Reliability Jobs (NOW HIRING)

POSITION PURPOSE
The Director of Reliability Solutions is the senior operations leader responsible for the performance, quality, and continuous improvement of Reliability Solutions service delivery across assigned customers, regions, and offerings. This role makes significant contributions to the formulation, development, implementation, and administration of operations policies, business goals, and delivery strategies that support the overall Reliability Solutions growth plan. The Director ensures consistent, high-quality execution of services, effective financial and operational controls, and a strong culture of safety, technical excellence, and customer satisfaction.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Operating Strategy and Planning:
Lead the development and implementation of effective operations plans that support both long- and short-term business objectives.
Translate corporate strategy into clear operational priorities, goals, and initiatives for the Reliability Solutions organization.
Develop and implement operations policies, processes, and standards that drive consistency, scalability, and efficiency across teams and regions.
Service Delivery, Quality, and Compliance:
Ensure Reliability Solutions services are delivered in accordance with company standards, contracts, and applicable laws and regulations.
Maintain the quality and integrity of operations programs and services through routine reviews of systems, products, and procedures, and by driving corrective and preventive actions.
Oversee quality control of customer reports and communications, including report processing, operational activities, and periodic or year-end reporting.
Ensure all quality control functions are properly maintained, including the integrity of records, databases, and data processing workflows.
Implement and champion the Safety Program through motivation, training, behavioral observations, coaching, and enforcement.
Continuous Improvement and Technology:
Conduct periodic reviews of service delivery, processes, tools, and technologies; recommend and implement improvements that enhance efficiency, quality, and customer value.
Leverage new technologies, analytics, and digital capabilities, including condition monitoring and predictive maintenance technologies, to improve operational performance and customer outcomes.
Stay informed on trends and changes in operations, industrial maintenance, and reliability to ensure Allied Reliability remains aligned with leading practices.
Financial and Business Management:
Monitor budgets, manage and oversee expenses, and support achievement of revenue, margin, and utilization goals for the Reliability Solutions portfolio.
Coordinate closely with Accounting and Finance to ensure accuracy and integrity of billing, expense reports, and operational financial reporting.
Ensure the security of information systems and the proper recording of all required documents, reports, and operational performance data.
Cross-Functional Leadership and Communication:
Ensure operations functions are well coordinated with regional teams and related departments such as Sales, Marketing, Finance, and Human Resources.
Partner directly with clients, Business Development Executives, Operations Managers, and Program Leads to ensure services are delivered to expectations and aligned with customer objectives.
Keep the Leadership Team informed of operations activities, risks, issues, and progress toward established objectives.
Attend and participate in leadership meetings, reviews, and committees, and complete required reports and documents as needed.
People Leadership and Talent Development:
Provide clear leadership to operations personnel through effective objective setting, project and engagement management, delegation, and communication.
Ensure personnel are well trained, effective, and optimally deployed, with clear expectations and timely feedback.
Conduct performance appraisals, coach for development, and implement corrective actions as needed.
Recommend and implement changes in the status of staff, including promotions, transfers, and salary adjustments.
Ensure staffing levels are appropriate and human resources are effectively utilized; lead interviews and hiring decisions for operations personnel.
Review and help maintain accurate position descriptions and salary structures to support organizational clarity and progression.
Foster a culture of safety, professional growth, and succession planning within the Reliability Solutions operations team.
Customer, Market, and Professional Presence:
Establish and maintain professional business relationships with customers, vendors, the business community, and trade organizations.
Monitor service delivery and ensure excellence in service levels, responsiveness, and customer experience.
Ensure the company's professional reputation and brand are upheld in all operational and customer-facing activities.
Present and position company products, solutions, and services to current and potential clients when appropriate, often in partnership with Sales.
Develop and deliver persuasive client presentations highlighting Allied Reliability's value proposition, technical capabilities, and business outcomes.
Establish, nurture, and grow executive-level and operational relationships at plant and corporate levels, positioning Allied Reliability as a trusted advisor in Maintenance and Reliability.
Participate in the development of white papers, case studies, conference presentations, and published articles to support Allied Reliability's thought leadership in reliability and condition monitoring.
Actively participate in Maintenance and Reliability professional organizations, such as SMRP, IMA, PEMAC, GFMAM, and similar groups, to support market visibility and professional development.
General:
Ensure that all work areas are safe, clean, secure, and well maintained.
Manage and implement special projects as required.
Perform related duties as required or assigned.
PERFORMANCE MEASUREMENTS
Operations functions are efficient, effective, and compliant with company policies, procedures, contracts, and applicable laws and regulations.
Operations policies, procedures, and standards are regularly reviewed and updated; operations effectively support and complement company strategies and goals.
Operations functions are well coordinated with regions and related departments, and communication is open, timely, and constructive.
Operational performance is regularly reviewed, and quality control procedures are effective, with appropriate corrective and improvement actions implemented.
Operations personnel are engaged, effective, efficiently utilized, and developed in line with organizational needs.
Leadership is appropriately informed of operations performance, risks, and opportunities, and recommendations for improved efficiency or effectiveness are provided.
Required reports and records are accurate, timely, and actionable.
The company's professional reputation, service excellence, and customer satisfaction levels are maintained or improved.
Qualifications /Competencies /Position Requirements
Knowledge/Skills/Abilities
Self-motivated, professionally driven leader with strong business acumen and a track record of operations leadership in technical service environments.
Demonstrated ability to lead delivery teams, foster a culture of continuous improvement, and support personnel development and succession planning.
Strong Maintenance and Reliability knowledge, including RCM, root cause analysis, workflow management, planning and scheduling, preventive maintenance, and predictive maintenance technologies.
Proven ability to leverage new technologies and digital tools to increase value for both the organization and its customers.
Adaptive and effective at leading through change.
Excellent communication, interpersonal, and supervisory skills, with the ability to influence and collaborate at multiple organizational levels.
Strong comfort level presenting to groups, including plant leadership, technical stakeholders, and corporate decision makers.
Demonstrated career progression with increasing levels of responsibility preferred.
Strong planning, organization, and time-management skills, with the ability to manage multiple projects and engagements while balancing customer priorities.
Education and Experience
Bachelor's degree required; Engineering, Business, or a related technical field preferred.
Additional coursework in business or related fields or equivalent experience is desirable.
CMRP or comparable professional certification preferred but not required.
10+ years of industrial maintenance and reliability or equivalent work experience, with significant exposure to service delivery and or consulting environments.
Experience in solution positioning and working with industrial, technical, or reliability-related customers.
Experience interfacing with engineers, plant leadership, and corporate-level decision makers.
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