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Qualifacts Jobs (NOW HIRING)

CARENATIONDC INC

Clinical Manager

Washington, DC · On-site

Experience using an electronic health record system such as InSync, Qualifacts, Credible, or similar platforms. * Knowledge of Medicaid documentation and billing compliance. * Ability to lead ...

CASES

Outpatient Supervisor, LCSW

Bronx, NY · On-site

$75K - $85K/yr

Previous use of an electronic health record, preferably Qualifacts, CareLogic * Strong organizational, leadership, professional, interpersonal, and communication skills * Spanish fluency strongly ...

CRi

Clinical Data & Applications Analyst II

Chantilly, VA · On-site

$65K - $70K/yr

Five or more years of experience working with a certified Electronic Health Record system, preferably a Netsmart or Qualifacts product. * Experience analyzing high-volume EHR or clinical data to ...

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How much do qualifacts jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for qualifacts in the United States is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Qualifacts?

A Qualifacts job typically refers to a position at Qualifacts, a company that provides electronic health record (EHR) and software solutions for behavioral health and human services organizations. Employees at Qualifacts work in various roles, including software development, customer support, project management, and sales. These roles focus on improving healthcare outcomes by delivering efficient and user-friendly technology solutions. If you're interested in a Qualifacts job, you may want to explore their career opportunities on their official website.

What are the typical day-to-day responsibilities at Qualifacts for technical support roles?

In a technical support role at Qualifacts, your daily responsibilities will include troubleshooting electronic health record (EHR) issues, assisting clients with software navigation, and documenting solutions in support systems. You'll work closely with healthcare professionals to resolve technical challenges while adhering to regulatory guidelines and company protocols. Collaboration with product developers and implementation teams is common to escalate and solve complex issues. This role offers exposure to both customer-facing and backend technical tasks, providing a well-rounded understanding of healthcare software support.

What are the key skills and qualifications needed to thrive in the Qualifacts position, and why are they important?

To thrive in a role at Qualifacts, you need a strong foundation in healthcare technology, electronic health record (EHR) systems, and client support, typically supported by relevant experience or a degree in information technology, health informatics, or a related field. Familiarity with EHR platforms, ticketing systems, and industry compliance standards like HIPAA is often required. Excellent communication, problem-solving, and customer service skills will help you excel when working with clients and internal teams. These competencies are crucial for delivering effective solutions, ensuring data security, and maintaining client satisfaction in a fast-paced healthcare technology environment.

What do Qualifacts do?

Qualifacts is a company that provides electronic health record (EHR) software and practice management solutions for behavioral health and human services organizations. Their products help streamline clinical documentation, billing, and compliance processes, supporting efficient patient care and operational workflows.
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Qualifacts jobs near you
Infographic showing various Qualifacts job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,647 per year, or $23.4 per hour.

Director of Clinical Application Services

Behavioral Health Network, Inc.

Worcester, MA • On-site

$124K - $154K/yr

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. We are seeking a Director of Clinical Application Services to modernize the clinical technology ecosystem supporting our clients, clinicians, programs, and care teams. Reporting to the VP of Information Systems & Technology/CTO, this leader will oversee the people, platforms, workflows, vendors, and governance that power BHN's clinical operations.
What We Offer:
  • Mission-Driven Technology Leadership - Modernize systems supporting behavioral health care statewide.
  • Enterprise-Wide Impact - Shape application strategy, governance, reliability, and user experience.
  • Clinical Transformation - Turn complex clinical workflows into practical, frictionless processes.
  • Responsible AI Leadership - Guide thoughtful adoption of AI-enabled documentation and automation.
  • People Leadership - Lead and develop a multidisciplinary team of approximately 5-10 staff.
  • Cross-Functional Partnership - Partner across clinical, operational, financial, technology, and compliance teams.
  • Comprehensive Benefits - PTO, 403(b), tuition reimbursement, health benefits, employee assistance programs, and more.
  • Certified Great Place to Work - Join an organization recognized for a positive and engaging employee experience.

What You Will Do:
  • Set the strategy, roadmap, governance, and daily performance expectations for BHN's clinical application portfolio, keeping systems reliable, secure, user-friendly, and aligned with care delivery.
  • Own the EHR ecosystem and related clinical platforms, including configuration standards, workflow optimization, documentation and referral tools, population health support, release and change control, training, adoption, reliability, and user experience.
  • Partner across clinical, operations, data, finance, IT, compliance, quality, security, privacy, legal, and revenue cycle to improve workflows, billing readiness, regulatory reporting, audit preparedness, and protection of patient information.
  • Coordinate with Revenue Cycle leadership to address payer requirements, claims readiness, authorization processes, and denial prevention within the application environment.
  • Direct the support and lifecycle of specialized clinical systems such as Methasoft/MethodOne, including MAT/MOUD workflows, hardware and peripheral coordination, procedures, and vendor performance.
  • Govern AI-enabled clinical tools-including ambient listening, documentation assistance, and summarization-with standards for privacy, consent, accuracy, bias, clinician oversight, retention, and HIPAA compliance.
  • Reduce system friction by strengthening training, adoption, support responsiveness, and workflow consistency across programs.
  • Manage vendor relationships, escalations, roadmaps, service accountability, and metrics for reliability, support quality, backlog, adoption, and compliance.
  • Lead and develop the team, remove barriers, foster accountability and continuous improvement, and brief executives on performance, risks, priorities, and investments.

Who You Are:
  • Bachelor's Degree in Information Systems, Health Informatics, Healthcare or Business Administration, or a related field-or equivalent education and experience; clinical licensure is not required.
  • Seven or more years of experience in healthcare applications, clinical systems, EHR or product operations, application services, or healthcare technology leadership.
  • Five or more years of people-leadership experience supervising technical, application, analyst, informatics, or operations staff.
  • Experience leading an EHR or major healthcare application in a complex setting, with strong knowledge of clinical workflows, HIPAA, and 42 CFR Part 2.
  • Excellent communication, negotiation, facilitation, executive-presentation, cross-functional partnership, change-leadership, and prioritization skills.
  • Behavioral health, human services, addiction treatment, or multi-site healthcare experience is strongly preferred, including Medicaid, Medicare, MassHealth, managed care, CBHC, outpatient, crisis, residential, or community workflows.
  • Experience with Qualifacts/CareLogic or another major EHR-and with Methasoft/MethodOne, MAT/MOUD workflows, medication-dispensing technology, or clinical devices-is preferred.
  • Experience with AI documentation, ambient listening, automation, summarization, referral management, client portals, consent, interoperability, reporting, or population health tools is preferred.
  • Experience with application governance, service metrics, roadmaps, release and change management, or digital transformation is preferred; a Master's Degree or relevant certification is a plus.

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another. If you're ready to make a meaningful difference as part of a mission-driven organization, we'd love to hear from you.
Salary Range: $124,800 - $154,752
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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