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Real Time Management Jobs (NOW HIRING)

EchoStar

Real-Time Support Engineer

Christiansburg, VA · On-site

$58.66K - $63.15K/yr

The Real-Time Support Engineer serves as the critical technical bridge between frontline agents and ... Proficiency in navigating billing workflows and provisioning systems to manage the customer ...

NBCUniversal

Real-Time Graphic Artist

Miami, FL · On-site

$108.90K - $130.40K/yr

Good time management skills with the ability to organize, prioritize, and complete tasks in a timely manner * Candidate must be flexible with their work schedule. Must be willing to work nights ...

NRG Energy

Real Time Trader/Dispatcher I

Houston, TX

Manage the real-time operations of NRG's asset portfolio, including dispatching generation based upon economic conditions and operational constraints., * Take or direct timely and appropriate real ...

Sanofi

PSS Real Time Reporting Analyst

Cambridge, MA · Hybrid

Cambridge, MA About the Job We are seeking a skilled CRM Real Time Data Reporting Analyst to join our Patient Support Services team, playing a critical role in optimizing and enhancing our reporting ...

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Real Time Management information

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$29K

$48.4K

$69.5K

How much do real time management jobs pay per year?

As of May 30, 2026, the average yearly pay for real time management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Real Time Management professional, and why are they important?

To thrive in Real Time Management, you need analytical skills, attention to detail, and experience in workforce management, often supported by a background in operations or business administration. Familiarity with workforce management systems (such as NICE, Verint, or Genesys), real-time adherence tools, and advanced Excel is typically required. Strong communication, problem-solving abilities, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure optimal staffing, quick response to workflow changes, and consistent service levels in dynamic operational environments.

What are the main challenges faced by Real Time Management professionals in a contact center environment?

Real Time Management professionals in a contact center often encounter the challenge of balancing immediate operational needs with long-term staffing strategies. They must quickly respond to unexpected spikes in call volume, agent absenteeism, or system outages to maintain service levels. This requires strong analytical skills, quick decision-making, and effective communication with team leaders and agents. Collaboration with workforce management, operations, and IT teams is essential to implement solutions and keep the center running efficiently.

What is real time management in a workplace setting?

Real time management refers to the process of monitoring, managing, and adjusting workforce activities and resources as they happen, typically within contact centers or businesses with dynamic staffing needs. It involves responding to changes in call volumes, employee availability, and customer demand instantly to ensure efficient operations and optimal service levels. Real time managers use specialized software and live data to make immediate decisions, such as reallocating staff or updating schedules, to address any discrepancies between forecasted and actual workloads.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves scheduling, forecasting, and optimizing employee resources, often requiring skills in data analysis and use of specialized software. It offers opportunities in various industries such as customer service, retail, and healthcare, with roles that can lead to management positions and certifications like Certified Workforce Planning Professional. Overall, it can be a stable and rewarding career for those interested in operations and efficiency.

What is the difference between Real Time Management vs Dispatch Coordinator?

AspectReal Time ManagementDispatch Coordinator
Primary RoleOversees real-time operations, monitors ongoing processes, and makes immediate decisionsSchedules, assigns, and coordinates the dispatch of personnel or resources
Required SkillsProblem-solving, quick decision-making, communicationOrganization, communication, scheduling
Work EnvironmentFast-paced, operational centers, control roomsField sites, logistics centers, transportation hubs
Common CertificationsOperations management, logistics, or related certificationsLogistics, transportation, or dispatch training

Real Time Management focuses on overseeing ongoing operations and making immediate decisions, often in control rooms or operational centers. Dispatch Coordinators primarily plan and assign resources or personnel, ensuring timely delivery or service. While both roles require strong communication skills, Real Time Management emphasizes quick problem-solving, whereas Dispatch Coordinators focus on scheduling and logistics coordination.

More about Real Time Management jobs
What states have the most Real Time Management jobs? States with the most job openings for Real Time Management jobs include:
What job categories do people searching Real Time Management jobs look for? The top searched job categories for Real Time Management jobs are:
Real Time Management jobs near you
Infographic showing various Real Time Management job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, 36% Part Time, and 2% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $48,396 per year, or $23.3 per hour.
Workforce Management Real-Time Professional 1

Workforce Management Real-Time Professional 1

CenterWell Primary Care

Orlando, FL • On-site

$48.90K - $66.20K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Become a part of our caring community
The Workforce Management Real-time Professional 1 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 1 work assignments are often straightforward and of moderate complexity.
The Workforce Management Real Time Analyst (Professional 1) uses real-time analytics to evaluate staffing levels and workforce performance, identifying risks and recommending solutions to meet service and operational goals. Analyze intraday trends and staffing needs to support enterprise-level workforce planning and strategic initiatives. Demonstrate strong knowledge of workforce management principles, compliance standards, and operational best practices. Operate with autonomy in prioritizing work, making informed decisions within documented procedures while collaborating with leadership to drive consistent, efficient outcomes.
Use your skills to make an impact
Required Qualifications
  • 1-2+ years of experience in Real-Time Workforce Management, monitoring queues, managing adherence, completing intraday re-forecasts, and partnering with operations to address service-level risk.
  • 1-2+ years of experience in a contact center operations or analytical role, supporting performance analysis, real-time reporting, and operational execution.
  • Experience with call center KPIs (AHT, ASA, SL, shrinkage, adherence, occupancy, interval staffing) used to drive staffing decisions and queue performance in real time.
  • Experience utilizing WFM tools such as Verint (preferred), NICE, Aspect, and comparable platforms to monitor intraday performance, manage adherence, execute re-forecasts, and support schedule adjustments in real time.
  • Proficient in real-time queue monitoring and Genesys telephony dashboards, analyzing live contact metrics to identify emerging risks, initiate tactical interventions, and maintain service-level performance.
  • Demonstrated analytical and critical-thinking skills, enabling rapid evaluation of real-time metrics and identification of actionable insights.
  • Strong verbal and written communication skills, delivering clear updates and recommendations during high-volume or escalated scenarios.
  • Exceptional attention to detail with the ability to manage multiple queues, priorities, and service-level risks simultaneously.
  • Working knowledge of Excel and Google Sheets (pivot tables, VLOOKUP, formulas) to support intraday tracking and ad-hoc analysis.

Preferred Qualifications
  • Advanced degree
  • Prior experience working in a multi-channel (phone, chat, email) contact center environment.
  • Experience supporting distributed/remote workforce teams.
  • Familiarity with incident management processes (e.g., INC tickets, product escalations).
  • Knowledge of workforce methodologies such as forecasting, scheduling, capacity planning, or staffing models.

Additional Information
Scheduled shift:
  • 10:00am-6:30pm EST Tuesday-Saturday, Off Sunday and Monday
  • Hybrid role - Orlando Centerwell site Tues-Thurs
    • Ability to work from Orlando Centerwell site 5 days a week
  • Centerwell Orlando Address
  • 11010 Florida Crown Dr, Suite 200
  • Orlando, FL 32824

Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,900 - $66,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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