Refund Analyst Jobs in Tennessee (NOW HIRING)

Job Title CBO Administrative Coordinator Location Onsite Job Type Full-Time Department CBO Cash Management Pay $18.00/hr
About MedSrv, LLC
As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management - guided by faith and committed to serving with integrity and compassion.
Position Overview
The CBO Administrative Coordinator (KeyBank) provides administrative and operational support all departments within the Central Business Office (CBO). This position serves as a central resource for mail processing, payment administration, claims support, refund coordination, and document management. The role is responsible for ensuring timely processing and distribution of critical correspondence, maintaining accurate records, and supporting departmental operations through efficient administrative coordination. The Administrative Coordinator works collaboratively across multiple teams to support workflow efficiency, operational accuracy, and exceptional client service.
Key Responsibilities
Administrative Operations
Serve as the primary administrative support resource.
Coordinate daily administrative activities to ensure efficient workflow across assigned functional areas.
Maintain organized records and documentation while ensuring confidentiality of protected health information (PHI), financial information, and company data.
Provide general clerical and administrative support to department leadership and team members as assigned.
Mail and Document Management
Receive, review, sort, and distribute incoming correspondence, including unidentified mail, returned mail, accounts receivable mail, and departmental communications.
Process returned mail and coordinate appropriate routing or return-to-sender activities when necessary.
Prepare, assemble, and distribute outgoing correspondence, claims, appeals, Explanation of Benefits (EOBs), and supporting documentation.
Process returned refund checks and research updated mailing information when available.
Scan and distribute refund-related documentation to Refund Analysis Supervisors and their teams.
Claims and Payment Processing
Process live hospital checks and related payment documentation.
Prepare and mail overpayment recovery letters to insurance carriers with supporting Explanation of Benefits (EOB) documentation.
Process Home Health & Hospice claims and related correspondence.
Print and prepare domestic, international, and IPA claims for mailing.
Assemble and mail claims, appeals, supporting medical documentation, and other required billing correspondence.
Refund Administration
Assist with refund processing by attaching supporting documentation to refund checks.
Support refund analysis activities by distributing documentation to the appropriate teams.
Assist with processing returned mail requiring refund voids or additional research.
Operational Support
Assist with spreadsheets, reports, and administrative projects as assigned.
Provide cross-functional support during periods of increased workload or staffing needs.
Support workflow priorities to maintain departmental productivity and service expectations.
Compliance and Quality
Handle confidential patient, client, financial, and company information in accordance with HIPAA and organizational policies.
Maintain a high level of accuracy in document processing and administrative transactions.
Follow established departmental procedures, quality standards, and regulatory requirements.
Participate in process improvement initiatives designed to increase operational efficiency and service quality.
Qualifications
Education
High school diploma or equivalent required.
Experience
One (1) year of administrative, clerical, healthcare revenue cycle, medical billing, or related office experience preferred.
Experience working with insurance claims, payment processing, or healthcare reimbursement is preferred.
Knowledge & Skills
Excellent attention to detail with a high degree of accuracy.
Proficient in Microsoft Office applications and standard office technology.
Working knowledge of scanners, document management systems, and office equipment.
Ability to communicate professionally with internal departments, clients, and external business partners.
Basic understanding of healthcare revenue cycle, insurance claims, medical billing terminology, and reimbursement processes preferred.
Ready to make a difference in healthcare?
Apply today and join MedSrv - where we guide by faith and serve with heart.