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Real Time Analyst Jobs in Michigan (NOW HIRING)

BTM Ventures LLC

Real Estate Manager

Southfield, MI · On-site

$100K/yr

... time analytics, broker network, and your own direct deal-making * Run each deal through test fit ... real estate development for QSR, drive-thru, fuel/convenience, or multi-unit retail - you have ...

BTM Ventures LLC

Real Estate Manager

Southfield, MI · On-site

$100K/yr

The Real Estate Manager will play a critical role in identifying, evaluating, and securing high ... time analytics, broker network, and your own direct deal-making * Run each deal through test fit ...

BTM Ventures LLC

Real Estate Manager

Southfield, MI · On-site

$100K/yr

... time analytics, broker network, and your own direct deal-making * Run each deal through test fit ... real estate development for QSR, drive-thru, fuel/convenience, or multi-unit retail - you have ...

Rivian

Senior Analyst, Treasury

Plymouth, MI · On-site

Introduce advanced analytics, predictive modeling, and AI tools into cash forecasting and reporting to improve real-time decision-making. * Strengthen Global Banking Infrastructure: Optimize bank ...

Varsity Tutors

Real Estate License Tutor

Kalamazoo, MI · Remote

$28 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

Varsity Tutors

Real Estate License Tutor

Detroit, MI · Remote

$28 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

Varsity Tutors

Real Estate License Tutor

Ann Arbor, MI · Remote

$28 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

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Showing results 1-20

All JobsReal Time Analyst JobsReal Time Analyst Jobs in Michigan

Real Time Analyst information

See Michigan salary details

$37.5K

$45.3K

$55.3K

How much do real time analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for real time analyst in Michigan is $45,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $45,300.00 per year, depending on experience, location, and employer.

What is a real time analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

How does a real time analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

More about Real Time Analyst jobs

What are the most commonly searched types of Real Time Analyst jobs in Michigan?

The most popular types of Real Time Analyst jobs in Michigan are:

What are popular job titles related to Real Time Analyst jobs in Michigan?

For Real Time Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Real Time Analyst jobs in Michigan look for?

The top searched job categories for Real Time Analyst jobs in Michigan are:

What are popular job titles related to Real Time Analyst jobs in MI?

For Real Time Analyst jobs in MI, the most frequently searched job titles are:

Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $45,336 per year, or $21.8 per hour.

Command Center Analyst - Workforce Management Real Time Analyst, third shift

Teleperformance

Warren, MI • On-site, Remote

$24 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description

Overview
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance.
This position is 100% onsite in Warren, MI. Work at home is not available for this position.
This person must have open availability for adaptive scheduling, but they can expect the role to start with third shift (11 pm to 7 am Eastern Time).
Responsibilities
Your Responsibilities
  • Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes)
  • Communicate with operations management for prompt resolution of issues identified in duties above
  • Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels
  • Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)
  • Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)
  • Information exchange with client and all their vendors in a virtual call center environment
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Other duties as assigned by supervisor or other management
  • Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately

Qualifications
Qualifications
  • 90 days in current position (internal applicants)
  • 6 months of Workforce Management Analyst experience a must
  • Must have solid customer service skills
  • Must have solid verbal and written communications skills
  • Must be flexible with ability to work any schedule base on business needs
  • Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks

Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

What Teleperformance employees say

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