ZipRecruiter

Log In

1

Provider Relations Representative Jobs in Virginia

GDIT

Provider Relations Representative

Falls Church, VA · On-site

$46K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No The Provider Network Representative is the frontline liaison between the World Trade Center Health Program (WTCHP) and participating healthcare delivery organizations. The role is responsible for ...

New

Augusta Health

Provider Relations Specialist

Fishersville, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role represents Augusta Health, its hospital, and its clinics by fostering collaborative ... in provider relations, healthcare, business development, physician liaison, or a related role ...

GDIT

Provider Relations Supervisor

Falls Church, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Relations function supporting the World Trade Center Health Program (WTCHP ... This role leads a team of Provider Network Representatives to onboard and engage providers, deliver ...

New

Sentara

Guest Relations Rep

Norfolk, VA

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for providing a welcoming and genuine environment and address concerns to ensure a ... Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist . Benefits: Caring ...

Sentara

Guest Relations Rep

Norfolk, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for providing a welcoming and genuine environment and address concerns to ensure a ... Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist . Benefits: Caring ...

Sentara Healthcare

Guest Relations Rep

Norfolk, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for providing a welcoming and genuine environment and address concerns to ensure a ... Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist Benefits: Caring ...

Sentara

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

Sentara

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

Sentara

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Part-Time, ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

Sentara Healthcare

Guest Relations Representative

Hampton, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Rotating Weekends Overview The Guest Relations Representative is a liaison between patients ... Responsible for providing a welcoming and genuine environment and address concerns to ensure a ...

Sentara Healthcare

Guest Relations Representative

Hampton, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Rotating Weekends Overview The Guest Relations Representative is a liaison between patients ... Responsible for providing a welcoming and genuine environment and address concerns to ensure a ...

Sentara

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Part-Time, ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

Sentara

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Part-Time, ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

next page

Showing results 1-20

All JobsProvider Relations Representative JobsProvider Relations Representative Jobs in Virginia

Provider Relations Representative information

See Virginia salary details

$13

$27

$41

How much do provider relations representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for provider relations representative in Virginia is $27.65, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $31.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a provider relations representative, and why are they important?

To thrive as a Provider Relations Representative, you need a solid understanding of healthcare policies, contract negotiation, and customer service, often supported by a bachelor’s degree in healthcare administration or a related field. Familiarity with claims processing systems, CRM software, and provider databases is typically required. Strong interpersonal, problem-solving, and conflict resolution skills help you build effective relationships with healthcare providers. These skills and qualities are essential for ensuring provider satisfaction, resolving issues efficiently, and maintaining strong network partnerships.

What is a provider relations representative?

Provider Relations Representatives are professionals who serve as the main point of contact between healthcare providers, such as doctors or clinics, and health insurance companies or managed care organizations. They handle inquiries, resolve issues, and ensure that providers understand and comply with policies, procedures, and contractual obligations. Their role is crucial in maintaining positive relationships, addressing concerns, and facilitating smooth communication to improve patient care and provider satisfaction.

What does a provider relations representative do?

A provider relations representative works for a health care agency and is the primary liaison between their company and health care providers, such as medical doctors and dentists. As a provider relations representative, your specific job duties vary, depending on your employer. But your responsibilities may include answering questions from doctor’s offices about benefit verification, entering claims data for processing, and maintaining a good relationship with providers. To become a provider relations representative, you need a high school diploma or equivalent, though many employers prefer candidates with an associate or bachelor’s degree in a health care related field and industry experience.

What is the difference between Provider Relations Representative vs Customer Service Representative?

AspectProvider Relations RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentHealthcare offices, insurance companiesCall centers, retail, service industries
Employer & IndustryHealth insurance, healthcare providersVarious industries including retail, telecom
Search & Comparison IntentUnderstanding roles in healthcare insuranceCustomer support roles across industries

The Provider Relations Representative focuses on managing relationships with healthcare providers and ensuring compliance with insurance policies, often working within healthcare or insurance companies. In contrast, a Customer Service Representative handles general customer inquiries, support, and issue resolution across various industries. While both roles require strong communication skills, the Provider Relations Representative specializes in healthcare provider interactions, making it a more industry-specific position.

What are some common challenges provider relations representatives face when working with healthcare providers, and how can they be addressed?

Provider Relations Representatives often encounter challenges such as resolving complex contract issues, addressing provider concerns about claims processing, and navigating changing healthcare regulations. Building strong communication skills and maintaining up-to-date knowledge of company policies can help address these challenges effectively. Proactively engaging with providers, listening to their feedback, and collaborating with internal departments are key strategies for fostering positive relationships and ensuring provider satisfaction.
More about Provider Relations Representative jobs
What are the most commonly searched types of Provider Relations Representative jobs in Virginia? The most popular types of Provider Relations Representative jobs in Virginia are:
What are popular job titles related to Provider Relations Representative jobs in Virginia? For Provider Relations Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Provider Relations Representative jobs in Virginia look for? The top searched job categories for Provider Relations Representative jobs in Virginia are:
What cities in Virginia are hiring for Provider Relations Representative jobs? Cities in Virginia with the most Provider Relations Representative job openings:
What are popular job titles related to Provider Relations Representative jobs in VA? For Provider Relations Representative jobs in VA, the most frequently searched job titles are:
Provider Relations Representative jobs near you
Infographic showing various Provider Relations Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,514 per year, or $27.7 per hour.

Provider Relations Representative

General Dynamics Information Technology

Falls Church, VA • On-site, Remote

$46K - $55K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

86th of 223 rated it services

Job description

Share
REQ#: RQ226006Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for Americas health agency missions and enhance lives for hundreds of millions every day.

Job Description

The Provider Network Representative is the frontline liaison between the World Trade Center Health Program (WTCHP) and participating healthcare delivery organizations.

The role is responsible for provider onboarding, education, issue resolution, relationship management, provider engagement and satisfaction, and coordination of operational support activities. The Representative partners with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to deliver consistent, highquality provider experience and ensure operational excellence.

Key Outcomes & Success Metrics

  • Provider satisfaction & FCR: Achieve targeted satisfaction scores and firstcontact resolution rates; reduce escalations and repeat issues.
  • Onboarding timeliness: Meet/exceed SLAs for onboarding and participation activation; shorten cycle times and eliminate avoidable delays.
  • Issue resolution performance: Decrease average issue aging and backlog across claims, credentialing, enrollment, provider data, contracts, and portal support.
  • Portal adoption & engagement: Increase portal registration, use of selfservice features, EFT enrollment, and training attendance.
  • Communication effectiveness: Improve responsiveness and clarity of provider communications, job aids, and training materials.
  • Quality & compliance: Maintain auditready documentation; sustain SLA compliance and quality scores.

Essential Duties & Responsibilities

Relationship Management & Account Ownership

  • Serve as the primary point of contact for assigned providers; conduct regular touchpoints and executivelevel checkins/QBRs as needed.
  • Track provider sentiment and satisfaction; identify themes and drive action plans with the Provider Network Supervisor.
  • Document all interactions, decisions, and followups in CRM/case management tools with clear, accurate notes.

Onboarding & Orientation

  • Coordinate endtoend onboarding: welcome materials, portal registration, EFT setup, credentialing handoffs, and directory validation.
  • Standardize checklists, timelines, and handoffs with Credentialing, Provider Data, and Contracting to ensure accurate participation activation.
  • Monitor onboarding milestones and proactively remove blockers; communicate status and next steps to providers.

Education, Training & Communications

  • Deliver provider training (webinars, welcome packets, job aids) on program policies, billing requirements, and operational procedures.
  • Tailor content to provider segments and roles; measure adoption and comprehension via attendance, feedback, and followup assessments.
  • Maintain a current library of FAQs, guides, and reference materials aligned to process changes.

Issue Intake, Escalation & Resolution

  • Resolve escalated provider issues related to claims, credentialing, EFT, enrollment, and portal access; triage and route effectively.
  • Follow defined escalation pathways; communicate resolution status, root cause, and prevention actions to providers and internal teams.
  • Perform rootcause analysis for recurring issues and propose corrective actions; track remediation to closure.

Portal, EFT & SelfService Enablement

  • Promote portal features and selfservice workflows; assist with registration, user management, navigation, and troubleshooting.
  • Increase EFT adoption and ensure accurate banking/EFT data in coordination with Provider Data and Claims; support verification and updates.

CrossFunctional Collaboration

  • Partner with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to resolve issues and improve processes.
  • Represent provider needs in workgroups; drive action items to completion and report measurable outcomes.

Reporting, Analytics & Continuous Improvement

  • Maintain dashboards/logs for satisfaction, firstcontact resolution, onboarding timeliness, case aging, portal adoption, and SLA compliance.
  • Analyze trends to prioritize outreach, training topics, and process enhancements; share insights in huddles and business reviews.
  • Contribute to continuous improvement initiatives (templates, scripts, automation) to reduce cycle time and error rates.

Compliance, Policy & Documentation Standards

  • Ensure adherence to organizational policies and applicable regulations; maintain auditready documentation and records.
  • Safeguard provider information (privacy/security); support audits and corrective action plans.

#GDITWTCJOBS

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $46,301 - $55,775. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply