ZipRecruiter

Log In

1

Telecom Operations Manager Jobs in Kentucky (NOW HIRING)

Quo

Fraud Operations Manager

Canada, KY · On-site

$141K - $166K/yr

Experience in telecom, VoIP, messaging, or platform-based fraud environments * Experience managing ... Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making ...

Ledcor Group

Project Coordinator

Florence, KY

Join our team as a proactive and detail-driven Project Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination of field ...

Ledcor Group

Project Coordinator

Florence, KY

Join our team as a proactive and detail-driven Site Acquisition Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination ...

Ledcor Group

Project Coordinator

Florence, KY · On-site

Join our team as a proactive and detail-driven Site Acquisition Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination ...

Ledcor Group

Project Coordinator

Florence, KY · On-site

Join our team as a proactive and detail-driven Project Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination of field ...

Vensure Employer Services

Be Seen First

Underground Crew Leader - Telecom

Irvine, KY · On-site

Position Summary The Underground Crew Leader - Telecom is responsible for overseeing and ... operations, allocating resources effectively, and maintaining communication with project managers ...

Sunrise Telecom

Fiber Splicer 1

Hazard, KY

$26.25 - $31.25/hr

Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt General Job Summary: Responsible for joining fiber on customer jobs as assigned. Principal duties and Responsibilities: In ...

next page

Showing results 1-20

All JobsTelecom Operations JobsTelecom Operations Manager JobsTelecom Operations Manager Jobs in Kentucky

Telecom Operations Manager information

See Kentucky salary details

$26.9K

$55.1K

$102.9K

How much do telecom operations manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for telecom operations manager in Kentucky is $55,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $67,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Kentucky? For Telecom Operations Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Kentucky look for? The top searched job categories for Telecom Operations Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Telecom Operations Manager jobs? Cities in Kentucky with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you

Fraud Operations Manager

Quo

Canada, KY • On-site

$141K - $166K/yr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the role
We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence.
You will lead a team of Fraud & Compliance Specialists and operate at the center of fraud operations—owning investigations, supporting compliance workflows, and staying ahead of evolving threats. This is a high impact role where you’ll help define how fraud operations scales at Quo.
You will partner closely with Data, Product, and Engineering to ensure efficient operations, strong controls, and continuous improvement across fraud detection and response.
Some of the things you’ll do:
  • Lead and develop a team of Fraud & Compliance Specialists (coaching, QA, performance management)
  • Own day-to-day fraud operations across investigations and compliance-related workflows
  • Leverage AI and automation to improve SLAs and reduce manual review time across fraud and compliance queues
  • Design and optimize operational workflows using AI-assisted triage, prioritization, and case routing
  • Implement AI-driven support tooling (e.g., auto-tagging, response suggestions, case summaries) to streamline investigator and support workflows
  • Act as an escalation point for complex or high-risk fraud cases
  • Identify fraud patterns and trends, and translate insights into actionable controls
  • Support rule development and optimization (thresholds, heuristics, detection logic)
  • Monitor key fraud and operational metrics to ensure effectiveness and efficiency
  • Partner with Engineering and Product to improve fraud tooling and workflows (e.g., Zendesk, Retool)
  • Drive process improvements to increase team efficiency and reduce manual effort
  • Help define and scale operational playbooks, policies, and review frameworks
  • Balance fraud prevention efforts with customer experience and business impact
  • Contribute to building a best-in-class fraud operations function as the company scales

About you
  • 3–5 years of experience in fraud, risk, trust & safety, or related operational roles
  • Prior experience managing or mentoring a team in an operations environment
  • Strong operational judgment with the ability to triage, prioritize, and execute effectively
  • Experience handling fraud at scale in high-volume environments
  • Data-driven mindset—you’re comfortable using metrics to inform decisions and improve performance
  • Experience working with tools like Zendesk (Retool or similar internal tools a plus)
  • Ability to identify trends and contribute to rule creation or detection improvements
  • Strong cross-functional collaboration skills across support, compliance, and engineering
  • Excellent communication skills with the ability to handle sensitive or high-stakes situations
  • Comfortable operating in a fast-paced, evolving environment with high ownership

Nice to have:
  • Experience using automation or AI-driven tools to improve support workflows, triage, or case handling efficiency
  • Experience in telecom, VoIP, messaging, or platform-based fraud environments
  • Experience managing chargebacks or payment-related fraud workflows
  • Familiarity with regulatory and compliance frameworks (e.g., TCPA, A2P ecosystems)
  • Experience working with external partners such as carriers, vendors, banks, or platforms
  • Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making

Compensation
The annual base salary range for this position in the US is $141,000 - $166,000 USD, and in Canada is $139,000 - $163,000 CAD, plus equity and benefits. We are currently recruiting for this role in the US and Canada but are not considering candidates in San Francisco, Seattle, New York, or Los Angeles at this time.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Apply