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Queue Manager Jobs in Tennessee (NOW HIRING)

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations ...

landa

Operations Manager

Nashville, TN · On-site

$100 - $125/hr

Partner with TA Supervisors to keep the queue clean -- the right work, to the right person, at the ... Manage the call‑center knowledge base -- keep it current and add automations and alerts where the ...

New

360 Privacy

Senior Manager, SOC Tier 1

Brentwood, TN · On-site

$120 - $180/hr

Performs ongoing unknown scan queue reviews for newly discovered data brokers * Oversees Scraper QA to ensure accuracy and reliability Training & Knowledge Management The SOC Tier 1 Manager is ...

360 Privacy

Senior Manager, SOC Tier 1

Brentwood, TN · On-site

Performs ongoing unknown scan queue reviews for newly discovered data brokers * Oversees Scraper QA to ensure accuracy and reliability Training & Knowledge Management The SOC Tier 1 Manager is ...

360 Privacy

Senior Manager, SOC Tier 1

Brentwood, TN · On-site

Performs ongoing unknown scan queue reviews for newly discovered data brokers * Oversees Scraper QA to ensure accuracy and reliability Training & Knowledge Management The SOC Tier 1 Manager is ...

Wash and Roll

Assistant Manager

Jonesborough, TN · On-site

Wash N' Roll assistant manager * Ensure vehicles are properly prepped * Keep tunnel clean by ... Ensure the wash controller queue is accurate * Communicate with the guest to ensure the driver is ...

AllianceBernstein

Business Analyst

Nashville, TN · On-site

Proactively oversee third-party technology vendor relationships for deal pipeline, investment reporting and portfolio management applications - including enhancement queue management and system bug ...

Covenant Health

PATIENT ACCESS SPECIALIST

Knoxville, TN · On-site

$16.50 - $22/hr

Responsibilities include the accurate collection and entry of required financial and demographic patient information, scheduling queue management, verification of benefits, scheduling, and payment ...

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How much do queue manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for queue manager in Tennessee is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.18 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Tennessee?

The most popular types of Queue jobs in Tennessee are:

What are popular job titles related to Queue Manager jobs in Tennessee?

For Queue Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Tennessee look for?

The top searched job categories for Queue Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Queue Manager jobs?

Cities in Tennessee with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $40,141 per year, or $19.3 per hour.

IVR / Telephony Engineer

ITCON Services

Nashville, TN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government.

In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended against cyber and Telephony Denial of Service (TDoS) threats.

1. IVR & Routing Engineering

  • Design, configure, and maintain complex Interactive Voice Response (IVR) menus and omnichannel routing scripts using Genesys (Genesys Cloud CX / Architect) to support an estimated 700+ daily law enforcement calls.
  • Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations) without degrading the <1 minute wait time Service Level Agreement (SLA).
  • Develop and maintain Computer Telephony Integration (CTI) between Genesys and ServiceNow, ensuring "single-pane-of-glass " screen pops, automated case logging, and seamless data passing for call center operators.

2. Voice Security & Defense

  • Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they impact operator availability.
  • Ensure all telephony operations comply with Client 4300A and Trusted Internet Connection (TIC) requirements, maintaining strict protection over Law Enforcement Sensitive (LES) communications.

3. Infrastructure & COOP Support

  • Support the technical configuration of redundant connectivity, including dual-carrier fiber paths and independent Tactical Communications (TACCOM) systems to ensure 100% uptime during commercial network failures.
  • Serve as the Tier 2/3 technical escalation point for SIP, VoIP, and telecom infrastructure issues, utilizing proactive monitoring tools to identify and resolve audio quality or routing anomalies.

Required Qualifications

  • Experience: 3 to 5 years of hands-on experience in telecommunications, IVR development, or CCaaS administration.
  • Platform Expertise: Demonstrated experience configuring and managing Genesys contact center solutions (Genesys Cloud CX, Genesys Engage, or PureConnect).
  • Technical Knowledge: Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST/SOAP).
  • Security Mindset: Familiarity with telephony security concepts, including defending against toll fraud and TDoS attacks.

Preferred Qualifications

  • Experience integrating Genesys platforms with IT Service Management (ITSM) tools like ServiceNow.
  • Certifications in Genesys (e.g., Genesys Cloud Certified Professional) or general networking (CCNA Collaboration).
  • Previous experience supporting Client, ICE, or other federal law enforcement telephony environments.

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