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Qualifacts Jobs (NOW HIRING)

Trilogy Inc

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR. Responsibilities: * Interpret, analyze, diagnose ...

Trilogy Inc

Helpdesk Analyst

Skokie, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR. Responsibilities: * Interpret, analyze, diagnose ...

Trilogy

Helpdesk Analyst

Skokie, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR. Responsibilities: * Interpret, analyze, diagnose ...

PGIC

Licensed Alcohol and Drug Counselor (LADC)

Florence, SC · On-site

$17.50 - $23.50/hr

Record keeping on an Electronic Health Record system (Qualifacts/CareLogic). * Ensure that assigned program meets the policies, procedures, and licensing standards required by DHEC, CARF, and the ...

Revere Staffing Partners Corp.

Principal

Hamden, CT · On-site

Carelogic by Qualifacts * ADP WFM / ADP WFN * Connecticut Special Education Data System (CT SEDS) This is an excellent opportunity for an experienced educational leader passionate about supporting ...

CARENATIONDC INC

Clinical Manager

Washington, DC · On-site

Experience using an electronic health record system such as InSync, Qualifacts, Credible, or similar platforms. * Knowledge of Medicaid documentation and billing compliance. * Ability to lead ...

CASES

Outpatient Supervisor, LCSW

Bronx, NY · On-site

$75K - $85K/yr

Previous use of an electronic health record, preferably Qualifacts, CareLogic * Strong organizational, leadership, professional, interpersonal, and communication skills * Spanish fluency strongly ...

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How much do qualifacts jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for qualifacts in the United States is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Qualifacts position, and why are they important?

To thrive in a role at Qualifacts, you need a strong foundation in healthcare technology, electronic health record (EHR) systems, and client support, typically supported by relevant experience or a degree in information technology, health informatics, or a related field. Familiarity with EHR platforms, ticketing systems, and industry compliance standards like HIPAA is often required. Excellent communication, problem-solving, and customer service skills will help you excel when working with clients and internal teams. These competencies are crucial for delivering effective solutions, ensuring data security, and maintaining client satisfaction in a fast-paced healthcare technology environment.

What are the typical day-to-day responsibilities at Qualifacts for technical support roles?

In a technical support role at Qualifacts, your daily responsibilities will include troubleshooting electronic health record (EHR) issues, assisting clients with software navigation, and documenting solutions in support systems. You'll work closely with healthcare professionals to resolve technical challenges while adhering to regulatory guidelines and company protocols. Collaboration with product developers and implementation teams is common to escalate and solve complex issues. This role offers exposure to both customer-facing and backend technical tasks, providing a well-rounded understanding of healthcare software support.

What is a Qualifacts job?

A Qualifacts job typically refers to a position at Qualifacts, a company that provides electronic health record (EHR) and software solutions for behavioral health and human services organizations. Employees at Qualifacts work in various roles, including software development, customer support, project management, and sales. These roles focus on improving healthcare outcomes by delivering efficient and user-friendly technology solutions. If you're interested in a Qualifacts job, you may want to explore their career opportunities on their official website.

More about Qualifacts jobs
What cities are hiring for Qualifacts jobs? Cities with the most Qualifacts job openings:
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Qualifacts jobs near you
Infographic showing various Qualifacts job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 53% Physical, 5% Hybrid, and 42% Remote job distribution, with an average salary of $48,647 per year, or $23.4 per hour.
Helpdesk Analyst

Helpdesk Analyst

Trilogy Inc

Chicago, IL • On-site

$24.38 - $28.04/hr

Full-time

Posted 16 days ago

Job description

$24.38 - 28.04 /Hr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: Rogers Park (Chicago 60626) and Skokie, IL (60077)

The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR.

Responsibilities:

  • Interpret, analyze, diagnose, document, and resolve first and second level customer service issues related to supported hardware, application/operating systems software, and LANs/WANs
  • Perform local and remote phone and electronic support and incident response to users
  • Troubleshoot desktop applications and configurations; i.e. Windows, Microsoft Office, VPN connectivity, etc. Investigate recurring issues and provide solutions to address root problem.
  • Research support/technical issues through problem tracking system, websites, software manuals, etc. Implement solutions or escalate problems to appropriate parties. Monitor progress until issue is resolved.
  • Work closely with team on server, network management, and deployments. Update team on new support issues.
  • Provide training on software applications and new initiatives to users. Develop, write, and maintain end-user documentation.
  • Interact and collaborate with third-party vendors to manage the resolution of complex client issues.
  • Document calls/resolutions; and identify strategies to improve the call handling and resolution process.
  • Maintain network and PC preventive maintenance to ensure data integrity.
  • Contribute to special projects that will facilitate the growth of the department.
  • Perform other related duties and/or projects as assigned

Qualifications:

  • Minimum of 2 years IT troubleshooting/technical experience. Work experience is preferred, a combination of trainings/school and certifications can help supplement work experience.
  • Excellent oral, written, and interpersonal communication skills with a focus on customer service.
  • Solid understanding of Information Technology equipment; i.e. laptops, printers, wireless technology, network equipment, servers, and phone systems.
  • Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic.
  • Strong problem-solving and project management skills. Ability to take initiative.
  • Works well under pressure and demonstrates flexibility and sensitivity to changing priorities.
  • Reliable personal vehicle, valid driver’s license, and insurance required to travel between multiple Trilogy locations.

Benefits:

  • FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
  • PAID Maternity/Paternity leave
  • Medical Insurance (BCBS of IL)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term & Short-Term Disability
  • Pet Insurance
  • FSA (Health, Dependent Care, Transit)
  • Telemedicine
  • EAP
  • 403(b) Retirement Plan with Employer Match

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