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Refund Analyst Jobs (NOW HIRING)

PeaceHealth

Refund Specialist

Vancouver, WA · On-site +1

$19.62 - $29.44/hr

Description Refund Specialist - HB/PB Cash Postings & Credits | PeaceHealth Part-Time | 0.50 FTE ... Analyze Provider Level Adjustments (PLBs) and apply corrections when appropriate. * Identify ...

PeaceHealth

Refund Specialist

Vancouver, WA · On-site

$19.62 - $29.44/hr

Refund Specialist - HB/PB Cash Postings & Credits | PeaceHealth Part-Time | 0.50 FTE | Day Shift ... Analyze Provider Level Adjustments (PLBs) and apply corrections when appropriate. * Identify ...

Advocate Health

Refund Proc Rep I

Milwaukee, WI · On-site

Conduct high-level analysis of other team members' transactions before releasing to payee ... Demonstrate extensive knowledge of refund/adjustment processes and utilize systems/applications ...

Addison Group

Refunds Specialist

Charlotte, NC · On-site

$21 - $28/hr

... refund actions * Process refunds to patients and insurance carriers accurately and in accordance with established guidelines * Analyze account activity to validate balances prior to issuing refunds

allianthcm

Billing Operations & Quality Analyst II

Irvine, CA · On-site

$51K - $68K/yr

Evaluate billing statements, invoices, premium and refund communications, payment notifications ... Analyze trends and provide recommendations to leadership. Develop and maintain billing quality ...

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Refund Analyst information

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$31K

$73.3K

$130K

How much do refund analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for refund analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

How does a refund analyst typically collaborate with other departments to resolve complex refund issues?

Refund Analysts often work closely with customer service, accounting, and sales teams to investigate and process complex refund requests. They coordinate with these departments to gather necessary documentation, verify transaction details, and ensure that all internal policies are followed. Clear communication and teamwork are essential for resolving discrepancies efficiently and maintaining customer satisfaction. This collaborative approach not only helps in accurate and timely refunds but also provides valuable insights for process improvement.

What are the key skills and qualifications needed to thrive as a refund analyst, and why are they important?

To thrive as a Refund Analyst, you need strong analytical abilities, attention to detail, and a background in finance, accounting, or business administration. Familiarity with ERP systems, spreadsheets, and financial software such as SAP or Oracle is typically required. Excellent problem-solving skills, effective communication, and customer service orientation are valuable soft skills in this role. These skills ensure accurate processing of refunds, reduce errors, and maintain strong client relationships, which are crucial for organizational reputation and financial integrity.

What is the difference between Refund Analyst vs Accounts Payable Specialist?

AspectRefund AnalystAccounts Payable Specialist
Primary RoleProcesses and manages customer refunds, investigates refund discrepanciesManages vendor invoices, processes payments, and maintains accounts payable records
Required SkillsFinancial analysis, attention to detail, customer serviceData entry, accounting software proficiency, organizational skills
Work EnvironmentFinance or customer service departments, often in retail or financial servicesAccounting or finance departments across various industries
CertificationsBasic accounting knowledge, sometimes relevant finance certificationsGenerally requires accounting or finance certifications

While both roles involve financial processes, a Refund Analyst focuses on processing refunds and resolving related issues, often in customer-facing environments. An Accounts Payable Specialist handles vendor payments and invoice management. Understanding these differences helps in choosing the right career path or job search focus.

How to become a refund analyst?

To become a refund analyst, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, strong analytical abilities, and proficiency with spreadsheet and accounting software. Gaining experience in customer service or finance can also be beneficial for entry-level positions.

What does a refund analyst do?

A refund analyst reviews and processes refund requests, ensuring they comply with company policies and financial regulations. They analyze transaction data, identify discrepancies, and communicate with customers or internal teams to resolve issues efficiently. Strong attention to detail and proficiency with financial software are essential skills for this role.
More about Refund Analyst jobs

What states have the most Refund Analyst jobs?

States with the most job openings for Refund Analyst jobs include:

What job categories do people searching Refund Analyst jobs look for?

The top searched job categories for Refund Analyst jobs are:

Refund Analyst jobs near you
Infographic showing various Refund Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

REFUND SPECIALIST

Mt. Washington Pediatric Hospital

Baltimore, MD • On-site

Full-time

Re-posted 3 days ago

Mt. Washington Pediatric Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

198th of 1,065 rated hospitals

Job description

REFUND SPECIALIST

JOB SUMMARY

  • General Summary: Responsible for the identifying and processing of all insurance and patient credit balances for resolution. Refunds will be appropriately investigated and processed following proper accounting methods and established procedures. The Refund Specialist will interact with physicians, administration, clinical, accounting and staff personnel to resolve credit balance issues.

    Principal Duties and Responsibilities:

    • Procedural Knowledge
    • Responsible for the resolution of credit balances for insurance and patient balances
    • Initiate refunds, offsets, and adjustments
    • Exchanges information with individuals outside the assigned department or institution
    • Ability to analyze, research and answers refund questions.
    • Responsible for the reconciliation of refunds to the Expanse billing system
    • Interacts closely with the Patient Accounting staff when refund/balance problems occur.
    • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
    • Follow liability policies and established workflows
    • Assists with payment posting and month-end closing.

    POSITION REQUIREMENTS

    Educational Requirements

    High School Diploma or GED

    Licensure, Certification and Registration

    NA

    Work Orientation and Experience

    3 years prior experience in hospital collections. Strong payer knowledge base. Extremely accurate with figures and data entry.

    Knowledge, Skills and Abilities

    Strong analytical skill a must.

    Must be able to work unsupervised.

    Must be able to work with a calculator, PC and Excel, Outlook and Word

    Ability to multitask and remain focused in a fast paced environment

    All other duties as assigned or requested

    Other Requirements Specific to Assigned Area

    REPORTING RELATIONSHIPS

    Supervision Received

    Patient Accounting Manager. Patient Accounting Director.

    Supervision Exercised

    NA

    INTERPERSONAL RELATIONSHIPS

    Communicates daily in person or by telephone with hospital staff and insurance companies. Must also be able to

    handle sensitive situations in a professional manner.

    TOOLS/EQUIPMENT USED

    Calculator, Facsimile machine, PC, Telephone, Internet, Copy machine, Printer.

    PHYSICAL ENVIRONMENT/WORKING CONDITIONS

    Typical health care environment, stress due to multiple demands, shifting priorities and tight timeframes. Little or no risk of exposure to body fluids, infectious waste or blood borne disease.

    This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent.

Revised 3/3/20

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