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Senior Provider Relations Representative Jobs in Virginia

GDIT

Provider Relations Representative

Falls Church, VA

$46K - $55K/yr

No The Provider Network Representative is the frontline liaison between the World Trade Center Health Program (WTCHP) and participating healthcare delivery organizations. The role is responsible for ...

New

GDIT

Provider Relations Supervisor

Falls Church, VA · On-site

... Relations function supporting the World Trade Center Health Program (WTCHP ... This role leads a team of Provider Network Representatives to onboard and engage providers, deliver ...

New

Sentara

Guest Relations Rep

Norfolk, VA · On-site

$10K/mo

Responsible for providing a welcoming and genuine environment and address concerns to ensure a ... Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist . Benefits: Caring ...

Sentara

Guest Relations Rep

Norfolk, VA · On-site

Responsible for providing a welcoming and genuine environment and address concerns to ensure a ... Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist . Benefits: Caring ...

Sentara Healthcare

Guest Relations Rep

Norfolk, VA · On-site

Responsible for providing a welcoming and genuine environment and address concerns to ensure a ... Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist Benefits: Caring ...

Sentara

$10K/mo

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

Sentara

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

Sentara

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Part-Time, ... Gives personal attention, takes personal responsibility and uses teamwork when providing guest ...

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Senior Provider Relations Representative information

See Virginia salary details

$44.6K

$102K

$120.5K

How much do senior provider relations representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior provider relations representative in Virginia is $101,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a senior provider relations representative?

A Senior Provider Relations Representative serves as a liaison between healthcare providers and an insurance company or healthcare organization. They manage provider networks, address concerns, ensure contract compliance, and support providers with policy updates and operational processes. This role often involves analyzing provider performance, resolving escalated issues, and improving relationships to enhance service delivery. Strong communication, negotiation, and problem-solving skills are essential for success in this role.

What are the primary responsibilities of a senior provider relations representative?

Senior Provider Relations Representatives focus on maintaining and expanding relationships with healthcare providers, addressing inquiries regarding contracts, claims, and credentialing. On a typical day, they may negotiate new provider agreements, resolve escalated issues, conduct site visits, and provide education on network policies and processes. They also collaborate frequently with internal teams such as network development, claims processing, and quality assurance to ensure the provider experience is seamless. This role often requires proactive outreach to providers and responding to fast-paced, complex challenges unique to the healthcare industry.

What are the key skills and qualifications needed to thrive as a senior provider relations representative?

A Senior Provider Relations Representative typically requires a background in healthcare administration or related fields, with experience in provider network management and contract negotiations. Familiarity with healthcare claims platforms, customer relationship management (CRM) systems, and knowledge of regulations such as HIPAA are important. Strong interpersonal, problem-solving, and organizational skills enable effective communication and issue resolution with healthcare providers. These competencies ensure successful relationship building, compliance, and a smooth provider experience within the healthcare network.

How much does a senior provider relations representative make?

The average salary for a senior provider relations representative typically ranges from $60,000 to $85,000 annually, depending on experience, location, and employer. In Florida, salaries tend to be within this range, with some variation based on the size of the organization and specific responsibilities.
What are popular job titles related to Senior Provider Relations Representative jobs in Virginia? For Senior Provider Relations Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Provider Relations Representative jobs in Virginia look for? The top searched job categories for Senior Provider Relations Representative jobs in Virginia are:
What cities in Virginia are hiring for Senior Provider Relations Representative jobs? Cities in Virginia with the most Senior Provider Relations Representative job openings:
Senior Provider Relations Representative jobs near you
Infographic showing various Senior Provider Relations Representative job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $101,951 per year, or $49 per hour.

Provider Relations Representative

General Dynamics Information Technology

Falls Church, VA • On-site, Remote

$46K - $55K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 223 rated it services

Job description

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REQ#: RQ226006Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for Americas health agency missions and enhance lives for hundreds of millions every day.

Job Description

The Provider Network Representative is the frontline liaison between the World Trade Center Health Program (WTCHP) and participating healthcare delivery organizations.

The role is responsible for provider onboarding, education, issue resolution, relationship management, provider engagement and satisfaction, and coordination of operational support activities. The Representative partners with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to deliver consistent, highquality provider experience and ensure operational excellence.

Key Outcomes & Success Metrics

  • Provider satisfaction & FCR: Achieve targeted satisfaction scores and firstcontact resolution rates; reduce escalations and repeat issues.
  • Onboarding timeliness: Meet/exceed SLAs for onboarding and participation activation; shorten cycle times and eliminate avoidable delays.
  • Issue resolution performance: Decrease average issue aging and backlog across claims, credentialing, enrollment, provider data, contracts, and portal support.
  • Portal adoption & engagement: Increase portal registration, use of selfservice features, EFT enrollment, and training attendance.
  • Communication effectiveness: Improve responsiveness and clarity of provider communications, job aids, and training materials.
  • Quality & compliance: Maintain auditready documentation; sustain SLA compliance and quality scores.

Essential Duties & Responsibilities

Relationship Management & Account Ownership

  • Serve as the primary point of contact for assigned providers; conduct regular touchpoints and executivelevel checkins/QBRs as needed.
  • Track provider sentiment and satisfaction; identify themes and drive action plans with the Provider Network Supervisor.
  • Document all interactions, decisions, and followups in CRM/case management tools with clear, accurate notes.

Onboarding & Orientation

  • Coordinate endtoend onboarding: welcome materials, portal registration, EFT setup, credentialing handoffs, and directory validation.
  • Standardize checklists, timelines, and handoffs with Credentialing, Provider Data, and Contracting to ensure accurate participation activation.
  • Monitor onboarding milestones and proactively remove blockers; communicate status and next steps to providers.

Education, Training & Communications

  • Deliver provider training (webinars, welcome packets, job aids) on program policies, billing requirements, and operational procedures.
  • Tailor content to provider segments and roles; measure adoption and comprehension via attendance, feedback, and followup assessments.
  • Maintain a current library of FAQs, guides, and reference materials aligned to process changes.

Issue Intake, Escalation & Resolution

  • Resolve escalated provider issues related to claims, credentialing, EFT, enrollment, and portal access; triage and route effectively.
  • Follow defined escalation pathways; communicate resolution status, root cause, and prevention actions to providers and internal teams.
  • Perform rootcause analysis for recurring issues and propose corrective actions; track remediation to closure.

Portal, EFT & SelfService Enablement

  • Promote portal features and selfservice workflows; assist with registration, user management, navigation, and troubleshooting.
  • Increase EFT adoption and ensure accurate banking/EFT data in coordination with Provider Data and Claims; support verification and updates.

CrossFunctional Collaboration

  • Partner with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to resolve issues and improve processes.
  • Represent provider needs in workgroups; drive action items to completion and report measurable outcomes.

Reporting, Analytics & Continuous Improvement

  • Maintain dashboards/logs for satisfaction, firstcontact resolution, onboarding timeliness, case aging, portal adoption, and SLA compliance.
  • Analyze trends to prioritize outreach, training topics, and process enhancements; share insights in huddles and business reviews.
  • Contribute to continuous improvement initiatives (templates, scripts, automation) to reduce cycle time and error rates.

Compliance, Policy & Documentation Standards

  • Ensure adherence to organizational policies and applicable regulations; maintain auditready documentation and records.
  • Safeguard provider information (privacy/security); support audits and corrective action plans.

#GDITWTCJOBS

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $46,301 - $55,775. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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