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Quality Account Manager Jobs in Virginia (NOW HIRING)

ABM

Account Manager

Richmond, VA · On-site

$90K - $110K/yr

The Account Manager is responsible for the day-to-day operation and administrative activities to ... Oversees inspections, quality control measures, and the inventory control of equipment and supplies ...

ZP Group

Entry-Level Account Manager

Tysons Corner, VA · On-site

$44K - $53K/yr

You will partner with an experienced Account Manager, to learn from them and help drive their ... Qualities essential for success at ZP Group: * Excellent work ethic * Gritty: ability to persevere ...

ZP Group

Associate Account Manager

Tysons Corner, VA · On-site

$123K - $128K/yr

You will partner with an experienced Account Manager, to learn from them and help drive their ... Qualities essential for success at ZP Group: * Excellent work ethic * Gritty: ability to persevere ...

PVI Holdings

Account Manager II

Norfolk, VA · On-site

$88K - $117K/yr

Create and maintain customer trust in the company as a quality, value-added, solutions provider ... Develop an Account Management strategy that includes routine visits and meetings that allows ...

W&O Supply

Account Manager II

Norfolk, VA · On-site

$85 - $110/hr

The Account Manager II is expected to proactively identify business opportunities, lead client ... quality, value-added, solutions provider Demonstrated ability to meet Level I I capabilities ...

Terra Stoneworks

Senior Account Manager

Sterling, VA · On-site

$100K/yr

Terra Stoneworks is seeking an experienced Senior Account Manager to serve as the primary point of ... standard for quality, efficiency, and precision in the stone fabrication industry. If you're ...

PRIDE Industries

Delivery Account Manager

Springfield, VA · On-site

$26/hr

To Create Jobs for People with Disabilities while providing high quality, value-added solutions to ... Delivery Account Manager Job Code: AA220 - PR-Delivery Acct Manager HR Title Group: Distribution ...

PRIDE Industries

Delivery Account Manager

Springfield, VA · On-site

$26/hr

To Create Jobs for People with Disabilities while providing high quality, value-added solutions to ... Delivery Account Manager Job Code: AA220 - PR-Delivery Acct Manager HR Title Group: Distribution ...

PRIDE Industries

Delivery Account Manager

Springfield, VA

$22.15 - $31.93/hr

To Create Jobs for People with Disabilities while providing high quality, value-added solutions to ... Delivery Account Manager Job Code:  AA220 - PR-Delivery Acct Manager HR Title Group: Distribution ...

PRIDE Industries

Delivery Account Manager

Springfield, VA · On-site

$26/hr

To Create Jobs for People with Disabilities while providing high quality, value-added solutions to ... Delivery Account Manager Job Code: AA220 - PR-Delivery Acct Manager HR Title Group: Distribution ...

Decisions

Strategic Account Manager

Virginia Beach, VA · On-site

$120 - $190/hr

Quality and execution of strategic account plans. * Ability to orchestrate Decisions resources ... Experience managing a small number of strategic customers with multiple business units, geographies ...

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Quality Account Manager information

What is a quality account manager?

A Quality Account Manager is a professional responsible for ensuring that products or services meet certain quality standards while managing relationships with clients or customers. They serve as the main point of contact between the company and its clients regarding quality assurance issues, resolving concerns, and ensuring compliance with industry regulations. Their duties often include monitoring quality metrics, coordinating audits, and implementing improvements to processes. Quality Account Managers play a critical role in maintaining customer satisfaction and supporting continuous improvement initiatives within an organization.

How does a quality account manager typically collaborate with cross-functional teams to address client concerns?

A Quality Account Manager works closely with teams such as production, engineering, and customer service to resolve client issues related to product quality. They serve as the main point of contact for clients, gathering feedback and ensuring internal teams understand and act on client requirements. Regular meetings, status updates, and joint problem-solving sessions are common, allowing the Quality Account Manager to advocate for the client's needs while ensuring compliance with company standards. This collaborative approach helps build strong client relationships and ensures continuous improvement.

What are the key skills and qualifications needed to thrive as a quality account manager, and why are they important?

To thrive as a Quality Account Manager, you need expertise in quality assurance practices, account management, and a solid understanding of industry regulations, often supported by a degree in a related field. Familiarity with quality management systems (such as ISO 9001), CRM software, and data analysis tools is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring client satisfaction, maintaining compliance, and driving continuous improvement in quality standards.

What is the difference between Quality Account Manager vs Quality Assurance Specialist?

AspectQuality Account ManagerQuality Assurance Specialist
Primary FocusManaging client accounts, ensuring quality standards meet client expectationsDeveloping and implementing quality assurance processes and testing
Work EnvironmentClient-facing, project management, cross-department collaborationLaboratory, production, or software testing environments
Required CredentialsRelevant certifications (e.g., ISO, Six Sigma), experience in quality managementQuality assurance certifications, technical skills, industry-specific knowledge

While both roles focus on quality, the Quality Account Manager primarily manages client relationships and ensures quality standards align with client needs, whereas the Quality Assurance Specialist concentrates on developing testing procedures and ensuring product or service quality through technical assessments.

What are popular job titles related to Quality Account Manager jobs in Virginia?

For Quality Account Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Quality Account Manager jobs in Virginia look for?

The top searched job categories for Quality Account Manager jobs in Virginia are:

What cities in Virginia are hiring for Quality Account Manager jobs?

Cities in Virginia with the most Quality Account Manager job openings:

Quality Account Manager jobs near you
Infographic showing various Quality Account Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Account Manager

ABM

Richmond, VA • On-site

$90K - $110K/yr

Full-time

Posted 4 days ago

ABM Industries rating

6.4

Company rating: 6.4 out of 10

Based on 418 frontline employees who took The Breakroom Quiz

164th of 260 rated facilities management

Job description

The Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building. 

Compensation: $90,000 - $110,000 per year salary (U.S. Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Schedule: Monday - Friday from 8:00AM - 5:00PM EST, will be on call for weekends and traveling 25% of the time to various locations across Virginia

Benefits: ABM offers a comprehensive benefits package.  For information about ABM's benefits, visit ABM Employee Benefits: Staff & Mgmt

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com
  • 5-10 years of Supervisor experience
  • 5-10 years of customer service experience
  • Working knowledge of janitorial equipment
  • Working knowledge of OSHA required processes
  • Intermediate level of Microsoft programs
  • Valid State Driver's License for businesstravel
  • A passion for serving others and helping others to succeed.
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
  • 0Excellent follow-up and an eye for detail.
  • Anticipates problems and proactively implements preventative action plans.
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary.
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
  • Excellent verbal and written business communication skills.
  • Excellent relational skills and experience dealing with union environment.
Project Management & Client Relations:
  • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
  • Provide customer with information regarding additional services available at ABM.
  • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
  • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
  • Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
  • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
  • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
  • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
  • Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
  • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
  • Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
  • Understand applicable union contracts and develop effective working relationship with local labor unions.
  • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

What ABM Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ABM logo

About ABM

Sourced by ZipRecruiter

Industry

Administrative assistance services and facilities support services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

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