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Px Jobs (NOW HIRING)

Biogen

NC · On-site

$188K - $259K/yr

As the Director of Patient Experience (PX) Design & Process Optimization, you will spearhead the strategy, design, and enhancement of the end-to-end patient experience within our Patient Services ...

HJ Russell and Company

Project Executive

Dallas, TX · On-site

The PX is responsible for the performance of the projects, including the planning, organizing, and administering of the project contract requirements as well as the performance and contract ...

Community Medical Centers

Patient Advocate

Fresno, CA · On-site

$17.50 - $22.75/hr

Is seen as a visible and enthusiastic champion in assisting Patient Experience (PX) leadership with the measures, education and coaching needed to build an excellent PX program. Provides support on ...

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PowerSchool Group LLC

Director, Talent Acquisition

Dallas, TX · On-site

$102K - $141K/yr

The PX team manages the organization's global workforce infrastructure; supports the overall employee experience; and attracts, develops, and retains talent. ResponsibilitiesDescription The Talent ...

Trimble

Sr. Manager, People eXperience

Princeton, NJ · On-site

$122K - $168K/yr

Serve as the PX lead for the Finance of the Future program, partnering with the Transformation Office to design and implement a new global operating model. Develop and execute comprehensive change ...

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$32.5K

$81.8K

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How much do px jobs pay per year?

As of Jul 2, 2026, the average yearly pay for px in the United States is $81,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Px, and why are they important?

I'm sorry, but 'Px' does not appear to be a recognized professional job title. Please provide a valid job title to receive accurate information about required skills and qualifications.

What are some common challenges faced by PX (People Experience) professionals and how can they be addressed?

PX professionals often encounter the challenge of balancing organizational goals with employee well-being, particularly during periods of change or growth. Navigating diverse employee needs while fostering an inclusive, positive workplace culture requires strong communication and adaptability. To address these challenges, successful PX teams prioritize regular feedback loops, cross-departmental collaboration, and continuous learning in HR best practices. Building strong relationships across teams and staying up-to-date with employee engagement strategies also help PX professionals proactively resolve issues and enhance the overall employee experience.

What is the difference between Px vs Pharmacist?

AspectPxPharmacist
Required CredentialsCertification as a pharmacy technician, often requiring a state license or registrationDoctor of Pharmacy (PharmD) degree, licensure required
Work EnvironmentPharmacy settings, hospitals, retail stores, clinicsCommunity pharmacies, hospitals, healthcare facilities
Employer & Industry UsagePharmacy chains, hospitals, healthcare providersPharmacy chains, hospitals, healthcare organizations
Common Search & ComparisonPeople often compare Px to Pharmacist to understand roles, credentials, and responsibilities

In summary, Px (pharmacy technician) and Pharmacist roles differ mainly in education, responsibilities, and licensing. Px assists pharmacists in dispensing medications and managing pharmacy operations, while Pharmacists have advanced training to provide patient care, medication counseling, and clinical services.

What are Px professionals and what do they do?

Px typically stands for People Experience, a field focused on improving the employee experience within an organization. Px professionals work to create positive, engaging, and productive workplaces by addressing employee needs, fostering a strong company culture, and implementing initiatives that promote satisfaction and well-being. Their responsibilities may include onboarding, employee engagement, feedback collection, and supporting diversity and inclusion efforts. They often collaborate with HR and leadership to ensure that employees feel valued and supported throughout their journey with the company.
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Px jobs near you
Director, Patient Experience Design & Optimization

Director, Patient Experience Design & Optimization

Biogen

NC • On-site

$188K - $259K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Biogen rating

9.3

Company rating: 9.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

2nd of 73 rated pharmaceutical

Job description

About This Role: As the Director of Patient Experience (PX) Design & Process Optimization, you will spearhead the strategy, design, and enhancement of the end-to-end patient experience within our Patient Services organization. You will play an integral role in defining how we measure PX effectiveness, identify opportunities for operational enhancement, and optimize content and messaging across various touchpoints. Your efforts will ensure experiences are consistent, empathetic, and aligned with industry best practices. Acting as a cross-functional leader and trusted partner, you will collaborate with Patient Services, Commercial, Compliance, Marketing, and Technology teams to drive alignment, change adoption, and measurable impact. Additionally, you will manage a small team of PX and process excellence professionals. This role is vital to delivering Patient Services excellence and differentiation, contributing significant value to patients, brands, and the enterprise.
What You'll Do:
  • Lead therapeutic area-specific PX touchpoint management and optimization, ensuring alignment with our overarching PX strategy.
  • Support and inform PX touchpoint mapping across patient journeys, including processes, handoffs, and customer interactions.
  • Partner with Data Science & Operations to assess the effectiveness of patient touchpoints using quantitative and qualitative insights.
  • Identify experience gaps and optimization opportunities; develop clear business cases for change grounded in data and patient impact.
  • Define and track impact metrics to measure the effectiveness of experience improvements over time.
  • Own the end-to-end acquisition experience strategy, focusing on process and patient experience optimization.
  • Establish and oversee program KPIs, ensuring execution and accountability.
  • Partner with Data Science to evaluate the effectiveness of adherence programs and identify opportunities for improvement.
  • Lead end-to-end process reviews to identify friction points across Patient Services.
  • Oversee development and optimization of talking points, scripts, templates, and educational content used in patient interactions.
  • Maintain a deep understanding of PX trends, regulatory shifts, and competitive approaches across the healthcare ecosystem.
  • Build, develop, and manage the PX Design & Governance team, fostering a patient-first culture and high employee engagement.

Who You Are: You are a visionary leader with a passion for transforming patient experiences. You possess a strategic mindset and thrive in cross-functional settings, where you can drive alignment and inspire change. Your analytical skills allow you to identify opportunities for improvement, while your empathetic approach ensures that patient interactions are meaningful and impactful. You are committed to fostering a culture of high performance and engagement within your team, placing the patient at the center of all initiatives.
Required Skills:
  • 10+ years of experience in patient experience design and process optimization.
  • Proven leadership experience managing cross-functional teams.
  • Strong analytical skills, with the ability to leverage data insights to drive decision-making.
  • Exceptional communication skills, both written and verbal.
  • Bachelor's degree in Healthcare Management, Business Administration, or a related field.

Preferred Skills:
  • Experience with automation, self-service, and AI-enabled insights in healthcare settings.
  • Knowledge of health literacy guidelines and cultural competency best practices.

Job Level: Management
Additional Information
The base compensation range for this role is: $188,000.00-$259,000.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being; including, but not limited to:
  • Medical, Dental, Vision, & Life insurances
  • Fitness & Wellness programs including a fitness reimbursement
  • Short- and Long-Term Disability insurance
  • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
  • Up to 12 company paid holidays + 3 paid days off for Personal Significance
  • 80 hours of sick time per calendar year
  • Paid Maternity and Parental Leave benefit
  • 401(k) program participation with company matched contributions
  • Employee stock purchase plan
  • Tuition reimbursement of up to $10,000 per calendar year
  • Employee Resource Groups participation

Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

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About Biogen

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At Biogen, our mission is clear - we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Together, our employees create, commercialize, and manufacture transformative therapies for our patient population.

Industry

Scientific research and development services

Company size

5,001 - 10,000 Employees

Headquarters location

Cambridge, MA, US

Year founded

1978

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