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Production Support Analyst Jobs in Utah (NOW HIRING)

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical ... Advanced knowledge of MS Office productivity suites * Ability to verbally communicate with a wide ...

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Production Support Analyst information

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$87

How much do production support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for production support analyst in Utah is $45.58, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $52.74 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can involve handling urgent issues, working outside regular hours, and maintaining system stability, which can contribute to stress levels. However, strong technical skills and effective communication can help manage workload and reduce stress.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, monitoring, and maintaining IT systems, often using tools like SQL, scripting, and monitoring software. Good problem-solving abilities, communication skills, and the ability to work under pressure are essential, along with a solid understanding of the business environment and relevant certifications such as ITIL or relevant technical training.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,812 per year, or $45.6 per hour.

Technology Support Analyst II

Kirkland & Ellis LLP.

Salt Lake City, UT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Kirkland & Ellis
At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You'll Do
Are you a hands-on problem solver who thrives in fast-paced environments and enjoys delivering seamless technology experiences? As a Technology Support Analyst II, you'll play a critical role within our Technology Support team, part of End User Services, ensuring our attorneys and business professionals stay productive and connected.
In this role, you'll provide day-to-day support for laptop and desktop hardware, software, and related technologies-diagnosing issues, implementing solutions, and maintaining high-performance systems. You'll work both independently and collaboratively to resolve technical challenges, support remote and on-site users, and contribute to key initiatives such as technology rollouts and trial support.
This is a fully in-office position based in Salt Lake City, with occasional travel and after-hours support for events, maintenance windows, and special projects. The role requires adaptability, strong prioritization skills, and the ability to remain composed under pressure while delivering exceptional service.
The schedule for this position is:
• Monday through Friday from 10:00 am - 6:00 pm
  • Technical Support Delivery - Provide day-to-day support for desktops, laptops, and mobile devices, including installation, configuration, maintenance, and troubleshooting of hardware and software
  • Issue Resolution & Escalation - Diagnose technical issues using structured troubleshooting methods, resolve independently when possible, and escalate appropriately to ensure timely outcomes
  • User Experience & Service Excellence - Deliver prompt, professional, and courteous support across all user interactions, ensuring a high standard of client service
  • Systems & Application Support - Support Microsoft 365 (M365), Windows 11, core business applications, and remote computing tools including Citrix and Virtual Private Network (VPN) environments
  • Collaboration & Knowledge Sharing - Partner with firmwide technology teams to resolve complex issues and contribute to shared solutions and documentation
  • Conference & AV Support - Set up and troubleshoot audio-visual (AV) equipment, including video conferencing tools such as Zoom, Webex, and Microsoft Teams, for meetings and events
  • Ticket & Process Management - Accurately document and manage all requests through the ticketing system, adhering to established workflows and ownership guidelines
  • Continuous Improvement - Document solutions, follow established procedures, and contribute to process enhancements and successful technology rollouts
  • Event & Remote Support - Assist with off-site meetings, remote trial setups, and after-hours support as needed

What You'll Bring
  • Education - Degree or certification in Computer Science or a related technical field (or equivalent experience)
  • Experience - 4-6 years of experience in a professional services environment; law firm experience preferred
  • Technical Expertise - Strong knowledge of desktop environments, Microsoft operating systems, Exchange and Exchange Online, networking fundamentals, and device troubleshooting across PC and iOS platforms
  • Tools & Platforms - Experience with technologies such as Microsoft Office Suite, Microsoft Teams, OneDrive, Citrix, ServiceNow (or similar ticketing systems), and mobile device management tools like Microsoft Intune
  • Problem-Solving Skills - Proven ability to analyze issues, research solutions, and apply structured troubleshooting techniques in high-pressure situations
  • Communication & Service Skills - Excellent verbal and written communication skills, with a strong focus on delivering a high-quality user experience
  • Collaboration & Adaptability - Ability to work effectively across teams, manage multiple priorities, and adapt to evolving technology needs
  • Certifications (Preferred) - A+ and/or Microsoft certifications; audio-visual experience is a plus

If you're driven to solve complex technical challenges while delivering exceptional service in a fast-paced, collaborative environment, we'd love to hear from you.
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1

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