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Fiber Customer Support Analyst Jobs in Springville, UT

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Angel Studios

Customer Support Agent

Provo, UT · On-site

$17 - $19/hr

Customer Support Agents are responsible for providing quality customer support on behalf of Angel ... Ability to analyze and creatively problem solve * Can multitask various tasks simultaneously

FiberTel, LLC

Fiber Splicer

Springville, UT · On-site

$28 - $34/hr

Support FTTP construction projects, network relocations, and commercial and residential fiber ... Analyze test results, identify faults, and troubleshoot network issues. * Prepare accurate turnover ...

Quanta Services

Fiber Splicer

Springville, UT · On-site

$28 - $34/hr

Support FTTP construction projects, network relocations, and commercial and residential fiber ... Analyze test results, identify faults, and troubleshoot network issues. * Prepare accurate turnover ...

Angel Studios

Customer Support Agent

Provo, UT · On-site

$17 - $19/hr

Customer Support Agents are responsible for providing quality customer support on behalf of Angel ... Ability to analyze and creatively problem solve * Can multitask various tasks simultaneously

FiberTel, LLC

Fiber Splicer

Springville, UT · On-site

$28 - $34/hr

Support FTTP construction projects, network relocations, and commercial and residential fiber ... Analyze test results, identify faults, and troubleshoot network issues. * Prepare accurate turnover ...

TEKsystems

Desktop Support Analyst

Draper, UT

$20 - $23/hr

Desktop Support TechnicianOverview We are seeking a customer-focused Desktop Support Technician to join a dynamic IT support team. This individual will provide a combination of onsite desktop support ...

TEKsystems

Desktop Support Analyst

Draper, UT

$20 - $23/hr

Desktop Support TechnicianOverview We are seeking a customer-focused Desktop Support Technician to join a dynamic IT support team. This individual will provide a combination of onsite desktop support ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site

... data analysis and AI training and inference. Designed from the ground up to make AI simple to ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

GridSource

Fiber Technician

Provo, UT · On-site

... to our customers * Accountability/dependability (on time and on load when scheduled and serve ... GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Springville, UT

Fiber Customer Support Analyst information

See Springville, UT salary details

$11

$25

$37

How much do fiber customer support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for fiber customer support analyst in Springville, UT is $25.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.88 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Springville, UT as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,011 per year, or $26 per hour.

Technical Support Analyst

Provo, UT • On-site

Quilt Software
Software Development • 1 - 10 employees
Learn more about Quilt Softwareexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Provo, UT.

Job Responsibilities

  • Think on your feet and resolve problems quickly
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
  • Maintain documentation for products and training
  • Troubleshoot technical problems in Windows and SQL Server
  • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements

Required Skills

  • Experience with PC Hardware troubleshooting
  • Strong written, telephone, and personal communication skills
  • Excellent Customer Service soft skills and the ability to build and maintain customer relationships
  • Growth Mindset - Always Learning
  • Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
  • Experience with Network Protocols, Switches, and Firewall configuration

Benefits

What we Offer

  • 3 Weeks of PTO, Holidays, and Paid Volunteer Day
  • Generous Medical, Dental, and Vision plans with low premiums
  • Paid Parental Leave
  • Company Sponsored Life Insurance
  • 401k with Company Match

Location: Onsite Provo, UT

Salary: $19 - $21 / hour

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.