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Remote Real Time Analyst Jobs in Michigan (NOW HIRING)

CSAA

... drive real impact. Step into a role where you can contribute to our shared success through ... Fulfills business needs, which may include investing extra time, helping other teams, etc Please ...

CSAA

$39.50 - $54.50/hr

... drive real impact. Step into a role where you can contribute to our shared success through ... Fulfills business needs, which may include investing extra time, helping other teams, etc Please ...

Varsity Tutors

Real Estate License Tutor

Detroit, MI · Remote

$28 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

Varsity Tutors

Real Estate License Tutor

Ann Arbor, MI · Remote

$28 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

Varsity Tutors

Real Estate License Tutor

Kalamazoo, MI · Remote

$28 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

CSAA

... drive real impact. Step into a role where you can contribute to our shared success through ... Fulfills business needs, which may include investing extra time, helping other teams, etc Please ...

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Remote Real Time Analyst information

What is the difference between Remote Real Time Analyst vs Remote Workforce Analyst?

AspectRemote Real Time AnalystRemote Workforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; workforce management certifications are also valued
Work EnvironmentPrimarily monitors real-time call center or operational data; works in contact centers or customer service environmentsAnalyzes workforce data to optimize staffing and productivity; works across various industries including retail, healthcare, and finance
Employer & Industry UsageUsed mainly in call centers, customer service, and telecommunication industriesUsed across multiple sectors to improve workforce efficiency and planning

Remote Real Time Analysts focus on monitoring and managing real-time operational data to ensure service levels, while Remote Workforce Analysts analyze workforce data to optimize staffing and productivity. Both roles require similar skills and certifications but serve different strategic functions within organizations.

What does a Remote Real Time Analyst do?

A Remote Real Time Analyst is responsible for monitoring and analyzing workforce data in real time to ensure optimal staffing levels and efficient operations, often in call centers or customer service environments. They track key metrics such as call volume, agent availability, and adherence to schedules, making adjustments to resource allocation as needed. Working remotely, they utilize specialized software and communication tools to provide timely updates and recommendations to management to maintain service level agreements.

What are the key skills and qualifications needed to thrive as a Remote Real Time Analyst, and why are they important?

To thrive as a Remote Real Time Analyst, you need strong analytical abilities, attention to detail, and a background in workforce management or operations, often supported by a relevant degree. Familiarity with workforce management software (like NICE IEX, Genesys, or Verint), advanced Excel skills, and experience with real-time monitoring tools are typically required. Excellent communication, problem-solving, and time management skills help you effectively coordinate with teams and respond quickly to changing conditions. These skills are crucial for maintaining operational efficiency, optimizing resource allocation, and ensuring service level targets are met in a dynamic remote environment.

How does a Remote Real Time Analyst typically collaborate with other teams to ensure optimal workforce management?

As a Remote Real Time Analyst, you'll work closely with operations, workforce planning, and team leaders to monitor live call volumes, agent adherence, and service levels throughout the day. Collaboration often involves providing real-time alerts or recommendations to help maximize productivity and minimize service gaps. You'll use communication tools like instant messaging, dashboards, and reports to keep all stakeholders informed, ensuring quick, data-driven decisions in a fast-paced environment.
What are the most commonly searched types of Real Time Analyst jobs in Michigan? The most popular types of Real Time Analyst jobs in Michigan are:
What are popular job titles related to Remote Real Time Analyst jobs in Michigan? For Remote Real Time Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Real Time Analyst jobs in Michigan look for? The top searched job categories for Remote Real Time Analyst jobs in Michigan are:
What cities in Michigan are hiring for Remote Real Time Analyst jobs? Cities in Michigan with the most Remote Real Time Analyst job openings:
Remote Real Time Analyst jobs near you
Command Center Analyst - Workforce Management Real Time Analyst, third shift

Command Center Analyst - Workforce Management Real Time Analyst, third shift

Teleperformance

Warren, MI • On-site, Remote

$30 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description

Overview
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance.
This position is 100% onsite in Warren, MI. Work at home is not available for this position.
This person must have open availability for adaptive scheduling, but they can expect the role to start with third shift (11 pm to 7 am Eastern Time).
Responsibilities
Your Responsibilities
  • Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes)
  • Communicate with operations management for prompt resolution of issues identified in duties above
  • Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels
  • Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)
  • Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)
  • Information exchange with client and all their vendors in a virtual call center environment
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Other duties as assigned by supervisor or other management
  • Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately

Qualifications
Qualifications
  • 90 days in current position (internal applicants)
  • 6 months of Workforce Management Analyst experience a must
  • Must have solid customer service skills
  • Must have solid verbal and written communications skills
  • Must be flexible with ability to work any schedule base on business needs
  • Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks

Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

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