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Application Support Manager Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Provide all application support functions for system end-users. Serves as the first line of ... Manage credentials for the systems necessary for internal and external users. Identify trends and ...

Lthc

IT Platform Admin I/II/III/IV

Rochester, NY · On-site

In addition to operating as application support, the IT Platform Administrator will perform ... Performs and optimizes managing user and system accounts, network rights and access to integrated ...

Lthc

IT Platform Admin I/II/III/IV

Rochester, NY

In addition to operating as application support, the IT Platform Administrator will perform ... Performs and optimizes managing user and system accounts, network rights and access to integrated ...

Lthc

IT Platform Admin I/II/III/IV

Rochester, NY · On-site

In addition to operating as application support, the IT Platform Administrator will perform ... Performs and optimizes managing user and system accounts, network rights and access to integrated ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for ... Prior success in a customerfacing technical or application support role * Ability to translate ...

Syntec Optics

IT Analyst

Rochester, NY · On-site

Systems & Application Support * Assist in maintaining ERP, MES, QMS, and other business systems ... management and compliance-related tasks. Qualifications * Associate's or Bachelor's degree in ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Rochester, NY

Application Support Manager information

See Rochester, NY salary details

$60.2K

$105.6K

$163.3K

How much do application support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for application support manager in Rochester, NY is $105,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,900.00 and $125,300.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Rochester, NY?

The most popular types of Application Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Application Support Manager jobs?

Cities near Rochester, NY with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,588 per year, or $50.8 per hour.

Direct Support Supervisor - Medical Liaison

Rochester, NY • On-site

Heritage Christian Services
Offices of Mental Health Practitioners • 11 - 50 employees

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Learn more about Heritage Christian Servicesexternal

$22.10/hr

Other

Retirement, PTO

Re-posted 11 days ago

Job description

Overview
We're making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can't complete your interview right away, we'd love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can't wait to see what you have to offer.
Text "START" to 47257 or Click HERE to opt in to receive the invite via text message. Message and data rates may apply.
Pay rate for this position: $22.10 / hr
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities
Looking for a fulfilling career? We're hiring medical liaisons to assist adults with intellectual and developmental disabilities. This position gives you the opportunity to showcase your leadership and organizational skills in the role of the medical liaison. Not only will you be a DSP, you will be an advocate and voice as people exercise informed decision making in regards to their health care. You will be an ally as they communicate their wants and needs to others. The medical liaison is a hands-on professional that has a direct role in supporting the health and wellness of people with intellectual and developmental disabilities. The medical liaison is also responsible for supporting the team meet the health and medical needs of the people whom they support.
Qualifications
  • Minimum of High School diploma or High School Equivalency; college experience preferred.
  • Valid New York State drivers' license that meets Heritage Christian Services motor vehicle standards. Reliable transportation required.
  • Physical ability to lift over 50 pounds and provide assistance to people who require support with transfers.
  • Minimum Six months experience in direct support is required.
  • Medical background experience, preferred.

Ideal candidates should demonstrate:
  • Excellent organizational, verbal and written communication skills
  • Flexibility in scheduling
  • Ability to lead and motivate others

Benefits include:
  • Holidays - Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them.
  • Vacation time - begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment.
  • Paid sick leave - All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed.
  • Retirement plan - Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it's invested money that employees can use at upon retirement.

Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.
#ZR

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