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Human Services Case Manager Jobs in Springfield, MA

The Youth Counselor

Case Manager

Hartford, CT · On-site

$52 - $76/hr

The Case Manager will providecomprehensive case management services to clients and theirfamilies ... Bachelor's degree in Social Work or Human Services required. EXPERIENCE * At least 3 years of ...

York Risk Services

Field Case Manager

Windsor, CT · Remote

Sedgwick Field Case Managers work face to face with their injured workers and medical providers to ... human services field required with one of the following certifications: CCM, CDMS, orCRC. Valid ...

Encompass Health

Case Manager

Ludlow, MA · On-site

$21 - $27/hr

Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a ... Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations.

Sedgwick

Field Case Manager

Windsor, CT · Remote

Sedgwick Field Case Managers work face to face with their injured workers and medical providers to ... human services field required with one of the following certifications: CCM, CDMS, orCRC. Valid ...

Sedgwick

Field Case Manager

Windsor, CT · On-site

... or human services field required with one of the following certifications: CCM, CDMS, or CRC. Valid driver's license required. High speed internet required. Employment may be contingent upon ...

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All JobsHuman Services Case JobsHuman Services Case Manager JobsHuman Services Case Manager Jobs in Springfield, MA

Human Services Case Manager information

See Springfield, MA salary details

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How much do human services case manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for human services case manager in Springfield, MA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.18 per hour, depending on experience, location, and employer.

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What job categories do people searching Human Services Case Manager jobs in Springfield, MA look for?

The top searched job categories for Human Services Case Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Human Services Case Manager jobs?

Cities near Springfield, MA with the most Human Services Case Manager job openings:

Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Case Manager

The Village For Families & Children

Hartford, CT • On-site

$47K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

Job description

Our Mission:

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you're joining an organization that's just as committed to your success as we are to those we serve.

Starting salary: $47,500

JOB SUMMARY: The Case Manager will provide comprehensive case management services to clients and their families/significant others to ensure they have access to comprehensive, community-based services, and that all requirements from referral sources are met. **This position requires you to drive or be open to learing how to drive an RV** This position may expose you to heat, cold, rain or inclement weather

KEY RESPONSIBILITIES:

  1. Focuses on engaging clients from the time of the referral through the entire course of the client's treatment services.
  2. Assists clients in connecting with and gaining eligibility for entitlement programs, including public and/or private insurance programs.
  3. Conducts standardized screening for health-related social needs and offers resource and referral services specifically tailored to that client.
  4. Provides linkage and navigation assistance for clients and their families/significant others so they can access all relevant community services.
  5. Helps clients and their families identify and access other Village clinical services and/or other community resources.
  6. Maintains and updates service data to ensure accurate reporting when required.
  7. Develops and maintains collaborative relationships with other community agencies, organizations, and referral sources.
  8. Complies with all agency policies and procedures, HIPAA regulations, Joint Commission standards and funding sources requirements including complete, timely, and accurate documentation of all relevant client information as required.
  9. Demonstrates cultural competence necessary to serve diverse client population.
  10. Participates in a collaborative team approach and engages in ongoing quality improvement efforts to enhance the functioning of the program.
  11. Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees, when directed by Supervisor.
  12. Must be able to drive an RV
  13. Performs other duties and responsibilities as assigned by management.

EDUCATION

  • Bachelor's degree in Social Work or Human Services required.

EXPERIENCE

  • At least 3 years of direct experience in SUD treatment, with familiarity with CM protocols and evidence-based practices.
  • Must be culturally competent to serve diverse client population; bi-lingual (English/Spanish) strongly preferred.
  • Excellent oral and written skills and ability to communicate comfortably with children, parents, and both primary care and behavioral health professionals.
  • Organized and able to work independently with minimal supervision. Ability to keep organized records of monetary reward systems.
  • Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment.


Benefits:

Our benefits package supports your whole life with comprehensive health coverage, generous paid time off, and employer?matched retirement savings. We also invest in your growth through tuition assistance (Loan Forgiveness Program – NHSC, tuition reimbursement and Student Loan Repayment). https://thevillage.org/careers/our-benefits/

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