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Fiber Customer Support Analyst Jobs in Utah (NOW HIRING)

Amicis Global

Client Support Analyst

South Jordan, UT · On-site

Client Support Analyst Location: South Jordan, UT Duration: 12+ Months Preference for 1 of the following criteria: * College Degree * Previous contact center experience Position Description Client ...

Kellton Tech

Client Support Analyst

South Jordan, UT · On-site

Client Support Analyst Pay Rate: $ 22.17 / Hr on a W2 contract without benefits Location: South Jordan, UT Duties may include: * Processing incoming and outgoing paperwork including mail and ...

Really Right Stuff

Be Seen First

Customer Support Specialist

Lehi, UT · On-site

$20 - $22/hr

Customer Support Specialist Really Right Stuff, LLC | Lehi, UT | Full-Time, In-Person JOB SUMMARY ... carbon-fiber tripod systems trusted by renowned photographers and elite military units for ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team ... Synthesize customer feedback and collaborate with other departments to optimize the user experience.

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site +1

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team ... Synthesize customer feedback and collaborate with other departments to optimize the user experience.

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Neighbor

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

... support articles and through creating new customer success materials * Assist in mapping and ... Self-starter, detail-oriented, and analytical * Personable, professional, and able to talk to ...

The David Movie

Customer Support Agent

Provo, UT · On-site

$17.75 - $23.75/hr

Customer Support Agents are responsible for providing quality customer support on behalf of Angel ... Ability to analyze and creatively problem solve * Can multitask various tasks simultaneously

Team LINX

Fiber Splicing Manager

Salt Lake City, UT · On-site

$90K - $130K/yr

... support, customer consultation, and operational oversight for: * Enterprise fiber splicing, termination, testing, certification, OTDR analysis, and documentation. * High-density fusion splicing and ...

Verawholehealth

Customer Support Manager

Sandy, UT · Hybrid

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite ... Partner with workforce analytics, training, and technology teams to optimize performance * Coach ...

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite ... Partner with workforce analytics, training, and technology teams to optimize performance * Coach ...

InComm Payments

Product Support Analyst I

Sandy, UT

The ability to provide outstanding customer service. * Clearly demonstrated skills working in a team environment. * Computer literate and moderate technical skills preferred. * Ability to analyze and ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

The ability to provide outstanding customer service. * Clearly demonstrated skills working in a team environment. * Computer literate and moderate technical skills preferred. * Ability to analyze and ...

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Fiber Customer Support Analyst information

See Utah salary details

$11

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$36

How much do fiber customer support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for fiber customer support analyst in Utah is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $36.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the average salary for a fiber customer support analyst?

The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.

What are the responsibilities of a Fiber Customer Support Analyst at Verizon?

A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.
What are popular job titles related to Fiber Customer Support Analyst jobs in Utah? For Fiber Customer Support Analyst jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Utah look for? The top searched job categories for Fiber Customer Support Analyst jobs in Utah are:
What cities in Utah are hiring for Fiber Customer Support Analyst jobs? Cities in Utah with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,869 per year, or $25.4 per hour.

Client Support Analyst

Amicis Global

South Jordan, UT • On-site

Contractor

Re-posted 27 days ago

Job description

Title: Client Support Analyst
Location: South Jordan, UT
Duration: 12+ Months 
 
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multitask and adjust quickly to changes in a busy financial service center