About the Role The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This ...
About the Role The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for how NVIDIA's products perform and thrive across their full operational lifetime. You will own the ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for how NVIDIA's products perform and thrive across their full operational lifetime. You will own the ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for how NVIDIA's products perform and thrive across their full operational lifetime. You will own the ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for how NVIDIA's products perform and thrive across their full operational lifetime. You will own the ...
About the role The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This ...
About the role The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This ...
Director, Site Reliability Engineering
San Francisco, CA · On-site
$67.25 - $89.25/hr
SDF is looking for a Director of Site Reliability Engineering to lead a small, high-leverage SRE team and help shape how engineering teams own, operate, and improve production services. This is a ...
Director, Site Reliability Engineering
San Francisco, CA · On-site
$67.25 - $89.25/hr
SDF is looking for a Director of Site Reliability Engineering to lead a small, high-leverage SRE team and help shape how engineering teams own, operate, and improve production services. This is a ...
Director, Reliability Engineering
Santa Clara, CA · On-site
$172K - $297K/yr
Santa Clara, California, United States of America The Robotics and Digital solutions (RAD) group, part of the Johnson & Johnson family of companies, is recruiting for a Director of Reliability ...
Director, Reliability Engineering
Santa Clara, CA · On-site
$172K - $297K/yr
Santa Clara, California, United States of America The Robotics and Digital solutions (RAD) group, part of the Johnson & Johnson family of companies, is recruiting for a Director of Reliability ...
Sr. Director, Boards, Packages, Reliability
San Jose, CA · On-site
$231K - $335K/yr
About the Role We are seeking a seasoned and technically deep Sr. Director of Silicon Hardware Engineering (Boards, Packages, and Reliability) to lead a global, distributed organization spanning chip ...
Sr. Director, Boards, Packages, Reliability
San Jose, CA · On-site
$231K - $335K/yr
About the Role We are seeking a seasoned and technically deep Sr. Director of Silicon Hardware Engineering (Boards, Packages, and Reliability) to lead a global, distributed organization spanning chip ...
Evaluation Reliability SRE
Cupertino, CA · On-site
$70.25 - $93.50/hr
Your work will have direct, meaningful impact for users across iOS, iPadOS, macOS, watchOS, and ... The Evaluation Reliability Engineering (ERE) team exists to make that infrastructure bulletproof.
Evaluation Reliability SRE
Cupertino, CA · On-site
$70.25 - $93.50/hr
Your work will have direct, meaningful impact for users across iOS, iPadOS, macOS, watchOS, and ... The Evaluation Reliability Engineering (ERE) team exists to make that infrastructure bulletproof.
Work with the Senior Director, Service Delivery to develop a reliability program and projects that address identified risks and platform reliability, automation, and scale requirements. * Manage the ...
Work with the Senior Director, Service Delivery to develop a reliability program and projects that address identified risks and platform reliability, automation, and scale requirements. * Manage the ...
Work with the Senior Director, Service Delivery to develop a reliability program and projects that address identified risks and platform reliability, automation, and scale requirements. * Manage the ...
Work with the Senior Director, Service Delivery to develop a reliability program and projects that address identified risks and platform reliability, automation, and scale requirements. * Manage the ...
Reliability Engineer
Irvine, CA · On-site
$110K - $138K/yr
Supports the Lead Reliability Engineer and performs tasks assigned by same and/or the Shared Services Director * Monitors failure data generated by customers using product to ascertain potential ...
Reliability Engineer
Irvine, CA · On-site
$110K - $138K/yr
Supports the Lead Reliability Engineer and performs tasks assigned by same and/or the Shared Services Director * Monitors failure data generated by customers using product to ascertain potential ...
Partner with the Director of DevOps Engineering to align infrastructure reliability with pipeline and automation delivery; the two functions must operate as a unified platform. * Direct a dedicated ...
Quick apply
Partner with the Director of DevOps Engineering to align infrastructure reliability with pipeline and automation delivery; the two functions must operate as a unified platform. * Direct a dedicated ...
Staff Reliability Engineer
$115K - $145K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations -- with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Quick apply
Staff Reliability Engineer
$115K - $145K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations -- with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Work with the Senior Director, Service Delivery to develop a reliability program and projects that address identified risks and platform reliability, automation, and scale requirements. * Manage the ...
Work with the Senior Director, Service Delivery to develop a reliability program and projects that address identified risks and platform reliability, automation, and scale requirements. * Manage the ...
Staff Reliability Engineer
Burlingame, CA · On-site
$115K - $145K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations - with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Staff Reliability Engineer
Burlingame, CA · On-site
$115K - $145K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations - with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Staff Reliability Engineer
Burlingame, CA · On-site
$115K - $145K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations - with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Staff Reliability Engineer
Burlingame, CA · On-site
$115K - $145K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations - with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Staff Reliability Engineer
$120K - $152K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations -- with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Quick apply
Staff Reliability Engineer
$120K - $152K/yr
This role sits at the intersection of design, testing, manufacturing, and field operations -- with direct influence on architecture decisions and reliability outcomes that matter most. You will ...
Reliability Engineer 4
Milpitas, CA · On-site
$75 - $80/hr
Ability to influence others without direct authority. * Ability to drive design teams toward reliability improvements. * Ability to present to executives. * Outgoing, collaborative, strong teamwork ...
Quick apply
Reliability Engineer 4
Milpitas, CA · On-site
$75 - $80/hr
Ability to influence others without direct authority. * Ability to drive design teams toward reliability improvements. * Ability to present to executives. * Outgoing, collaborative, strong teamwork ...
Director of Site Reliability Engineering
Palo Alto, CA · On-site
$65.50 - $87/hr
As a Director of Site Reliability Engineering at JPMorgan Chase within the I nfrastructure Platforms and Foundational Services (IPFS) organization,, you are constantly establishing new collaborative ...
Director of Site Reliability Engineering
Palo Alto, CA · On-site
$65.50 - $87/hr
As a Director of Site Reliability Engineering at JPMorgan Chase within the I nfrastructure Platforms and Foundational Services (IPFS) organization,, you are constantly establishing new collaborative ...
Director of Site Reliability Engineering
Palo Alto, CA · On-site
$65.50 - $87/hr
As a Director of Site Reliability Engineering at JPMorgan Chase within the I nfrastructure Platforms and Foundational Services (IPFS) organization,, you are constantly establishing new collaborative ...
Director of Site Reliability Engineering
Palo Alto, CA · On-site
$65.50 - $87/hr
As a Director of Site Reliability Engineering at JPMorgan Chase within the I nfrastructure Platforms and Foundational Services (IPFS) organization,, you are constantly establishing new collaborative ...
Reliability Director information
How does a Reliability Director typically collaborate with cross-functional teams to improve organizational performance?
What is the difference between Reliability Director vs Reliability Engineer?
| Aspect | Reliability Director | Reliability Engineer |
|---|---|---|
| Credentials | Bachelor's or Master's in Engineering, certifications like CRC, CMRP | Bachelor's in Engineering or related field, certifications like CRC, CMRP often preferred |
| Work Environment | Leadership role overseeing reliability strategies across departments | Technical role focused on analyzing data and improving equipment reliability |
| Employer & Industry | Manufacturing, energy, oil & gas, utilities | Manufacturing, energy, oil & gas, utilities |
| Search & Comparison Intent | Understanding leadership responsibilities and qualifications | Technical reliability analysis and improvement tasks |
The Reliability Director focuses on strategic leadership, overseeing reliability programs and managing teams, while the Reliability Engineer handles technical analysis, equipment maintenance, and reliability improvements. Both roles are vital in ensuring operational efficiency but differ in scope and responsibilities.
What does a director of reliability do?
What engineering jobs pay $500,000?
What jobs make around $100,000 a year?
What does a Reliability Director do?
What are the key skills and qualifications needed to thrive as a Reliability Director, and why are they important?
What jobs pay 500,000 a year in the US?
Full-time
Posted 6 days ago
Gap rating
6.8
Based on 275 frontline employees who took The Breakroom Quiz
27th of 104 rated fashion retailers
Job description
The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), the ServiceNow Platform, Mission Control, and Live Sight Insights.
This leader drives operational excellence through a proactive reliability strategy that combines process discipline, automation, observability, and real-time insights. They will partner closely with engineering, infrastructure, cybersecurity, and product teams to build and sustain resilient systems that power Gap Inc.'s digital and in-store experiences.
As a thought leader, the Sr. Director will shape the long-term vision for operational reliability and service management-defining modern capabilities, optimizing service performance, and establishing an innovation-driven reliability culture.What You'll Do
Strategic Leadership & Vision
- Define and execute the enterprise Reliability Operations strategy, ensuring alignment with business objectives and technology roadmaps.
- Lead transformation of ITIL functions into agile, data-driven service management capabilities across incident, problem, change, and configuration management.
- Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning.
Operational Excellence & Reliability Engineering
- Lead Site Reliability Engineering (SRE) practices across platforms and services-driving automation, self-healing capabilities, and proactive monitoring to achieve measurable service resiliency improvements.
- Establish standards for availability, latency, scalability, and operational efficiency through engineering-driven reliability principles.
- Champion reliability by design-ensuring observability, capacity planning, and chaos testing are core to delivery processes.
Mission Control & LiveSight Insights
- Oversee the Mission Control organization responsible for real-time system monitoring, incident command, and critical event management.
- Drive adoption of Live Sight Insights to create predictive and actionable intelligence on service health and performance trends.
- Enable enterprise visibility of key metrics through intuitive dashboards and business-impact-based alerting models.
ServiceNow Governance Ownership
- Own the ServiceNow Platform governance strategy and roadmap, ensuring it enables ITIL process excellence, automation, and collaboration on cross-enterprise workflow integration.
- Collaborate with product and engineering teams to provide industry best practices for ServiceNow's capabilities including IT, HR, Security, and Enterprise Operations.
- Lead a platform governance mindset-focusing on reliability, scalability, and ease of use.
People Leadership & Culture
- Build, inspire, and develop a high-performing global Reliability Operations team that embodies accountability, collaboration, and innovation.
- Foster a culture of data-driven decision making, continuous learning, and operational excellence.
- Serve as a mentor and coach to emerging leaders-raising the organizational bar for reliability engineering and service leadership.
Cross-Functional Partnership
- Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams to ensure reliability objectives are integrated end-to-end.
- Partner with Enterprise Architecture and Program Management to align technology investments with reliability outcomes.
- Act as a trusted advisor to executive leadership on reliability strategy, risk posture, and performance health of the enterprise environment.
Who You Are
- Proven strategic leader with success driving operational transformation at scale in global, complex environments for more than 10 years.
- Deep expertise in ITIL frameworks, SRE principles, ServiceNow platform administration and architecture, and modern observability practices.
- Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems.
- Exceptional ability to influence at all levels-translating technical reliability concepts into business impact and strategic value.
- Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement.
- Demonstrated track record of leading large, diverse teams and delivering measurable improvements in service reliability, performance, and user satisfaction.
- A high performing leader-operating with strategic agility, executive presence, and the ability to build organizational alignment through clarity, accountability, and purpose.