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How much do quickbooks customer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for quickbooks customer in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a QuickBooks customer service representative, and why are they important?

To thrive as a QuickBooks Customer Service Representative, you need strong knowledge of accounting principles, experience with QuickBooks software, and excellent problem-solving abilities, often supported by relevant training or certifications. Familiarity with customer relationship management (CRM) systems, help desk software, and remote support tools is essential. Outstanding communication, patience, and active listening skills help build trust and effectively resolve customer issues. These skills ensure efficient customer support, high satisfaction, and accurate resolution of technical or financial inquiries.

What is the difference between Quickbooks Customer vs Quickbooks Bookkeeper?

AspectQuickbooks CustomerQuickbooks Bookkeeper
CredentialsNo specific certifications requiredBookkeeping certifications (e.g., QuickBooks Certified User)
Work EnvironmentClient-facing, sales, and support rolesAccounting firms, small businesses, remote or office-based
Industry UsageUsed across various industries for client managementUsed in accounting and finance sectors for record-keeping
Search/Comparison IntentUnderstanding customer support or sales rolesUnderstanding accounting or bookkeeping roles

Quickbooks Customers focus on client relationship management and support, while Quickbooks Bookkeepers handle financial record-keeping and accounting tasks. Both roles are essential in the QuickBooks ecosystem but serve different functions within the business or client support process.

What does a QuickBooks customer do?

A QuickBooks Customer is an individual or business that uses QuickBooks accounting software to manage their finances. They typically use the software to handle tasks like invoicing, expense tracking, payroll, and financial reporting. QuickBooks customers range from small business owners and freelancers to larger companies looking for efficient bookkeeping solutions. They interact with QuickBooks' support and services when they need assistance or have questions about the software.

What is a QuickBooks customer?

A QuickBooks Customer job typically involves assisting customers with using QuickBooks software, troubleshooting issues, and providing support for billing, technical problems, and account management. Employees in this role may work for Intuit, a QuickBooks reseller, or a company using QuickBooks for its financial operations. Responsibilities often include answering customer inquiries, resolving software-related issues, and guiding users on best practices. Strong communication skills and knowledge of QuickBooks features are essential for success in this role.

What are some common challenges QuickBooks customer support representatives face when assisting clients, and how can applicants prepare for them?

QuickBooks Customer Support representatives often encounter challenges such as troubleshooting complex software issues, guiding users with varying levels of technical proficiency, and managing multiple inquiries during peak periods. Applicants can prepare by developing strong problem-solving skills, familiarizing themselves with QuickBooks features, and practicing clear communication. Demonstrating patience and empathy is also important, as you’ll frequently need to explain technical solutions to clients who may be frustrated or unfamiliar with accounting software.
More about Quickbooks Customer jobs

What cities are hiring for Quickbooks Customer jobs?

Cities with the most Quickbooks Customer job openings:

What are the most commonly searched types of Quickbooks Customer jobs?

The most popular types of Quickbooks Customer jobs are:

What states have the most Quickbooks Customer jobs?

States with the most job openings for Quickbooks Customer jobs include:

What job categories do people searching Quickbooks Customer jobs look for?

The top searched job categories for Quickbooks Customer jobs are:

Quickbooks Customer jobs near you
Infographic showing various Quickbooks Customer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Staff CX Professional, QuickBooks Live Service Strategy

Intuit

San Diego, CA • On-site

$168K - $227K/yr

Full-time

Re-posted 13 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

88th of 244 rated software companies

Job description

Overview

We’re looking for a skilled and passionate Customer Experience Strategist to shape and elevate the QuickBooks Live Expert Assisted experience. You'll play a key role in defining the strategy and end-to-end experience for expert-assisted onboarding, ensuring a seamless and successful onboarding experience for Quickbooks customers. 

You’ll partner cross-functionally to deeply understand customer needs, business priorities, and operational levers—translating insights into scalable experience strategies that define how experts deliver value. You’ll play a critical role in identifying opportunities to improve efficiency, drive consistency, and unlock measurable business impact. 

If you thrive in a fast-paced, highly collaborative environment and are equally comfortable setting strategic direction and diving into the details to bring it to life, we’d love to hear from you.


Responsibilities


  • Service Strategy & Innovation -Define and drive service strategies that address evolving customer needs. Lead scoping and planning efforts, setting the strategic direction, required deliverables, and timelines to ensure successful execution.
  • Elevate the Customer Experience - Deeply understand customer needs—stay close to customer perceptions by leveraging insights from surveys, interviews, and engagement metrics. Collaborate with teams such as User Research and Market Research, while proactively identifying and addressing gaps in the customer journey to enhance satisfaction and outcomes.
  • Innovate & Scale Solutions - Continuously evolve the service offering and experience by developing and testing data-driven hypotheses through rapid experimentation. Partner cross-functionally to scale high-impact solutions quickly, ensuring operational efficiency and long-term scalability.
  • Cross-Functional Leadership - Collaborate with Product Management, Marketing, Sales, and Service Delivery teams to create holistic solutions balancing customer needs and business goals. Build trust and shared context among cross-functional teams to accelerate execution and meet critical outcomes.
  • Leverage Analytics and Insights - Analyze customer feedback and data insights to continuously refine service strategies, prioritize enhancements, and deliver optimized experiences. Monitor performance metrics to assess impact and identify opportunities for improvement.
  • Apply Design Thinking- Use design thinking and customer-centric methodologies to create seamless, intuitive service experiences that drive retention, loyalty, and satisfaction.

Qualifications

Experience & Industry Expertise

  • 6-8 years of experience in customer experience strategy, product management, strategy and operations, or related fields, preferably in SaaS or services-based industries.
  • Familiarity with customer service organizations, operations, and domain expertise in accounting, Human Capital Management (HCM),or payroll is a strong plus.

Educational Background

  • Bachelor’s degree in Business, Technical, or Science disciplines required; MBA or advanced degree preferred (or equivalent work experience).

Customer-Centered Mindset

  • Proven commitment to placing the customer experience at the core of decision-making, proactively identifying opportunities for growth and change.

Analytical & Strategic Thinking

  • Proficient in end-to-end quantitative thinking and problem-solving.
  • Adept at translating complex data into actionable insights and clear narratives that inspire stakeholders to take strategic action.

Leadership & Collaboration

  • Strong track record of building collaborative cross-functional partnerships and driving alignment.
  • Outstanding verbal, written, and presentation skills with the ability to simplify complex ideas, tell stories with data, and motivate partners to pursue initiatives.

Execution Orientation

  • Proven ability to manage multiple projects and initiatives in a fast-paced environment, delivering measurable business impact.
  • Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Mountain View $168,000 - $227,000
Mountain View, CA $168,000- $227,000
San Diego, CA $160,000- $216,500

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