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Real Time Analyst Jobs in Michigan (NOW HIRING)

TEKsystems

Epic RTE/Prelude Analyst

Detroit, MI · Remote

$70 - $85/hr

Epic Prelude / Real-Time Eligibility (RTE) Analyst Location: Remote Duration: Through End of 2026 Industry: Healthcare IT / Epic Patient Access Overview Our client is seeking an experienced Epic ...

BTM Ventures LLC

Real Estate Manager

Southfield, MI · On-site

$100K/yr

... time analytics, broker network, and your own direct deal-making * Run each deal through test fit ... real estate development for QSR, drive-thru, fuel/convenience, or multi-unit retail - you have ...

BTM Ventures LLC

Real Estate Manager

Southfield, MI · On-site

$100K/yr

The Real Estate Manager will play a critical role in identifying, evaluating, and securing high ... time analytics, broker network, and your own direct deal-making * Run each deal through test fit ...

BTM Ventures LLC

Real Estate Manager

Southfield, MI · On-site

$100K/yr

... time analytics, broker network, and your own direct deal-making * Run each deal through test fit ... real estate development for QSR, drive-thru, fuel/convenience, or multi-unit retail - you have ...

First Citizens Bank

Experience with data modelling, data analysis, data visualization, API's and real time services preferred * Full understanding and hands on experience of waterfall and agile development practices

Rivian

Senior Analyst, Treasury

Plymouth, MI

Introduce advanced analytics, predictive modeling, and AI tools into cash forecasting and reporting to improve real-time decision-making. * Strengthen Global Banking Infrastructure: Optimize bank ...

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All JobsReal Time Analyst JobsReal Time Analyst Jobs in Michigan

Real Time Analyst information

See Michigan salary details

$37.5K

$45.3K

$55.3K

How much do real time analyst jobs pay per year?

As of Aug 31, 2026, the average yearly pay for real time analyst in Michigan is $45,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $45,300.00 per year, depending on experience, location, and employer.

What is a real time analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

How does a real time analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

More about Real Time Analyst jobs

What are the most commonly searched types of Real Time Analyst jobs in Michigan?

The most popular types of Real Time Analyst jobs in Michigan are:

What are popular job titles related to Real Time Analyst jobs in Michigan?

For Real Time Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Real Time Analyst jobs in Michigan look for?

The top searched job categories for Real Time Analyst jobs in Michigan are:

What are popular job titles related to Real Time Analyst jobs in MI?

For Real Time Analyst jobs in MI, the most frequently searched job titles are:

Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $45,336 per year, or $21.8 per hour.

Real Time Analyst

Warren, MI • On-site

Community Choice Credit Union
See more jobs at Community Choice Credit Unionexternal

$50K/yr

Full-time

Posted 4 days ago

Job description

Real-Time Analyst (RTA)

Compensation starting at $50,000 annually. 

Sponsorship: This position is not eligible for immigration sponsorship. 

Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations.

As the central command for intraday performance, you’ll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure.

???? Formal Job Description: 
The formal job description can be found attached to this posting. Please review and complete it to take the next step toward joining our team!

What You’ll Do

  • Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track.

  • Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps.

  • Track Adherence: Ensure team members are following schedules and escalate significant deviations as needed.

  • Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans.

  • Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day.

  • Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts.

What We’re Looking For

  • Education & Experience:

    • Associate or Bachelor’s degree in Business, Finance, Operations, or related field preferred.

    • 2+ years of contact center experience, ideally in workforce management or operations support.

    • Experience with workforce management platforms such as NICE, Verint, or Calabrio.

  • Technical Skills:

    • Strong Excel and reporting skills.

    • Familiarity with telephony systems (e.g., Five9, Genesys, Avaya).

    • Solid understanding of ACD metrics, service levels, and staffing models.

  • Soft Skills:

    • Excellent communication and stakeholder management.

    • Analytical mindset with attention to detail.

    • Ability to multitask in a high-pressure environment.

    • Adaptability when conditions shift.

Why Join Us?

  • Hybrid or remote work flexibility (based on business needs).

  • Opportunity to make a direct impact on member experience every single day.

  • Work in a collaborative environment where your insights are valued.

  • Professional growth in workforce planning and contact center operations.

Key Success Measures

  • % of intervals meeting service level targets

  • Schedule adherence accuracy

  • Speed of response to intraday changes

  • Clear, timely communication during escalations

  • Accuracy and integrity of real-time reporting

Ready to play a critical role in keeping our contact center running at its best? Apply today and help us deliver the service excellence our members deserve!

Apply