Telecom Operations Manager Jobs in Kentucky (NOW HIRING)

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

As the Manager, Telecom Expense Management, you will lead the global financial governance, inventory management, and lifecycle administration of telecommunications services across the organization. You will oversee invoice validation, contract compliance, vendor relationships, budgeting, forecasting, and expense optimization initiatives while partnering with Network Services, Finance, Procurement, and business stakeholders worldwide. This is an opportunity to drive operational excellence, influence strategic decisions, and maximize the value of the organization's telecommunications investments.

We are eager to attract the best talent, so we offer competitive compensation and a generous benefits package, including comprehensive health insurance (medical, dental, and vision), a 401(k) retirement savings plan, life insurance, disability coverage, paid time off, and the opportunity to participate in a company incentive plan.

• Lead the financial management and governance of the global telecommunications services portfolio


• Oversee telecom expense management processes, including invoice validation, payment approvals, dispute resolution, and cost optimization initiatives


• Ensure compliance with telecommunications contracts, pricing agreements, and vendor obligations


• Develop and manage annual telecommunications budgets, forecasts, and expense monitoring activities


• Establish and maintain global telecom operating models, standards, and best practices


• Manage telecommunications inventory lifecycle activities, ensuring accurate records, asset visibility, and service accountability


• Partner with Network Services, Finance, Procurement, and business stakeholders to support strategic initiatives and operational requirements


• Analyze spending trends and identify opportunities to improve financial performance and service efficiency


• Lead vendor management activities, including performance reviews, service evaluations, contract negotiations, and relationship management


• Drive process improvements that enhance spend visibility, operational controls, reporting accuracy, and overall governance


• Develop executive-level reporting, dashboards, and performance metrics to support informed business decision-making


• Provide leadership, mentoring, and guidance to team members and cross-functional partners


• Support audits, sourcing initiatives, telecommunications transitions, and service reviews across global operations

At a minimum, you’ll need:

• Bachelor’s degree in Business, Finance, Information Technology, Telecommunications, or a related field, or equivalent related work experience


• 5+ years of experience managing telecom expense management programs, telecommunications operations, or technology financial management activities


• Experience with budgeting, forecasting, expense analysis, and financial reporting


• Knowledge of telecommunications contracts, vendor management, and service lifecycle administration


• Experience leading cross-functional initiatives and collaborating with global stakeholders


• Strong analytical, problem-solving, and decision-making skills


• Advanced proficiency in Microsoft Excel and financial analysis tools


• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment


• Strong verbal and written communication skills with the ability to present information effectively to senior leadership

• Experience supporting a global telecommunications environment


• Experience with Telecom Expense Management (TEM) platforms and reporting solutions


• Knowledge of network infrastructure, telecommunications technologies, and carrier services


• Experience negotiating telecommunications contracts and managing supplier relationships


• Experience leading process improvement and cost-reduction initiatives


• Knowledge of compliance, audit, and governance practices related to telecommunications services


• Experience developing KPIs, dashboards, and executive reporting


• Demonstrated leadership experience managing teams, projects, or enterprise-wide programs

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.