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Healthcare Operations Manager Jobs in Kentucky (NOW HIRING)

CVS Health

Operations Manager

Georgetown, KY

$18 - $28/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Position Summary The Operations Manager is a member of the Store Management team, and as such ...

CVS Health

Operations Manager

Hazard, KY

$18 - $28/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Position Summary The Operations Manager is a member of the Store Management team, and as such ...

New

GRIFOLS, S.A.

Operations Manager

Owensboro, KY · On-site

Grifols is a global healthcare company that since 1909 has been working to improve the health and ... Operations Manager The Operations Manager is a key member of the donor center leadership team ...

Waste Management

Operations Manager

Louisville, KY · On-site

Requires 2 years of Transportation Operations Management experience I. Job Summary This role is ... in North America. Healthcare Solutions provides collection and disposal services of regulated ...

Waste Management

Operations Manager

Louisville, KY · On-site

Requires 2 years of Transportation Operations Management experience I. Job Summary This role is ... in North America. Healthcare Solutions provides collection and disposal services of regulated ...

Waste Management

Operations Manager

Louisville, KY

Requires 2 years of Transportation Operations Management experience I. Job Summary This role is ... in North America. Healthcare Solutions provides collection and disposal services of regulated ...

UTG/The Stanford

Operations Manager

Stanford, KY · On-site

... with genuine care for craft. Key Responsibilities * Oversee all store operations and daily ... Manage staffing, scheduling, and overall store workflow. * Partner with the Retail Sales Manager on ...

UTG/The Stanford

Operations Manager

Stanford, KY · On-site

... with genuine care for craft. Key Responsibilities * Oversee all store operations and daily ... Manage staffing, scheduling, and overall store workflow. * Partner with the Retail Sales Manager on ...

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Healthcare Operations Manager information

See Kentucky salary details

$26.9K

$55.1K

$102.9K

How much do healthcare operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for healthcare operations manager in Kentucky is $55,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $67,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a healthcare operations manager?

To excel as a Healthcare Operations Manager, you need a background in healthcare administration, business management, or a related field, often supported by a bachelor’s or master’s degree. Familiarity with healthcare management software, electronic health record systems, and understanding of healthcare regulations are highly valuable, as are certifications like Certified Medical Practice Executive (CMPE). Strong leadership, problem-solving abilities, and excellent communication skills set outstanding candidates apart. These competencies enable Healthcare Operations Managers to optimize clinical and administrative processes, ensure regulatory compliance, and foster effective teamwork in busy medical environments.

What are the main challenges healthcare operations managers face on a daily basis?

Healthcare Operations Managers often navigate challenges such as coordinating staff schedules, ensuring compliance with healthcare laws and regulations, managing budgets, and streamlining patient flow. Balancing quality patient care with operational efficiency can be demanding, especially in facilities with high patient volumes or limited resources. Additionally, adapting to constant changes in healthcare technology and regulations requires ongoing learning and flexibility. Professionals in this role actively collaborate with clinicians, administrative staff, and department heads to find creative solutions that keep operations running smoothly.

What does a healthcare operations manager do?

A Healthcare Operations Manager is responsible for overseeing the daily operations of a healthcare facility to ensure efficiency, compliance, and quality patient care. They manage budgets, staffing, regulatory compliance, and workflow improvements. Their role involves coordinating between different departments, implementing policies, and optimizing resources to enhance patient outcomes. Strong leadership, problem-solving, and communication skills are essential for success in this role.

What are the most commonly searched types of Healthcare Operations jobs in Kentucky? The most popular types of Healthcare Operations jobs in Kentucky are:
What are popular job titles related to Healthcare Operations Manager jobs in Kentucky? For Healthcare Operations Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Healthcare Operations Manager jobs in Kentucky look for? The top searched job categories for Healthcare Operations Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Healthcare Operations Manager jobs? Cities in Kentucky with the most Healthcare Operations Manager job openings:
Healthcare Operations Manager jobs near you
Infographic showing various Healthcare Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,113 per year, or $26.5 per hour.

RX Healthcare Operations Manager II

Chewy

Louisville, KY • On-site

Full-time

Posted 22 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity:
Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team. This position will report to the Senior Manager Healthcare Customer Service. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mindset is critical for this role.
What You'll Do:
  • Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers/Team Leads.
  • Coach, develop, and performance manage floor leadership and agents to deliver an exceptional customer experience and consistent KPI results.
  • Use operational reports to make data-driven decisions around performance management, coaching, career pathing and development of the Customer Service Representative and leaders on your team.
  • Conduct team meetings and huddles to communicate critical business updates and drive team member understanding, engagement and timely execution of initiatives; Promote an engaging agent experience through other leaders.
  • Collaborate with other managers to establish and build SOPs for existing processes and procedures.
  • Participate and own the talent review process for all leaders on your team.
  • Develop bench strength for Customer Service through effective coaching, feedback and development plans for your leaders by enforcing regular performance reviews and ensuring feedback is provided regularly to all levels of employees to ensure a highly engaged workforce.
  • Lead change management for your team.
  • Delivery of service level, coaching, budget (overtime, handle time, etc.) and other key metrics
  • Utilize data to guide floor leadership in identifying behaviors leading to performance gaps. Develop action plans to address behaviors and improve metrics.
  • Ensure Attendance and Adherence expectations are met and ensure compliance with all company policies.
  • Effectively communicate with senior leadership from other organizations to align resources and priorities so that all teams achieve annual savings targets.
  • Maintain and execute new leadership onboarding initiatives to enhance the career path experience.
  • Directly partner with WFM planning teams to deliver around-the-clock support including strategizing around O/U, scheduling, Service Level and Overtime
  • Utilize data to guide floor leadership in identifying key behaviors and emerging trends leading to process, performance and knowledge gaps leading to partnership with L&D teams to formulate Back to Basics topics.
  • Act as the STO (Single Threaded Owner) for an assigned strategic initiative driving employee engagement or operational excellence. Oversee the initiative, delegate tasks as needed, meet established timelines, and regularly present status updates to Director level during operational review settings.
  • Partnering with Senior Leadership on the creation and execution of the Quarterly strategic vision for their department
  • Collaborates on decision-making processes and executes change management for your team.
  • Maintain active Rx license and adherence to regulation and performance standards accordingly.
  • Leading a cross functional partnership with the Quality Assurance team for the resolution of customer issues and on Root Cause Analysis for licensed Rx contacts. Additionally, conducting outbound interactions and journey maps for escalated customers for RxCS improvements
  • Leading a cross functional partnership with the Compliance and Legal department to root cause and solve all issues related to licensed Rx contact handling.
  • Leading a cross functional partnership with Healthcare business teams, Healthcare Product Stakeholders, PIC, Vet Services, Legal and Compliance to analyze, correct and address customer feedback regarding Rx products, Storefront , promotions and various Chewy advertising.
  • Lead a cross functional partnership with Recruiting to build hiring profile, actively recruit, interview, and select high performing candidates for agent and leadership roles
  • Maintain project management portfolio in partnership with continuous improvement (CI) program management and actively complete operational process improvement projects
  • Completes operational and program management update inputs into CS WBR

What You'll Need:
  • 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent comparable experience
  • Must be comfortable adapting to rapidly shifting goals, and willing to 'roll up your sleeves' to solve a variety of challenges
  • Proven coaching skills that can impact both front-line agents and leadership
  • BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)
  • Strong computer and internet proficiency in a technology-driven environment
  • Proficiency in MS Office suite (Excel is a must)
  • Outstanding oral and written communication skills, and comfortability and ease in presenting information to a group
  • Candidate must be flexible with scheduling as the position could include evenings, weekends and some holidays
  • Position may require travel

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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