Remote Application Support Manager Jobs in Rochester, NY

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ClearTrack and MTSS Edge products. This is a hands-on player/coach role where you'll combine people leadership with technical execution, guiding engineers while actively contributing to software design, development, code reviews, troubleshooting, and delivery.

You'll play a key role in modernizing a business-critical platform, strengthening engineering practices, expanding product knowledge across the team, and introducing AI-assisted development in a practical, measurable way. We're looking for someone who enjoys mentoring others, solving complex technical challenges, and driving continuous improvement across people, process, and technology.

Compensation
$105,000 - $155,000

• Lead, coach, and develop a team of software engineers through regular one-on-ones, performance feedback, career development, and mentorship
• Guide the modernization of ClearTrack and MTSS Edge while maintaining stability for existing customers
• Foster a collaborative engineering culture that encourages accountability, shared ownership, and continuous learning
• Contribute directly to software architecture, design, development, code reviews, production support, and technical troubleshooting
• Document and expand application architecture, business rules, and product knowledge to reduce knowledge silos and strengthen long-term maintainability
• Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes, automation, observability, and secure software development
• Drive architectural decisions around APIs, web applications, data access, cloud technologies, and infrastructure modernization
• Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage dependencies, and deliver high-quality solutions
• Lead technical response efforts for production issues and customer-impacting incidents through investigation, communication, and resolution
• Champion the adoption of AI-assisted development practices across planning, coding, testing, documentation, and troubleshooting while measuring team effectiveness and outcomes

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience
• 5+ years of software engineering experience, including technical leadership and people management responsibilities
• Proven experience coaching engineers, leading teams, and delivering business-critical software applications
• Strong background in software architecture, legacy application modernization, and enterprise application development
• Experience developing RESTful APIs, web applications, relational databases, JavaScript, HTML, and CSS
• Experience improving CI/CD pipelines, source control, deployment automation, and release management using tools such as Azure DevOps, Jenkins, GitLab, Gradle, Ant, or similar
• Experience with cloud-hosted applications, containerization, monitoring, observability, and production support
• Strong understanding of secure software development practices, OAuth 2.0, authentication, authorization, API security, and data protection
• Ability to learn and support Progress OpenEdge ABL; prior Progress OpenEdge experience is strongly preferred but not required
• Experience collaborating with Product, UX, QA, Support, CloudOps, and business stakeholders in an Agile environment
• Experience adopting or leading AI-assisted software development workflows is strongly preferred

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

Benefits

• Fully Remote Work Environment
• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities
  

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.