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Queue Manager Jobs in Kentucky (NOW HIRING)

Chewy

CS Workforce Specialist II

Louisville, KY

This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ...

HealthCare Information Management, Inc.

$165 - $195/hr

Build a documented, repeatable operating system for all delivery work, including intake, capacity tracking, queue management, and status reporting, so coordination doesn't depend on individual ...

New

National Seating & Mobility, Inc.

$120 - $180/hr

Conducts the Client Care Management Checklist on a daily/weekly/monthly basis, as required. (Reviewing the CSR queue, not scheduled deliveries, receiving product management, etc.) Responsible for ...

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How much do queue manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for queue manager in Kentucky is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.37 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Kentucky?

The most popular types of Queue jobs in Kentucky are:

What are popular job titles related to Queue Manager jobs in Kentucky?

For Queue Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Kentucky look for?

The top searched job categories for Queue Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Queue Manager jobs?

Cities in Kentucky with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Kentucky as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,412 per year, or $18.5 per hour.

Public Safety Assistant - Terminal Services

Cincinnati/Northern Kentucky International Airport

Burlington, KY • On-site

$37K - $48K/yr

Part-time

Retirement, PTO

Re-posted 10 days ago

Job description

CLASS SUMMARY:

A non-sworn uniformed position with the responsibility of parking enforcement, traffic direction and control, vehicle searches, personnel searches and screening, and provides assistance to the airport community in dissemination of information and directions. The Public Safety Assistant also performs security queue management and oversight, and acts as a public liaison for direction, control, and flow in coordination with KCAB, air carriers, and the Transportation Security Administration.

ESSENTIAL DUTIES:

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

  • Directs traffic flow in front of the terminal buildings and other areas as assigned.
  • Enforces parking regulations by ensuring no vehicles are unattended, or improperly parked and when necessary, issues citations to vehicles in violation of parking restrictions.
  • Supports the Airport Master Security Plan.
  • Directs customer flow up to TSA ticket document check (TDC) positions and other areas as assigned.
  • Monitors and adjusts queue lanes as necessary based on customer volume and flow to minimize wait times maximizing the customer experience through security checkpoints.
  • Acts as a Customer Service Representative by assisting the public with answering questions and giving directions.
  • Specialized training for lost and found retrieval as assigned.
  • Performs other duties of a similar nature and level as assigned.

TRAINING AND EXPERIENCE:

High School Diploma or GED and related work experience in law enforcement, security, airport, military and/or customer service involving direct contact with customers; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. 

LICENSING/CERTIFICATIONS:

  • Valid Driver’s License
  • Maintain Security Identification Display Area (SIDA) clearance.

KNOWLEDGE OF:

  • Proper identification as prescribed by Kenton County Airport Board;
  • Security searches;
  • Customer service.

SKILL IN

  • Clearly and effectively communicating both orally and in writing; 
  • Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups;
  • Demonstrated skill in use of hand held metal detector.

ADA AND OTHER REQUIREMENTS:

Positions in this class typically require: climbing, standing, walking, fingering, talking, hearing, and seeing. 

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force to move objects. 

BENEFITS:

  • 401(k) and 457 options
  • Generous paid time off including 10 holidays a year
  • Employee Assistance Program
  • Tuition Reimbursement and Professional Development programs
  • Performance Reward Program
  • Ask your recruiter about CVGAA’s part-time benefits!

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