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Production Support Analyst Jobs in Utah (NOW HIRING)

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day ... Advanced knowledge of MS Office productivity suites * Ability to verbally communicate with a wide ...

GSP Marketing Technologies

IT Technical Support

Provo, UT

$20.50 - $28/hr

Description The Tech Support Analyst II is responsible for applying technical expertise to the day ... Advanced knowledge of MS Office productivity suites * Ability to verbally communicate with a wide ...

Nearmap

Business Analyst, Product

Lehi, UT · On-site +1

Support the rollout of Nearmap's updated commercial models and product-based TAM/SAM/SOM analysis as a primary near-term analytical workstream * Identify gaps between list rates and realized value ...

Nearmap

Business Analyst, Product

Lehi, UT · On-site +1

Support the rollout of Nearmap's updated commercial models and product-based TAM/SAM/SOM analysis as a primary near-term analytical workstream * Identify gaps between list rates and realized value ...

Nearmap

Business Analyst, Product

Lehi, UT · On-site +1

Support the rollout of Nearmap's updated commercial models and product-based TAM/SAM/SOM analysis as a primary near-term analytical workstream * Identify gaps between list rates and realized value ...

Redo

Product Analyst

Draper, UT

The Product Analyst will be responsible for conducting thorough data analysis, gathering and interpreting business needs, and identifying trends to support product-driven decision-making. You eat ...

Utah Jazz

Technical Product Manager

Sandy, UT · On-site

$158K - $183K/yr

... and production support. * Working knowledge of APIs, SDKs, data workflows, content management systems, analytics, push notifications, and third-party integrations. * Experience managing technical ...

Pharmatech, Inc.

Production Team Lead

Lindon, UT · On-site

$17 - $23.25/hr

Analyze production KPIs to identify trends, inefficiencies, and improvement opportunities. * Support corrective actions, preventive actions, employee training, and departmental projects that improve ...

Pharmatech, Inc.

Production Team Lead

Lindon, UT · On-site

$17 - $23.25/hr

Analyze production KPIs to identify trends, inefficiencies, and improvement opportunities. * Support corrective actions, preventive actions, employee training, and departmental projects that improve ...

Pharmatech, Inc.

Production Team Lead

Lindon, UT

$17 - $23.25/hr

Analyze production KPIs to identify trends, inefficiencies, and improvement opportunities. * Support corrective actions, preventive actions, employee training, and departmental projects that improve ...

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Utah

Production Support Analyst information

See Utah salary details

$17

$45

$87

How much do production support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for production support analyst in Utah is $45.58, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $52.74 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can involve handling urgent issues, working outside regular hours, and maintaining system stability, which can contribute to stress levels. However, strong technical skills and effective communication can help manage workload and reduce stress.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, monitoring, and maintaining IT systems, often using tools like SQL, scripting, and monitoring software. Good problem-solving abilities, communication skills, and the ability to work under pressure are essential, along with a solid understanding of the business environment and relevant certifications such as ITIL or relevant technical training.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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What cities in Utah are hiring for Production Support Analyst jobs? Cities in Utah with the most Production Support Analyst job openings:
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,812 per year, or $45.6 per hour.

IT Technical Support

GSP MARKETING TECHNOLOGIES

Provo, UT • On-site

$20.50 - $28/hr

Full-time

Re-posted 17 days ago

Job description

Description:

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.


Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs
Requirements:

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.