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Job Description:

Solutions Consultant, Customer Expansionis the product expert who works in direct partnership with the Account Manager throughout the customer life cycle to present solution-focused, technical, and functional product capabilities. This rolewill drive the system needs analysis process withCustomersand handle all product demonstrations, communicating directly with C suite and Director level contacts as well as front line subject matter experts within theCustomerorganization. Individuals in this role will also work cross-functionally with other internal departments to ensure alignment with product and organizationalobjectives, and toassistCustomers with material upgrade evaluations.

Responsibilities for theSolution Consultant - CustomerExpansion

Provide softwareor solutiondemonstrationsto existing customers(on-site and off-site).

Setup, configure, andmaintaindemonstration database(s).

Conductappropriate researchand analysisoncustomerneeds andstaterequirementstoappropriately tailor product conversations and demonstrations.

Consult with staff at all levels oftheorganization (C level, Directorleveland EndUser) to drive needs analysis and answerproduct-relatedquestions, technicalquestionsandprocessquestions.

Supportthe sales process through other marketing efforts (i.e., trade shows) as needed.

Develop and regularly update demonstration materials (internal, external, and client-specific).

Participate in customer user groups and product advisory boards as a technical expert and Product SME.

Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementationobjectivesare in current alignment with product evolution/customer needs.

Map customer requirements to new features or upgrades to helpidentifygaps and new capabilities that will need to be addressed in the demonstration and implementation stages.

Knowledge, Skills, and Abilities of theSolution Consultant- CustomerExpansion

Excellent customer serviceandcommunicationskills

Dynamic and professional presentation skills

Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues

Proficiencywith creating presentation curriculum and corresponding materials

Excellent interpersonal skills with ability to interact with diverse groups, handledifficult situations, andmaintainprofessional presence throughout

Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers.

Strong desireto learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same

Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieveobjectiveswith minimal supervision

Good organizational skills and detail orientation

Flexibility in thinking, planning, and execution of sales presentations

ProficiencyinOffice 365 orcomparableproductivitysoftware,as well asMicrosoft Project orequivalentproject management tools.

Ability to travelas neededincluding overnight

Experience with Salesforce or other CRM systems

Qualifications of theSolution Consultant - Customer Focused

Bachelor's Degree, preferably in a technical or behavioral health field. Equivalentadditionalyears' work experience may be considered in lieu of degree.

In lieu of systems consulting experience, 3+ years' combined experience in the following areas may be considered: highly technical healthcare softwaresales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.)

Behavioral healthcare industry experience (mental health, addictions, intellectual/developmental disabilities, social services)

Hands on experience with EHR or EMR systems

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.