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Registration Representative information

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$6

$18

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How much do registration representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for registration representative in Georgia is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.71 per hour, depending on experience, location, and employer.

What is a registration representative?

Registration representatives greet patients and help them fill out paperwork when they arrive at a hospital or other health care facility. As a registration representative, you learn the reason for their visit, gather information, and help to accurately fill out forms and file them accordingly. You also find registration representatives at colleges and resorts; these positions have different job duties. At colleges, registration representatives assist students to register for classes. Resorts utilize registration representatives to check in guests when they arrive.

What are the key skills and qualifications needed to thrive as a registration representative, and why are they important?

To thrive as a Registration Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism help you handle patient interactions and resolve issues efficiently. These skills ensure accurate patient data collection, smooth registration processes, and a positive experience for patients and healthcare teams.

What are some common challenges faced by registration representatives, and how can they be managed effectively?

Registration Representatives often encounter challenges such as handling high patient volumes, managing sensitive information accurately, and addressing patient concerns in a timely manner. To manage these effectively, it's important to stay organized, maintain attention to detail, and practice clear communication with both patients and healthcare staff. Building strong multitasking skills and staying updated on data privacy protocols can also help ensure a smooth registration process and positive patient experience.

What is the difference between Registration Representative vs Customer Service Representative?

AspectRegistration RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; often no specific certifications required
Work EnvironmentHospitals, clinics, insurance companies, healthcare facilitiesRetail, call centers, service desks, various industries
Employer & Industry UsageHealthcare, insurance, medical officesRetail, telecommunications, banking, customer support

Registration Representatives primarily work in healthcare or insurance settings, focusing on patient or client registration processes. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles involve communication and data entry, Registration Representatives often require specific industry knowledge and certifications related to healthcare or insurance, whereas Customer Service Representatives typically do not.

More about Registration Representative jobs

What are popular job titles related to Registration Representative jobs in Georgia?

For Registration Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Registration Representative jobs in Georgia look for?

The top searched job categories for Registration Representative jobs in Georgia are:

What cities in Georgia are hiring for Registration Representative jobs?

Cities in Georgia with the most Registration Representative job openings:

What are popular job titles related to Registration Representative jobs in GA?

For Registration Representative jobs in GA, the most frequently searched job titles are:

Registration Representative jobs near you
Infographic showing various Registration Representative job openings in Georgia as of August 2026, with employment types broken down into 100% As Needed. Highlights an 100% In-person job distribution, with an average salary of $39,235 per year, or $18.9 per hour.

Registration Associate - Weekend Nights

Children's Healthcare of Atlanta

Atlanta, GA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Children's Healthcare Of Atlanta rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

232nd of 898 rated healthcare providers

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Weekends
Work Day(s)
Friday, Saturday, Sunday
Shift Start Time
7:00 PM
Shift End Time
7:00 AM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.
Experience
  • 1 year of experience in healthcare or related clerical, accounting, or customer service experience. Bachelor's degree or equivalent education may be considered in lieu of experience.

Preferred Qualifications
  • College degree
  • 1 year of experience in registration
  • Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
  • Experience using patient registration systems, insurance verification systems, and/or Medicaid portals

Education
  • High school diploma or equivalent

Certification Summary
  • No professional certifications required

Knowledge, Skills, and Abilities
  • Understanding of and familiarity with medical terminology
  • Basic knowledge of Microsoft Windows and Word
  • Strong verbal/written communication skills
  • Demonstrated arithmetic and word mathematical problem-solving skills
  • Excellent customer service skills
  • Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends, and holidays
  • Ability to travel as needed to support multiple locations or different departments
  • Ability to uphold highest level of customer service while covering any location

Job Responsibilities
  • Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
  • Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
  • Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
  • Verifies insurance coverage and/or validates authorizations if applicable.
  • Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
  • Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require. Escalates immediate needs to appropriate leaders and/or clinical team members.
  • Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
  • Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient's primary care provider and/or specialists as necessary.
  • Provides release of medical information as required.
  • May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail.
  • Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
  • Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.
  • Attends and participates in department meetings according to department standards and may serve on committees representing the department, which could include multi-disciplinary quality and service improvement teams.
  • Assists Supervisor and/or Manager by being available to teammates, acting as a resource to help complete complicated/complex tasks, on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  • Prescreens doctor's orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment (clinic setting).
  • May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children).
  • Coordinates subpoena process between court system, Child Protection Center, and legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children).

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
2220 North Druid Hills Road
Job Family
Patient Access

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