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Real Time Management Jobs (NOW HIRING)

TTEC

Real Time Specialist Workforce Management

Austin, TX · Remote

$19 - $20/hr

Real Time Specialist Workforce Management Apply now Save jobSaved job Your potential has a place here with TTECs award-winning employment experience. As a Temporary Workforce Management Specialist ...

UGI

CES Real Time Specialist

Rocklin, CA · On-site

$74K - $75K/yr

The Workforce Management Real-Time Specialist monitors inbound contact traffic and takes action to maintain efficient contact distribution based on skilled staff availability, meeting operational ...

Imerza

Lead Real-Time Artist

Sarasota, FL · On-site

$100K - $120K/yr

Lead a studio of 3 to 4 artists across concurrent real-time production projects ... Build alongside your team; you are a producing lead, not a pure manager. * Own studio-level QA as ...

UGI

CES Real Time Specialist

King Of Prussia, PA

$55K/yr

Job Summary The Workforce Management Real-Time Specialist monitors inbound contact traffic and takes action to maintain efficient contact distribution based on skilled staff availability, meeting ...

Together Group

Lead Real-Time Artist

Sarasota, FL · On-site

$100K - $120K/yr

Lead Real-Time Artist Department: Imerza Employment Type: Full Time Location: Imerza Compensation ... Build alongside your team; you are a producing lead, not a pure manager * Own studio-level QA as ...

Together Group

Lead Real-Time Artist

Sarasota, FL · On-site

$100K - $120K/yr

Lead a studio of 3 to 4 artists across concurrent real-time production projects ... Build alongside your team; you are a producing lead, not a pure manager * Own studio-level QA as ...

Newberry Group

Real Time Cyber Analyst

Saint Charles, MO · On-site

$95K - $125K/yr

This includes performing real-time cyber threat intelligence analysis, correlating actionable ... Manager, QRadar, LogLogic). * Experience and proficiency with any of the following: Anti-Virus ...

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Real Time Management information

See salary details

$29K

$48.4K

$69.5K

How much do real time management jobs pay per year?

As of Aug 7, 2026, the average yearly pay for real time management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the main challenges faced by real time management professionals in a contact center environment?

Real Time Management professionals in a contact center often encounter the challenge of balancing immediate operational needs with long-term staffing strategies. They must quickly respond to unexpected spikes in call volume, agent absenteeism, or system outages to maintain service levels. This requires strong analytical skills, quick decision-making, and effective communication with team leaders and agents. Collaboration with workforce management, operations, and IT teams is essential to implement solutions and keep the center running efficiently.

What is real time management?

Real time management refers to the process of monitoring, managing, and adjusting workforce activities and resources as they happen, typically within contact centers or businesses with dynamic staffing needs. It involves responding to changes in call volumes, employee availability, and customer demand instantly to ensure efficient operations and optimal service levels. Real time managers use specialized software and live data to make immediate decisions, such as reallocating staff or updating schedules, to address any discrepancies between forecasted and actual workloads.

What is the difference between Real Time Management vs Dispatch Coordinator?

AspectReal Time ManagementDispatch Coordinator
Primary RoleOversees real-time operations, monitors ongoing processes, and makes immediate decisionsSchedules, assigns, and coordinates the dispatch of personnel or resources
Required SkillsProblem-solving, quick decision-making, communicationOrganization, communication, scheduling
Work EnvironmentFast-paced, operational centers, control roomsField sites, logistics centers, transportation hubs
Common CertificationsOperations management, logistics, or related certificationsLogistics, transportation, or dispatch training

Real Time Management focuses on overseeing ongoing operations and making immediate decisions, often in control rooms or operational centers. Dispatch Coordinators primarily plan and assign resources or personnel, ensuring timely delivery or service. While both roles require strong communication skills, Real Time Management emphasizes quick problem-solving, whereas Dispatch Coordinators focus on scheduling and logistics coordination.

What are the key skills and qualifications needed to thrive as a real time management professional, and why are they important?

To thrive in Real Time Management, you need analytical skills, attention to detail, and experience in workforce management, often supported by a background in operations or business administration. Familiarity with workforce management systems (such as NICE, Verint, or Genesys), real-time adherence tools, and advanced Excel is typically required. Strong communication, problem-solving abilities, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure optimal staffing, quick response to workflow changes, and consistent service levels in dynamic operational environments.
More about Real Time Management jobs
What states have the most Real Time Management jobs? States with the most job openings for Real Time Management jobs include:
What job categories do people searching Real Time Management jobs look for? The top searched job categories for Real Time Management jobs are:
Real Time Management jobs near you
Infographic showing various Real Time Management job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,396 per year, or $23.3 per hour.

Real Time Specialist Workforce Management

TTEC

Charlotte, NC

$15/hr

Full-time

Re-posted 16 days ago

TTEC rating

5.6

Company rating: 5.6 out of 10

Based on 201 frontline employees who took The Breakroom Quiz

409th of 482 rated business services

Job description

Real Time Specialist Workforce Management
Apply now Save jobSaved job

Your potential has a place here with TTECs award-winning employment experience. As a Temporary Workforce Management Specialist Real Time working Onsite in Charlotte, NC youll be a part of bringing humanity to business. #experienceTTEC

What Youll be Doing

Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. Youll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

Youll report to the Workforce Manager. Youll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, Youll

  • Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
  • Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
  • Forecast staffing and recommend headcounts on a day-to-day, short-term basis
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

  • 6 months or more data analysis experience
  • High school diploma or equivalent
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And yes... a great compensation package

The anticipated range is $15. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Charlotte, North Carolina Job Requisition 04BOW
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