Volunteer Qualifacts Jobs (NOW HIRING)

We're Hiring: Crisis Triage Specialist

Location: Cookeville TN | Full Time Position

This position will be based in the CSU Unit.

Schedule: Wed-Sat 8a-6p

Are you passionate about making a difference in moments that matter most? Volunteer Behavioral Health is seeking a dedicated Crisis Triage Specialist to join our behavioral health team. This dynamic role blends crisis intervention, clinical assessment, and client support to provide compassionate, timely care to individuals navigating behavioral health emergencies.

Key Responsibilities Include:

• Conducting crisis assessments and de-escalation interventions
• Performing discharge planning with CSU and Detox clients
• Coordinating aftercare options and facility placement for clients
• Responding to walk-ins and dispatch referrals with comprehensive evaluations
• Coordinating referrals and managing long-term follow-up care
• Triaging 988 Lifeline and internal crisis line calls
• Facilitating client groups and specialized therapeutic activities
• Supporting clients with daily living, medication, and safety checks
• Maintaining accurate documentation in the Electronic Health Record system
• Collaborating with field staff, supervisors, and external providers
• Assisting with facility operations, front desk duties, and emergency planning

What You Bring

• Bachelor’s degree in Psychology, Sociology, Social Work, or related field
• 1+ year experience in crisis intervention, behavioral health, or residential care preferred
• Calm, confident demeanor in high-pressure situations
• Strong communication and documentation skills
• Proficiency with EHR systems (e.g., Qualifacts)
• Valid driver’s license and flexibility with rotating shifts

Why Join Us?

At Volunteer Behavioral Health, we believe in meeting people where they are; with empathy, expertise, and unwavering support. You’ll be part of a team that values collaboration, continuous learning, and the power of human connection in healing.