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Queue Manager Jobs in Tennessee (NOW HIRING)

Deputy Program Manager

Nashville, TN · On-site

$112K/yr

Directly oversee day-to-day call center operations, including ticket queue management, escalation handling, and shift coordination to ensure seamless service delivery across all operational hours.

New

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

Perform day-to-day administration of the AWS Connect platform, including contact flow configuration, queue management, routing profile maintenance, agent and supervisor user management, and system ...

New

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

Perform day-to-day administration of the AWS Connect platform, including contact flow configuration, queue management, routing profile maintenance, agent and supervisor user management, and system ...

New

AWS Connect Admin

Nashville, TN · On-site

$17.50 - $24/hr

Perform day-to-day administration of the AWS Connect platform, including contact flow configuration, queue management, routing profile maintenance, agent and supervisor user management, and system ...

New

Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations ...

Showing results 21-40

Queue Manager information

See Tennessee salary details

$11

$19

$38

How much do queue manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for queue manager in Tennessee is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.18 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Tennessee? The most popular types of Queue jobs in Tennessee are:
What are popular job titles related to Queue Manager jobs in Tennessee? For Queue Manager jobs in Tennessee, the most frequently searched job titles are:
What cities in Tennessee are hiring for Queue Manager jobs? Cities in Tennessee with the most Queue Manager job openings:
Infographic showing various Queue Manager job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $40,141 per year, or $19.3 per hour.

Customer Service Representative - Insurance

21st Mortgage Corporation

Knoxville, TN • On-site

$15.25 - $20.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.


21st Mortgage rating

9.2

Company rating: 9.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

Insurance Processing Representative

Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Contact customers via phone for Welcome Calls. Assist insurance agents in the Sales Queue by calling customers. Process website quote requests for loan customers through website quote queue.

Must have ability to communicate effectively both oral and written. Must have ability to multi-task in a fast paced work environment. Must have demonstrated ability to organize and manage time effectively. Prefer to have call center / phone experience or equal customer service experience from other industries. Minimum 2 year degree preferred but not required.


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