ZipRecruiter

Log In

1

Queue Manager Jobs in Tennessee (NOW HIRING)

LPC

Project Manager

Lewisburg, TN · On-site

Own the customer relationship on assigned accounts -- you're their trusted point of contact, not a ticket queue. * Manage artwork proof and approval cycles: route proofs, track down approvals, and ...

Eliassen Group

PTP Invoicing Lead

Nashville, TN · On-site

$80 - $90/hr

Lead invoice hold queue management, root cause analysis, and control implementation to reduce aging. * Establish invoice standards, coding rules, approval hierarchies, and escalation protocols across ...

kgs

Deputy Program Manager

Nashville, TN · On-site

$112K/yr

Directly oversee day-to-day call center operations, including ticket queue management, escalation handling, and shift coordination to ensure seamless service delivery across all operational hours.

kgs

Deputy Program Manager

Nashville, TN

$112K/yr

Directly oversee day-to-day call center operations, including ticket queue management, escalation handling, and shift coordination to ensure seamless service delivery across all operational hours.

next page

Showing results 1-20

All JobsQueue JobsQueue Manager JobsQueue Manager Jobs in Tennessee

Queue Manager information

See Tennessee salary details

$11

$19

$38

How much do queue manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for queue manager in Tennessee is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.18 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Tennessee? The most popular types of Queue jobs in Tennessee are:
What are popular job titles related to Queue Manager jobs in Tennessee? For Queue Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Tennessee look for? The top searched job categories for Queue Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Queue Manager jobs? Cities in Tennessee with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $40,141 per year, or $19.3 per hour.

Manager, Nursing Experience (NX), Support Services

IntellaTriage

Brentwood, TN

Full-time

Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Why Join IntellaTriage?

Join a mission-driven organization dedicated to delivering exceptional healthcare support

services.

Build a strong foundation in healthcare compliance and operations.

Gain experience with regulatory compliance, audit support, and operational excellence.

Work alongside experienced leaders committed to professional development.

Explore opportunities for career growth within Compliance, Quality, and Operations.

Position Summary

The Manager, Nursing Experience Support Services leads the non-clinical teams that keep a remote triage nursing operation organized, responsive, and supported across every shift. This leader oversees Shift Leaders who coordinate real-time nursing operations and non-clinical agents who assist nurses with administrative tasks, information, follow-up, and issue resolution.

This is a visible, hands-on role for an energetic and self-motivated leader who brings urgency, sound judgment, and a strong bias for action. The successful candidate builds accountable teams, anticipates operational problems, and drives work through completion while creating an exceptional support experience for nurses.

Key Responsibilities

  • Direct day-to-day support operations across a 24/7 environment, ensuring Shift Leaders actively manage coverage, queues, workload distribution, breaks, attendance issues, and escalations.
  • Monitor service level, speed of answer, abandonment, queue health, occupancy, adherence, productivity, and response time; intervene quickly when performance or service continuity is at risk.
  • Lead operational response during staffing instability, volume surges, client launches, severe weather, system outages, and other disruptions.
  • Coach and develop Shift Leaders and support agents while establishing clear expectations for service, accountability, communication, decision-making, and follow-through.
  • Align staffing decisions with forecasted demand, nurse qualifications, client requirements, and operational priorities.
  • Translate real-time conditions into staffing actions, including schedule adjustments, redeployment, coverage requests, and escalation of unresolved gaps.
  • Identify recurring staffing and scheduling patterns and help improve forecasting, scheduling, adherence, and intraday management.
  • Maintain an engaged leadership presence, recognize strong performance, address issues promptly, and build leadership depth through development and succession planning.
  • Standardize work flows, job aids, escalation practices, communication routines, and management processes across teams and shifts.
  • Use data, frontline feedback, root-cause analysis, technology, and automation to reduce manual work and prevent recurring problems.
  • Partner with Nursing Leadership and Quality when concerns require clinical review while keeping the support team within its non-clinical scope.

Requirements

   Bachelor's degree in business, healthcare administration, operations, management, or a related field; equivalent leadership experience may be considered.

   Five or more years of progressive leadership experience in contact center operations, healthcare operations, workforce management, or a similarly fast-paced service environment.

   At least three years leading supervisors, team leads, or multiple operational teams.

   Working knowledge of workforce management, queue management, contact center metrics, real-time operations, and performance reporting.

   Demonstrated success developing leaders, improving processes, managing change, and holding teams accountable for results.

   Strong analytical, communication, coaching, relationship-building, and problem-solving skills.

Benefits

Full time salaried position, compensation BOE. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

Apply