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Human Services Case Manager Jobs in Springfield, MA

Encompass Health

Case Manager

Ludlow, MA · On-site

$21 - $27/hr

Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a ... Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations.

Regard Healthcare

Case Manager

Cummington, MA · On-site

$24 - $27/hr

Working under the supervision of the Senior Therapist, the Case Manager advocates for clients, addresses immediate needs, coordinates services within community resources, and helps ensure the safety ...

Perfect Care Inc.

Case Manager

Hartford, CT · Remote

$20.50 - $26.25/hr

... with money management and provide support in obtaining and maintaining entitlements * Develop ... Bachelors degree in Human Services, Social Work, Psychology, or related field preferred * Minimum ...

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Human Services Case Manager information

See Springfield, MA salary details

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How much do human services case manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for human services case manager in Springfield, MA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.18 per hour, depending on experience, location, and employer.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What do human services case managers do?

Human services case managers assess clients' needs, develop service plans, and connect individuals to resources such as healthcare, housing, and social services. They often document cases, coordinate with community agencies, and monitor progress to support clients' well-being and independence.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.
What job categories do people searching Human Services Case Manager jobs in Springfield, MA look for? The top searched job categories for Human Services Case Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Human Services Case Manager jobs? Cities near Springfield, MA with the most Human Services Case Manager job openings:
Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Case Manager Western Massachusetts

Vitra Health

Springfield, MA • On-site

$29 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking 2 Case Managers who are passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity

As a Case Manager, you will provide non-clinical support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. If you are someone passionate about advocating for your clients and facilitating the success of clients remaining safely in their homes, we encourage you to apply today!

Key Responsibilities:

  • Complete intake and annual assessment and admission visits with nursing.
  • Complete monthly, in-home visits, caregiver education and assess psychosocial and environmental changes.
  • Conduct semi-annual visits, reviewing and updating existing plan of care and corresponding goals with nursing, assessing qualified setting, reviewing caregiver communication tools.
  • Assist with obtaining information and accessing other healthcare and community services.
  • Participate in multidisciplinary care plan creation and review and discharge planning.
  • Address concerns regarding environment and any changes in psychosocial status.
  • Participate in multidisciplinary team meetings and work collaboratively to address client needs.
  • Complete all required documentation per regulation and communicate. professionally with client, PCP and other healthcare providers when necessary.
  • Perform other duties within the scope of practice as assigned by management.

What we are looking for:

  • Willingness to travel within assigned region required.
  • Valid driver's license and reliable transportation required.
  • Bachelor's degree in human services, in public health or another related field required.
  • A minimum of two years' recent experience in the direct care of elders or adults with disabilities required.
  • Fluency in both English and second language strongly preferred.
  • Case management, behavioral health, social services and/or community health worker experience preferred.
  • Comprehensive knowledge of case management principles, healthcare management and reimbursement.
  • Strong communication, documentation and organizational skills required.
  • Must be solution oriented and able to multitask.
  • CPR Certification/Willingness to obtain one.

Work Environment and Physical Requirements

  • Office-based work in a clean well-lit environment with fluctuating temperatures near others.
  • Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
  • Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
  • Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

  • Employer sponsored health Insurance with a generous employer match.
  • Dental and Vision Benefits.
  • Supplemental Benefits
  • Life, Accident, Critical Illness and Disability Insurance.
  • 401K with a 5% company match.
  • Accrued Paid-Time-Off.
  • Ten company paid holidays.
  • Wellness Benefits.
  • Tuition Reimbursement.
  • Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.