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Senior Application Support Jobs in Rochester, NY

Graham Manufacturing

Application Engineer I

Batavia, NY · On-site

... support for service and equipment in the field, and will fill out O & D. Key Results Areas by level ... Take direction from senior engineer, supervisor, and/or manager. b. Initiate interdepartmental ...

Graham Corporation

Application Engineer I

Batavia, NY · On-site

$67K - $85K/yr

... support for service and equipment in the field, and will fill out O & D. Key Results Areas by level ... Take direction from senior engineer, supervisor, and/or manager. b. Initiate interdepartmental ...

Graham Manufacturing

Application Engineer I

Batavia, NY

$67K - $85K/yr

... support for service and equipment in the field, and will fill out O & D. Key Results Areas by level ... Take direction from senior engineer, supervisor, and/or manager. b. Initiate interdepartmental ...

Pwc

Senior Manager, Oracle SCM

Rochester, NY · On-site

$124K - $280K/yr

... business application consulting specialise in consulting services for a variety of business ... You will analyse client needs, implement software solutions, and offer training and support for ...

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All JobsApplication Support JobsSenior Application Support JobsSenior Application Support Jobs in Rochester, NY

Senior Application Support information

See Rochester, NY salary details

$53.3K

$113.4K

$157.4K

How much do senior application support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior application support in Rochester, NY is $113,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $130,200.00 per year, depending on experience, location, and employer.

What is a senior application support?

Senior Application Support specialists are experienced IT professionals responsible for ensuring the smooth running, maintenance, and troubleshooting of business applications. They handle complex technical issues, coordinate with development teams for bug fixes, and provide guidance to junior support staff. Their role often includes monitoring system performance, managing user requests, and implementing upgrades or patches to keep applications secure and efficient. Senior Application Support specialists also play a key role in incident management and may assist in creating documentation or training materials for end-users.

What are the key skills and qualifications needed to thrive as a senior application support?

To thrive as a Senior Application Support specialist, you need deep knowledge of application troubleshooting, incident management, and a background in computer science or IT. Familiarity with ticketing systems (like ServiceNow), SQL databases, scripting languages, and relevant ITIL certifications are typically required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure timely resolution of complex issues, minimize downtime, and support seamless business operations.

What are some common challenges faced by senior application support, and how can they be addressed?

Senior Application Support professionals often encounter challenges such as managing high-pressure situations during critical system outages, balancing multiple priorities, and communicating effectively with both technical teams and end-users. Addressing these challenges requires strong problem-solving skills, the ability to remain calm under pressure, and proactive collaboration with software developers, QA teams, and business stakeholders. Establishing clear documentation and robust incident response procedures can also help streamline issue resolution and minimize downtime.

What is the difference between Senior Application Support vs Application Support Specialist?

AspectSenior Application SupportApplication Support Specialist
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., ITIL, CompTIA)Entry to mid-level experience, similar certifications often preferred
Work EnvironmentFast-paced, often involves troubleshooting complex issues, may lead small teamsSupport-focused, handling user queries, routine troubleshooting
Employer & Industry UsageCommon in IT, finance, healthcare sectorsWidespread across industries with IT support needs
Search & Comparison IntentFocuses on experienced roles, leadership, complex supportEntry to mid-level support roles, user-focused

Senior Application Support roles typically require more experience, advanced certifications, and involve handling complex issues or leading support teams. Application Support Specialists are often entry to mid-level roles focused on routine troubleshooting and user assistance. Both roles are vital in IT support but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Application Support jobs in Rochester, NY?

The most popular types of Application Support jobs in Rochester, NY are:

What are popular job titles related to Senior Application Support jobs in Rochester, NY?

For Senior Application Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Application Support jobs in Rochester, NY look for?

The top searched job categories for Senior Application Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Application Support jobs?

Cities near Rochester, NY with the most Senior Application Support job openings:

Senior Application Support jobs near you
Infographic showing various Senior Application Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $113,373 per year, or $54.5 per hour.

Sr. Application Administrator/ Software Engineer

Paychex

Webster, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

238th of 499 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
As a Sr. Application Administrator/Software Engineer, you will join the RocIT Science team supporting and enhancing a portfolio of enterprise applications and platforms. This role combines application engineering, operational support, automation, and continuous improvement. You will help maintain critical business systems, reduce operational toil through automation, and contribute to modernization initiatives across the application portfolio.
The Enterprise Application portfolio includes Oracle E-Business Suite, Vertex, WebCenter, Frontier, SAP Business Objects, Alteryx, R-Studio, Staffbase, Ivo Assistant, Tability, and OAM SSO.
Why Join RocIT Science Team
  • Support and modernize a portfolio of business-critical Corporate Applications and Platforms that enable Finance, HR, Risk, Legal, Procurement, and enterprise operations.
  • Contribute to automation and AI-enabled improvements that reduce manual effort, improve reliability, and increase team capacity.
  • Partner with engineers, architects, vendors, and business stakeholders to maintain operational excellence while delivering modernization initiatives.

This role is ideal for engineers who enjoy solving operational and technical challenges while helping modernize enterprise platforms. Success in this role requires strong troubleshooting skills, a mindset for automation, and a willingness to learn new technologies, including AI-enabled tools, to improve how technology services are delivered across the organization.
You will contribute to supporting a portfolio of business-critical platforms while helping the team expand automation, improve reliability, and deliver modernization initiatives that support enterprise priorities.
Location
Hybrid in Webster, NY
Responsibilities
  • Application Support: Ensure application availability, performance, and reliability by monitoring systems, resolving production issues, and implementing automation that reduces manual support effort. Use AI-enabled tools and observability solutions to improve incident detection and response.
  • Innovation and Research: Evaluate and apply AI, automation, and development technologies that improve team productivity, operational efficiency, and user experience. Identify opportunities to address technical debt and improve platform sustainability.
  • Documentation: Develop and maintain documentation, knowledge articles, operational runbooks, and support materials. Use AI-assisted tools where appropriate to improve documentation quality, accessibility, and maintenance.
  • Technical Assistance: Provide third-level support for complex application and platform issues. Develop automation, scripts, and knowledge assets that improve resolution times and reduce recurring operational work.
  • Team Collaboration: Actively participate in documentation best practices, cross-training, knowledge sharing, and continuous learning across the team.
  • Process and Cost Management: Build and maintain solutions that align with company support, change, security, and operational processes. Identify repetitive activities and automate them where practical.
  • Vendor Liaison: Serve as a primary technical contact for vendor-supported applications, assisting with issue resolution, product upgrades, and roadmap discussions.
  • Environment Management: Manage development, test, and production environments, coordinating application upgrades, patching activities, certificate renewals, and environment refreshes.
  • Continuous Improvement: Participate in application modernization, platform upgrades, patching, certificate management, vulnerability remediation, and other operational improvement initiatives across the application portfolio.

Qualifications
Required Qualifications
  • Bachelor's degree in Information Technology or a related field, or equivalent practical experience.
  • Experience supporting enterprise applications or business-critical platforms in a production environment.
  • Experience using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar technologies to improve development, troubleshooting, documentation, or operational workflows.
  • Passion for automation and continuous improvement.
  • Proficiency with Linux administration, Python, and shell scripting.
  • Knowledge of networking fundamentals, including firewalls, load balancers, and TLS/SSL certificates.
  • Experience with authentication technologies including Active Directory, Single Sign-On (SSO), OAuth, and related protocols.
  • Experience with APIs, integrations, REST services, or other web service technologies.
  • Strong troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications
  • Experience with Oracle ERP, Oracle E-Business Suite, or other enterprise SaaS applications.
  • Experience with Java, JavaScript, HTML, XML, and JSON.
  • Knowledge of Agile development methodologies.
  • Understanding of Enterprise Data Architecture principles and best practices.
  • Experience with Oracle Database and PL/SQL.
  • Cloud platform experience or foundational certification (Oracle, AWS, or Azure).

Compensation
In the spirit of pay transparency, we are excited to share that the base pay range for this position is $93,590 - $147,070 per year. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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