ZipRecruiter

Log In

1

Queue Manager Jobs in Kentucky (NOW HIRING)

Dynamic Computing Services

$65 - $80/hr

Implement and audit SSL/TLS certificates, queue-manager security, and user access controls. * Automation: Write and update scripts for routine administrative tasks and system recovery procedures.

Digital Realty, Inc.

Act as queue manager by triaging, assigning, escalating, and quality‑checking cases prior to closure. * Build, maintain, and enhance ServiceNow dashboards and reports for executive, manager, and ...

Apex Fintech Solutions LLC

Operational excellence, service queue management, SLA performance, trend analysis, process efficiency * Accountability: Response times, resolution quality, team productivity, operational KPIs ...

Hard Rock Hotel Cancun

Essential Duties Manage the daily operational workflow of the Contract Administration team, including contract routing, workload distribution, queue management, and assignment oversight, service ...

CommunityCare, Inc.

This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams. The position is accountable for expanding Service ...

Jackalope Digital LLC

Experience building or owning workforce management or case management tooling: capacity planning, queue management, SLA tracking, or performance measurement * Exceptional communication across ...

airbnb, Inc.

Experience building or owning workforce management or case management tooling: capacity planning, queue management, SLA tracking, or performance measurement * Exceptional communication across ...

Twilio

Queue /Escalation / Incident /Case Management: Help advise on sensitive SDM Escalations, identify trends and blockers. * Post-Mortem Review: Review technical post-mortems and incident reports to ...

Sigma Earth

$79K - $103K/yr

Strong knowledge of interconnection queue management, study methodologies, milestone requirements, and applicable ISO/RTO tariffs. * Proven ability to interpret and apply FERC regulations , ISO ...

Pan Pacific Hotels Group Limited

$90K - $102K/yr

Monitor and improve department KPIs, including response times, queue management, customer satisfaction and first-contact resolution. * Resolve customer escalation and issues beyond representative ...

Illinois Secretary of State

$5.2K - $11K/mo

Ensures system uptime, work queue management, service request fulfillment, and incident resolution; Coordinates scheduled maintenance, patching, and upgrades. * Strategic Planning & Modernization ...

OpenEd

As the Manager, Customer Support, you own the daily performance of OpenEd's Parent Support team ... This is a hands-on role: you will be in the queue alongside your team, using what you see there to ...

RingCentral

$250/day

ACD routing, IVR/IVA design, omnichannel delivery (voice, chat, email, social), and queue management. * Workforce management concepts: scheduling, adherence, forecasting, and real‑time monitoring.

ActioNet, Inc.

Perform Ticket and queue management * Provide remote support to the Department of Commerce Basic Qualifications * Possess Tier I support monitoring and managing ticket queue * Possess Tier 2 user ...

Pelican State Credit Union

Overseeing all aspects of membership, including fraud prevention and loss, deposit accounts, and loan and new account queue management to increase profitability and protect Credit Union assets.

ComPsych Corporation

$80K - $86K/yr

... management, dedicated to igniting human potential in workplaces across the globe. For over 40 years ... It also requires hands-on configuration of Genesys Cloud (WFM/WEM, queue design, and routing) and ...

Capitalsquareliving

Manage processes related to standard follow-up procedures for prospects and lead queue management within the CRM platform * Coordinate with external vendors, agencies, and strategic partners ...

next page

Showing results 1-20

All JobsQueue JobsQueue Manager JobsQueue Manager Jobs in Kentucky

Queue Manager information

See Kentucky salary details

$11

$18

$37

How much do queue manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for queue manager in Kentucky is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.37 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Kentucky?

The most popular types of Queue jobs in Kentucky are:

What are popular job titles related to Queue Manager jobs in Kentucky?

For Queue Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Kentucky look for?

The top searched job categories for Queue Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Queue Manager jobs?

Cities in Kentucky with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Kentucky as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,412 per year, or $18.5 per hour.

MQ & CICS Systems Engineer/Systems Administrator

On-site

Dynamic Computing Services
IT Services • 51 - 200 employees
Learn more about Dynamic Computing Servicesexternal

$65 - $80/hr

Other

Posted 7 days ago

Job description

Number of position:

1

Contract Duration:

6+ months

$65-$80 per hour

OPPORTUNITY:

We are looking for a MQ & CICS Systems Engineer/Systems Administrator for a six (6) month hybrid contract role in Austin, TX.

OVERVIEW:

We are seeking a highly skilled IBM MQ Systems Engineer / Administrator responsible for the health, performance, and maintenance of enterprise messaging, CICS transaction servers, and DB2 database integration environments.Core Focus: Middleware administration, system maintenance, and version upgrades.

PAY RATE:

  • $65-$80 per hour
RESPONSIBILITIES:
  • Maintenance: Monitor system health, tune performance, and resolve operational issues for IBM MQ queues and channels.
  • Upgrades: Plan, test, and execute software patches, fix packs, and major version upgrades for IBM MQ, CICS, and DB2.
  • Integration: Support CICS region connectivity and DB2 data sharing groups interacting with IBM MQ.
  • Security: Implement and audit SSL/TLS certificates, queue-manager security, and user access controls.
  • Automation: Write and update scripts for routine administrative tasks and system recovery procedures.
REQUIREMENTS:
  • Experience: Minimum five (5) years administering IBM MQ in enterprise environments.
  • Skills: Hands-on knowledge of CICS transaction server management and DB2 database connectivity.
  • Platform: Strong background in z/OS or distributed Linux/Unix/Windows systems.
  • Soft Skills: Strong problem-solving skills and ability to work in an on-call rotation.
#J-18808-Ljbffr

Apply