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Provider Relations Representative Jobs in Oregon

JBC Limited LLC

Customer Relations Rep

Portland, OR · On-site

$20 - $23/hr

Customer Relations Representative Department: Customer Relations Reports To: Customer Relations ... Approve POs given to outside service providers to complete a service call. * Perform other duties ...

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$14

$29

$43

How much do provider relations representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for provider relations representative in Oregon is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $33.32 per hour, depending on experience, location, and employer.

What is a provider relations representative?

Provider Relations Representatives are professionals who serve as the main point of contact between healthcare providers, such as doctors or clinics, and health insurance companies or managed care organizations. They handle inquiries, resolve issues, and ensure that providers understand and comply with policies, procedures, and contractual obligations. Their role is crucial in maintaining positive relationships, addressing concerns, and facilitating smooth communication to improve patient care and provider satisfaction.

What does a provider relations representative do?

A provider relations representative works for a health care agency and is the primary liaison between their company and health care providers, such as medical doctors and dentists. As a provider relations representative, your specific job duties vary, depending on your employer. But your responsibilities may include answering questions from doctor’s offices about benefit verification, entering claims data for processing, and maintaining a good relationship with providers. To become a provider relations representative, you need a high school diploma or equivalent, though many employers prefer candidates with an associate or bachelor’s degree in a health care related field and industry experience.

What are the key skills and qualifications needed to thrive as a provider relations representative, and why are they important?

To thrive as a Provider Relations Representative, you need a solid understanding of healthcare policies, contract negotiation, and customer service, often supported by a bachelor’s degree in healthcare administration or a related field. Familiarity with claims processing systems, CRM software, and provider databases is typically required. Strong interpersonal, problem-solving, and conflict resolution skills help you build effective relationships with healthcare providers. These skills and qualities are essential for ensuring provider satisfaction, resolving issues efficiently, and maintaining strong network partnerships.

What are some common challenges provider relations representatives face when working with healthcare providers, and how can they be addressed?

Provider Relations Representatives often encounter challenges such as resolving complex contract issues, addressing provider concerns about claims processing, and navigating changing healthcare regulations. Building strong communication skills and maintaining up-to-date knowledge of company policies can help address these challenges effectively. Proactively engaging with providers, listening to their feedback, and collaborating with internal departments are key strategies for fostering positive relationships and ensuring provider satisfaction.

What is the difference between Provider Relations Representative vs Customer Service Representative?

AspectProvider Relations RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentHealthcare offices, insurance companiesCall centers, retail, service industries
Employer & IndustryHealth insurance, healthcare providersVarious industries including retail, telecom
Search & Comparison IntentUnderstanding roles in healthcare insuranceCustomer support roles across industries

The Provider Relations Representative focuses on managing relationships with healthcare providers and ensuring compliance with insurance policies, often working within healthcare or insurance companies. In contrast, a Customer Service Representative handles general customer inquiries, support, and issue resolution across various industries. While both roles require strong communication skills, the Provider Relations Representative specializes in healthcare provider interactions, making it a more industry-specific position.

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Provider Relations Representative jobs near you
Infographic showing various Provider Relations Representative job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $61,334 per year, or $29.5 per hour.

Customer Relations Rep

JBC Limited LLC

Portland, OR • On-site

$20 - $23/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Answer incoming calls and respond to customer emails regarding product issues.

  • Coordinate with delivery, service, and parts departments to communicate updates and schedule service as needed.

  • Process paperwork, enter transactions into the computer system, and handle documentation related to customer service and product exchanges.

Job description


Job Title: Customer Relations Representative Department: Customer Relations

Reports To: Customer Relations Supervisor FLSA:  Non-Exempt 

Position #: 002640 Shift: Varied shifts

 

Job Summary:

Customer Relations will be the single point of contact if customers should have any issues with product purchased from the Company. Process paperwork and enter transactions into computer system to document customer service. Become familiar and proficient at the following tasks in order to fill in as needed in Sales Support during low call volume times and as otherwise deemed necessary. Perform additional tasks as requested.


Essential Functions:

  1. Answer incoming calls and return calls to customers regarding various issues. All calls must be returned by end of shift.
  2. Answer incoming emails and respond confirming receipt to all customers regarding various issues. All emails must be returned by end of shift.
  3. Coordinate with delivery and service/parts department on customer behalf and communicate updates to the customer.
  4. Ensure cosmetic parts are ordered (via the Service Department) from manufacturers for damaged units in customers’ homes.
  5. Contact manufacturers and outside warranty companies to secure reimbursement for damaged and/or non-returnable products.
  6. Negotiate with customers and manufacturers to resolve any outstanding customer issues.
  7. Schedule service (via the Service Department) as needed to address customer product issues and evaluate any previous service to determine if an exchange of product is warranted.
  8. Key new sales and credit memos, complete Debit Memos or other paperwork (e.g., Short Forms), and schedule installation, as needed, for product exchanges.
  9. Issue Purchase Orders (PO) for Standard’s Extended Service Plan (ESP) service performed by outside service providers.
  10. Approve POs given to outside service providers to complete a service call.
  11. Perform other duties as assigned by the Customer Relations Supervisor or Store 01 Manager. 

 

Minimum Qualifications:

  1. At least one (1) year of dealing with escalated customer service issues.
  2. Must be organized and detail-oriented.
  3. Must have and maintain a positive attitude when working under stress with customers and co-workers.
  4. Must be able to work under pressure with time sensitive issues.
  5. Must have the ability to ascertain and address specific needs of customers.
  6. Ability to work positively in a team environment.
  7. Fluency in English (Written and verbal).
  8. Computer knowledge and skills. 

 

Preferred Qualifications: 

  1. Customer Service certification from a business or accredited college.
  2. Two years or more of on the job Customer Relations experience dealing customer/vendor relations at an escalated level.
  3. Proficient with Escalate Retail software.
  4. Intermediate knowledge of Excel.
  5. Proficient 10-key skills.
  6. Fluency in Spanish, Eastern European or Asian languages.

 

Physical Demands:

  1. Incumbent will sit for long periods of time (e.g., 3 or more hours at a time).
  2. Incumbent will type and talk on the phone for long periods of time (e.g., 2 or more hours at a time), and will interact with angry customers.


Commissions on Warranty Sales:

Extended warranty commission code “W” will be paid at 15% of the retail selling price. Must be sold at or above minimum selling price. 

 

Additional Notes:

The intent of this job description is to provide a representation of the duties and responsibilities performed for the position. The company has, to the best of its ability, captured all the duties of the position. However, the person(s) holding the position may be required to perform other job-related tasks other than those specifically presented in this description.



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