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$62K

$117.5K

$168.5K

How much do reliability director jobs pay per year?

As of Jun 3, 2026, the average yearly pay for reliability director in the United States is $117,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reliability Director, and why are they important?

To thrive as a Reliability Director, you need deep expertise in reliability engineering principles, asset management, and a relevant engineering degree, often complemented by certifications like Certified Reliability Engineer (CRE). Familiarity with reliability software (such as ReliaSoft or RAM analysis tools), root cause analysis methodologies, and CMMS systems is typically required. Strong leadership, strategic thinking, and excellent communication skills help drive cross-functional teams and foster a culture of continuous improvement. These skills ensure optimal equipment uptime, cost efficiency, and long-term operational success.

How does a Reliability Director typically collaborate with cross-functional teams to improve organizational performance?

A Reliability Director frequently partners with engineering, operations, maintenance, and safety teams to identify and address potential points of failure across systems and processes. This collaborative approach ensures that reliability strategies are aligned with production goals and safety standards. Regular meetings, data sharing, and joint problem-solving sessions are key aspects of this teamwork, allowing the director to lead initiatives for root cause analysis, preventive maintenance, and process optimization. These relationships are vital to implementing effective reliability programs and driving continuous improvement throughout the organization.

What does a Reliability Director do?

A Reliability Director is responsible for overseeing and improving the reliability and performance of systems, equipment, or processes within an organization. They lead teams to develop and implement maintenance strategies, analyze failure data, and ensure that assets run efficiently with minimal downtime. This role often involves collaborating with other departments to promote best practices and drive a culture of continuous improvement. The Reliability Director also monitors key performance indicators and leads initiatives to reduce operational risks and costs.

What is the difference between Reliability Director vs Reliability Engineer?

AspectReliability DirectorReliability Engineer
CredentialsBachelor's or Master's in Engineering, certifications like CRC, CMRPBachelor's in Engineering or related field, certifications like CRC, CMRP often preferred
Work EnvironmentLeadership role overseeing reliability strategies across departmentsTechnical role focused on analyzing data and improving equipment reliability
Employer & IndustryManufacturing, energy, oil & gas, utilitiesManufacturing, energy, oil & gas, utilities
Search & Comparison IntentUnderstanding leadership responsibilities and qualificationsTechnical reliability analysis and improvement tasks

The Reliability Director focuses on strategic leadership, overseeing reliability programs and managing teams, while the Reliability Engineer handles technical analysis, equipment maintenance, and reliability improvements. Both roles are vital in ensuring operational efficiency but differ in scope and responsibilities.

More about Reliability Director jobs
What cities are hiring for Reliability Director jobs? Cities with the most Reliability Director job openings:
What are the most commonly searched types of Reliability jobs? The most popular types of Reliability jobs are:
What states have the most Reliability Director jobs? States with the most job openings for Reliability Director jobs include:
What job categories do people searching Reliability Director jobs look for? The top searched job categories for Reliability Director jobs are:
Reliability Director jobs near you
Infographic showing various Reliability Director job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Temporary. Highlights an 100% In-person job distribution, with an average salary of $117,488 per year, or $56.5 per hour.
Senior Director - Reliability Operations

Senior Director - Reliability Operations

Gap, Inc.

San Francisco, CA • On-site

Full-time

Posted 25 days ago

Gap rating

6.8

Company rating: 6.8 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

20th of 102 rated fashion retailers

Job description

About the Role
The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), the ServiceNow Platform, Mission Control, and Live Sight Insights.
This leader drives operational excellence through a proactive reliability strategy that combines process discipline, automation, observability, and real-time insights. They will partner closely with engineering, infrastructure, cybersecurity, and product teams to build and sustain resilient systems that power Gap Inc.'s digital and in-store experiences.
As a thought leader, the Sr. Director will shape the long-term vision for operational reliability and service management-defining modern capabilities, optimizing service performance, and establishing an innovation-driven reliability culture.What You'll Do
Strategic Leadership & Vision
  • Define and execute the enterprise Reliability Operations strategy, ensuring alignment with business objectives and technology roadmaps.
  • Lead transformation of ITIL functions into agile, data-driven service management capabilities across incident, problem, change, and configuration management.
  • Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning.

Operational Excellence & Reliability Engineering
  • Lead Site Reliability Engineering (SRE) practices across platforms and services-driving automation, self-healing capabilities, and proactive monitoring to achieve measurable service resiliency improvements.
  • Establish standards for availability, latency, scalability, and operational efficiency through engineering-driven reliability principles.
  • Champion reliability by design-ensuring observability, capacity planning, and chaos testing are core to delivery processes.

Mission Control & LiveSight Insights
  • Oversee the Mission Control organization responsible for real-time system monitoring, incident command, and critical event management.
  • Drive adoption of Live Sight Insights to create predictive and actionable intelligence on service health and performance trends.
  • Enable enterprise visibility of key metrics through intuitive dashboards and business-impact-based alerting models.

ServiceNow Governance Ownership
  • Own the ServiceNow Platform governance strategy and roadmap, ensuring it enables ITIL process excellence, automation, and collaboration on cross-enterprise workflow integration.
  • Collaborate with product and engineering teams to provide industry best practices for ServiceNow's capabilities including IT, HR, Security, and Enterprise Operations.
  • Lead a platform governance mindset-focusing on reliability, scalability, and ease of use.

People Leadership & Culture
  • Build, inspire, and develop a high-performing global Reliability Operations team that embodies accountability, collaboration, and innovation.
  • Foster a culture of data-driven decision making, continuous learning, and operational excellence.
  • Serve as a mentor and coach to emerging leaders-raising the organizational bar for reliability engineering and service leadership.

Cross-Functional Partnership
  • Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams to ensure reliability objectives are integrated end-to-end.
  • Partner with Enterprise Architecture and Program Management to align technology investments with reliability outcomes.
  • Act as a trusted advisor to executive leadership on reliability strategy, risk posture, and performance health of the enterprise environment.

Who You Are
  • Proven strategic leader with success driving operational transformation at scale in global, complex environments for more than 10 years.
  • Deep expertise in ITIL frameworks, SRE principles, ServiceNow platform administration and architecture, and modern observability practices.
  • Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems.
  • Exceptional ability to influence at all levels-translating technical reliability concepts into business impact and strategic value.
  • Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement.
  • Demonstrated track record of leading large, diverse teams and delivering measurable improvements in service reliability, performance, and user satisfaction.
  • A high performing leader-operating with strategic agility, executive presence, and the ability to build organizational alignment through clarity, accountability, and purpose.

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