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Program Launch Manager Jobs in Indiana (NOW HIRING)

Allegion

Senior Program Manager

Carmel, IN · On-site

$115K - $116K/yr

Senior Program Manager - New Product Development-Carmel, IN (Hybrid) Qualified candidates must be ... He/she will lead multi-location, cross-functional teams to launch new products using a structured ...

Allegion

Senior Program Manager

Carmel, IN

$115K - $116K/yr

Senior Program Manager - New Product Development-Carmel, IN (Hybrid) Qualified candidates must be ... He/she will lead multi-location, cross-functional teams to launch new products using a structured ...

Slate Auto

Technical Program Manager - Body

Warsaw, IN · On-site

$124K - $161K/yr

The Technical Program Manager, Body will be leading strategic and operational initiatives across ... This role ensures the effective and timely launch of the general assembly line and integration with ...

Recar

Technical Program Manager - GA

Warsaw, IN · On-site

$124K - $161K/yr

WHO WE ARE LOOKING FOR The Technical Program Manager, General Assembly will be leading strategic ... This role ensures the effective and timely launch of the general assembly line and integration with ...

Multimatic

SR Quality Engineer

Butler, IN · On-site

$90K - $122K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES Quality Planning & Program Launch * Lead APQP activities in ... Manage customer scorecards and performance metrics * Ensure timely response to SPPS/PRRs (Problem ...

Recar

Technical Program Manager - Body

Warsaw, IN · On-site

$124K - $161K/yr

The Technical Program Manager, Body will be leading strategic and operational initiatives across ... This role ensures the effective and timely launch of the general assembly line and integration with ...

Slate Auto

Technical Program Manager - GA

Warsaw, IN · On-site

$124K - $161K/yr

WHO WE ARE LOOKING FOR The Technical Program Manager, General Assembly will be leading strategic ... This role ensures the effective and timely launch of the general assembly line and integration with ...

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All JobsProgram Launch JobsProgram Launch Manager JobsProgram Launch Manager Jobs in Indiana

Program Launch Manager information

What is the difference between Program Launch Manager vs Project Coordinator?

AspectProgram Launch ManagerProject Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP are commonUsually requires a bachelor's degree; certifications are less common
Work EnvironmentWorks in corporate or industry settings, managing multiple projects and cross-functional teamsSupports project teams, handling administrative tasks within specific projects
ResponsibilitiesOversees the launch of new programs, coordinating resources, timelines, and stakeholdersAssists in project planning, tracking progress, and communication

The Program Launch Manager focuses on launching entire programs, managing multiple projects and strategic initiatives, while the Project Coordinator supports individual projects with administrative and coordination tasks. Both roles require strong organizational skills, but the Program Launch Manager has broader responsibilities related to program success and stakeholder management.

What are popular job titles related to Program Launch Manager jobs in Indiana? For Program Launch Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Program Launch Manager jobs in Indiana look for? The top searched job categories for Program Launch Manager jobs in Indiana are:
What cities in Indiana are hiring for Program Launch Manager jobs? Cities in Indiana with the most Program Launch Manager job openings:
Program Launch Manager jobs near you
Infographic showing various Program Launch Manager job openings in Indiana as of July 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.
OEM AND SPECIALTY CUSTOMER EXPERIENCE SPECIALIST

OEM AND SPECIALTY CUSTOMER EXPERIENCE SPECIALIST

Waupaca Foundry, Inc.

Tell City, IN • On-site

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Waupaca Foundry rating

7.0

Company rating: 7.0 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

388th of 528 rated manufacturers

Job description

Waupaca Foundry, Inc. is North America's leading supplier of iron castings and has a history of innovation with a legacy of product quality. Waupaca Foundry employs approximately 4,400 people company-wide.
Waupaca Foundry is committed to relentless improvement, forward-thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings every day. Our goal is to employ individuals who take pride in their work within a culture of continual innovation.
Waupaca Foundry is proud to be an employer of choice for those driven and skilled individuals seeking rewarding careers by producing top quality castings.
You will be right at home at Waupaca Foundry.
Cast Your Own Future.
More information is available on our website www.waupacafoundry.com
OEM & Specialty Customer Experience Specialist
ROLE:
The OEM & SpecialtyCustomer Experience Specialist serves as the primary point of contact betweenthe company and its OEM and Specialty customers. They ensure customersatisfaction by managing complex, high-volume accounts, addressing technicalinquiries, and resolving issues promptly. This role collaborates with sales,production, engineering, inventory planning, and logistics teams to guaranteeseamless order fulfillment, program launches, and long-term strategicrelationships with OEM and Specialty account customers.
RESPONSIBILITIES :
Safety:
  • This position requires adherence to all company safety policies and procedures.
  • Employees are expected to use equipment properly, report any unsafe conditions or hazards, wear appropriate PPE, and participate in required safety training.
  • A clean and organized workspace is essential for safety, and all employees are expected to maintain a safe work environment.

Managerial Duties:
  • Fulfill managerial duties per company policies, ensuring employee compliance. This includes time card approval and vacation recording. This position has no direct reports; they may be asked to lead team activities as needed and be a resource for continuous improvement projects.

Customer Communication:
  • Respond to OEM and Specialty customer inquiries via phone, email, portals, and in person regarding products, packaging, tooling, pricing, lead times, program schedules, and order status.
  • Provide technical information about castings, alloys, tolerances, and manufacturing processes to OEM and Specialty customers, collaborating with engineering, quality, and other internal and external resources.

Order Management:
  • Resolve OEM and Specialty customer order escalation issues, including program-specific delivery commitments and urgent supply chain disruptions.
  • Monitor order progress, proactively updating customers on any changes or delays.
  • Interface with Production Planning to ensure lead time and OTD is achieved.

Relationship Management:
  • Build and maintain strong strategic relationships with OEM and Specialty account customers, understanding their specific program requirements, production schedules, and long-term sourcing needs.
  • Handle complaints and issues professionally, ensuring quick resolutions and customer satisfaction.
    • Escalate to management when applicable.

Collaboration with Internal Teams:
  • Work closely with production, engineering, quality assurance, production planning, accounting, and logistics teams to align OEM and Specialty customer requirements with manufacturing and shipping schedules, including launch readiness and program ramp-up activities.
  • Facilitate customer requirements with I.T. (barcode, shipping paperwork, etc.)
  • Partner with the sales team by providing OEM and Specialty customer feedback, identifying opportunities to expand programs, increase cast content, or develop new business within existing accounts.
    • Achieve the upselling KPI annually.

Documentation and Reporting:
  • Maintain accurate records of OEM and Specialty customer interactions, program orders, PPAP documentation, and communications using CRM systems.
  • Prepare regular reports on OEM and Specialty customer activity, open orders, program launch status, and any ongoing issues.
  • Ensure customer scorecards are reviewed and are accurate for monthly reviews.

Quality and Issue Resolution:
  • Support the quality team by gathering OEM and Specialty customer feedback on product performance, managing customer-specific quality requirements (e.g., PPAP, APQP, IATF), and addressing any quality-related concerns.
  • Help coordinate returns, replacements, or credits when necessary.

Continuous Improvement:
  • Identify areas for improving customer service processes and support the implementation of best practices.
  • Support continuous improvement initiatives to optimize production processes and reduce costs.
  • Stay informed about foundry products, OEM program requirements, Specialty account needs, and industry trends to better serve OEM and Specialty clients.
    • Communicate internally OEM and Specialty market trends, customer program indications, sourcing shifts, and potential risks associated with account activities.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
EDUCATION/EXPERIENCE REQUIREMENTS AND ADDITIONAL INFORMATION:
  • Education: High school diploma required; bachelor's degree in business, manufacturing, or related field preferred.
  • Preferred Experience: 3-5 years of customer service or account management experience, preferably with OEM or Specialty accounts within a manufacturing or foundry setting.
  • Proficiency with EDI systems and ERP software (such as SAP, AS400, Oracle, or similar platforms) is preferred.
  • Strong computer skills, including Microsoft Office (Excel, Word, Outlook).
  • Communication: Excellent verbal and written communication skills to interact with internal teams.
  • Problem-Solving: Ability to quickly identify and resolve order and system-related issues.
  • Organization: Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Basic understanding of metal casting processes, materials, and industry terminology is a plus.
  • Travel required as needed, such as attending meetings, customer visits, or events.
  • This is a Hybrid/Remote position.

If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre-employment drug screen.
BENEFITS:
  • Waupaca Foundry offers competitive wages and exceptional benefits, including:
    • Medical, dental, vision
    • Short and long term disability
    • Life insurance
    • 401(k)
    • Employer funded retirement plan
    • Paid vacations/holidays
    • Wellness program
    • Fitness membership
    • Employee assistance program (EAP)
    • Employer supported career development, including tuition reimbursement

    Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
    Persons with a disability needing assistance with the application process, please contact Human Resources at Phone: 715-258-6611
    Email: HR@waupacafoundry.com
    Equal Opportunity Employer, including disabled and veterans.
    If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
    If you want to view the Pay Transparency Policy Statement, please click the link: English

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