Manager Board Relations Jobs in Virginia (NOW HIRING)

 POSITION OVERVIEW

As Goodman Management Group continues to grow throughout Virginia and North Carolina, the Director of Onsite Management will provide leadership, oversight, and accountability for GMG's portfolio of onsite-managed communities. 

The Director of Onsite Management is a high-level leadership role responsible for the operational success, financial health, and client satisfaction across all onsite management contracts. This role serves as the primary bridge between executive leadership, on-site community managers, and the various Board of Directors.   The Director will be expected to actively lead GMG's onsite management team, develop managers, solve problems, strengthen client relationships, identify operational deficiencies, and ensure that GMG remains ahead of the needs of its communities. 

As GMG continues to add larger and more complex communities to its portfolio, this position will play an important role in developing the systems, people, and leadership structure necessary to successfully scale the company's onsite management division. 

PRIMARY RESPONSIBILITIES

Team Leadership

• Provide direct leadership and operational oversight to all GMG onsite community managers.
  
• Establish clear expectations for performance, communication, professionalism, accountability, and client service.
  
• Conduct regular one-on-one meetings with onsite managers to review community operations, priorities, challenges, staffing, and client relationships.
  
• Coach and mentor onsite managers in leadership, Board relations, employee management, conflict resolution, communication, and decision-making.
  
• Hold onsite managers accountable for their responsibilities and the requirements of their individual management agreements.
  
• Identify
  performance deficiencies and work with executive leadership and Human Resources to implement appropriate corrective action when necessary. 
• Develop future leaders within GMG's onsite management division and
  assist with succession planning as the company grows. 

Operations Oversight

• Maintain executive-level awareness of the operations, priorities, challenges, and major projects occurring within each onsite-managed community.
  
• Ensure onsite communities are
  operating in accordance with their management agreements and established GMG standards. 
• Review community calendars, Board meeting schedules, annual meetings, budget cycles, major vendor contracts, capital projects, and other significant operational deadlines.
  
• Ensure managers are proactively planning for
  community needs, provide  assistance with complex operational issues, and escalate significant matters to executive leadership when 
   
• Develop consistent operating procedures and best practices across GMG's onsite portfolio while recognizing that each community has unique needs.
  

Client Relations

• Develop strong working relationships and serve as a leadership resource for Board of Directors, developers, and other key client representatives.
  
• Participate in Board meetings when
  appropriate, particularly when addressing significant operational matters, manager performance, major transitions, or client concerns. 
• Assist onsite managers with difficult Board relationships and high-level client issues.
  
• Regularly evaluate client satisfaction and
  identify potential concerns before they become larger problems. 
• Support contract renewals and the long-term retention of onsite-managed communities.
  

Staffing & Team Development

• Evaluate staffing levels and organizational structures within each onsite community.
  
• Work with GMG leadership and Human Resources to recruit, interview, select, and onboard onsite management personnel.
  
• Participate in compensation and staffing recommendations for onsite teams.
  
• Assist
  with onboarding and training new onsite managers. 
• Develop standardized training and professional development expectations for onsite management personnel.
  
• Ensure onsite employees understand GMG's culture, expectations, systems, and service standards.
  
• Evaluate when
  additional administrative, lifestyle, maintenance, or management resources may be necessary within a community. 

New Community Transitions

• Lead or
  assist with the transition and onboarding of new onsite-managed communities. 
• Develop
  appropriate staffing structures for new onsite accounts. 
• Participate in the hiring and placement of onsite personnel prior to
  management 
   
• Coordinate with GMG's accounting, operations, maintenance, technology, and executive teams during transitions.
  
• Ensure new onsite teams understand contractual requirements, community expectations, operational priorities, and GMG standards.
  
• Provide increased oversight during the
  initial months of new management relationships. 

Financial & Contract Oversight

• Maintain a working understanding of the financial condition and annual budget process for each onsite-managed community.
  
• Ensure onsite managers are appropriately managing community budgets, contracts, expenditures, and financial responsibilities.
  
• Review management agreements to ensure GMG is fulfilling its contractual responsibilities while also
  identifying services or responsibilities outside the existing scope of work. 
• Identify
  situations where community staffing requirements or service demands have materially changed and recommend appropriate changes to GMG's management structure or fees. 
• Work with executive leadership to ensure onsite management contracts
  remain operationally and financially sustainable. 

Operational Excellence

• Develop consistent standards and best practices for onsite management throughout GMG.
  
• Identify
  inefficiencies and recommend improvements to systems, processes, staffing, and technology. 
• Ensure onsite teams appropriately
  utilize GMG's systems and established procedures. 
• Coordinate with other GMG departments to ensure onsite communities receive
  appropriate support. 
• Maintain an environment of accountability while allowing managers the autonomy necessary to lead their communities effectively.
  

LEADERSHIP EXPECTATIONS

The Director of Onsite Management will be given meaningful authority to manage the onsite division and make decisions regarding day-to-day operations. With that authority comes accountability. 

The Director must embody these five core leadership pillars to successfully guide teams and manage client relationships:

• Strategic Mentorship: Guide onsite managers through complex community issues, fostering independent decision making.
• Accountability Culture: Set clear performance expectation for onsite managers and hold teams answerable for deadlines.
• Proactive Communication: Bridge gaps transparently between executive leadership, onsite personnel, and association boards.
• Conflict Resolution: Intervene calmly and decisively to de-escalate high-stakes disputes between boards, residents, vendors, or employees.
• Change Leadership: Drive the adoption of new management technologies, workflows, and company-wide standard procedures.

BENEFITS

As a full-time employee of Goodman Management Group, the Director of Onsite Management will be eligible for GMG's employee benefit package, including: 

• Medical insurance
  
• Dental insurance
  
• Vision insurance
  
• Life insurance
  
• Short-term and Long-term disability insurance
  
• Eligibility for GMG's
  Profit Sharing Plan after one year of employment 
• Paid time off
  in accordance with GMG's current policies 
• Company-paid or reimbursed approved business expenses
  
• Company-provided technology and equipment necessary to perform the position
  

All benefits are subject to applicable waiting periods, eligibility requirements, company policies, employee handbook provisions, and governing plan documents. Goodman Management Group reserves the right to modify its benefit offerings. 

WORK ENVIRONMENT & TRAVEL

The Director of Onsite Management will not be expected to work from a traditional corporate office every day. The position will require a combination of: 

• Working remotely when operationally appropriate
  
• Working from GMG office or coworking locations
  
• Visiting onsite-managed communities
  
• Attending Board meetings
  
• Meeting with onsite managers and community staff
  
• Participating in GMG leadership and executive meetings
  

Because this position oversees GMG's onsite portfolio, regular travel to communities throughout GMG's operating markets should be expected. The Director will be expected to manage their schedule independently based upon the needs of the company, onsite managers, and GMG's clients.