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Fiber Customer Support Analyst Jobs in Utah (NOW HIRING)

Client Support Analyst Location: South Jordan, UT Duration: 12+ Months Preference for 1 of the following criteria: * College Degree * Previous contact center experience Position Description Client ...

Support Analysts play a critical role in supporting some of the world's most sophisticated investors, helping them run their businesses through Addepar. They assist Addepar's diverse client base with ...

New

Client Support Analyst Pay Rate: $ 22.17 / Hr on a W2 contract without benefits Location: South Jordan, UT Duties may include: * Processing incoming and outgoing paperwork including mail and ...

Client Support Analyst

Salt Lake City, UT ยท On-site

$59K - $74K/yr

Support Analysts play a critical role in supporting some of the world's most sophisticated investors, helping them run their businesses through Addepar. They assist Addepar's diverse client base with ...

Sales Support Analyst Function Sales & Marketing/Quality Control/Supply Chain/Customer Service Location United States - UT - Sandy Classification Salaried

Platform Support - Analyst

Salt Lake City, UT ยท On-site +1

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Support team. The team ... Synthesize customer feedback and collaborate with other departments to optimize the user experience.

About the Role iCapital is looking to hire an Analyst to join its Platform Support team. The team ... Synthesize customer feedback and collaborate with other departments to optimize the user experience.

In this role, you will analyze regional supply-demand trends, pricing dynamics, and customer ... Support pricing processes, including data gathering, analysis, and recommendation development ...

The Private Equity Support Analyst is responsible for providing best-in-class customer service for a portfolio of private equity backed companies and top PE firms. They will be responsible for the ...

The Private Equity Support Analyst is responsible for providing best-in-class customer service for a portfolio of private equity backed companies and top PE firms. They will be responsible for the ...

Customer Support Agent

Salt Lake City, UT ยท On-site

$18.25 - $24.25/hr

Customer Support Agent An Amazing Career Opportunity for a Customer Support Agent!! Location: Salt ... Studying and analyzing basic system needs; assisting in the development, selection, and ...

Customer Support Agent

Salt Lake City, UT ยท On-site

$18.25 - $24.25/hr

Customer Support Agent An Amazing Career Opportunity for a Customer Support Agent!! Location: Salt ... Studying and analyzing basic system needs; assisting in the development, selection, and ...

Technical Support Analyst

Provo, UT ยท On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Technical Support Analyst

Provo, UT ยท On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

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Fiber Customer Support Analyst information

See Utah salary details

$11

$25

$36

How much do fiber customer support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for fiber customer support analyst in Utah is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $36.11 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Utah?

For Fiber Customer Support Analyst jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Utah look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Utah are:

What cities in Utah are hiring for Fiber Customer Support Analyst jobs?

Cities in Utah with the most Fiber Customer Support Analyst job openings:

Infographic showing various Fiber Customer Support Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,869 per year, or $25.4 per hour.

Client Support Analyst

Amicis Global

South Jordan, UT โ€ข On-site

Contractor

Re-posted 18 days ago


Job description

Title: Client Support Analyst
Location: South Jordan, UT
Duration: 12+ Months
 
 
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multitask and adjust quickly to changes in a busy financial service center