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Fiber Customer Support Analyst Jobs in Springville, UT

Flex Dental

Technical Support Manager

Provo, UT · On-site

Analyze support trends, recurring customer issues, and operational data to identify opportunities for process improvement and reduce future customer effort. * Maintain support documentation ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical ... Provide detailed analysis and feedback to management and internal customers for escalated tickets ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day ... Provide detailed analysis and feedback to management and internal customers for escalated tickets ...

GSP Marketing Technologies

IT Technical Support

Provo, UT

$20.50 - $28/hr

Description The Tech Support Analyst II is responsible for applying technical expertise to the day ... Provide detailed analysis and feedback to management and internal customers for escalated tickets ...

Canopy

Technical Support Specialist

Draper, UT

... Customer Support, Product/Engineering, and Account Management to address high-priority issues * Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Canopy

Technical Support Specialist

Draper, UT · On-site

... Customer Support, Product/Engineering, and Account Management to address high-priority issues * Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Canopy

Technical Support Specialist

Draper, UT · On-site

... Customer Support, Product/Engineering, and Account Management to address high-priority issues * Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Verisk Analytics

Customer Care Specialist

Lehi, UT · On-site

$16 - $21/hr

... supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions ...

Redo

Product Analyst

Draper, UT · On-site

Product Analyst Role Description: This is a full-time, on-site role for a Product Analyst located ... customer support, checkout optimization, marketing, and cross-border solutions for Shopify ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ... Exceptional customer service and interpersonal skills * Basic problem solving and analytical skills

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ... Exceptional customer service and interpersonal skills * Basic problem solving and analytical skills

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ... Exceptional customer service and interpersonal skills * Basic problem solving and analytical skills

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ... Exceptional customer service and interpersonal skills * Basic problem solving and analytical skills

Verisk

Customer Care Specialist

Lehi, UT · On-site

$50K - $60K/yr

... supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions ...

Sunrun

Sales Commission Analyst

Lehi, UT · On-site

$60K - $80K/yr

Overview T he Sales Commission Analyst plays a pivotal role supporting our Street and Block sales teams by bridging the gap between quantitative financial analysis and high-touch customer support.

EOS

Optical Deployment Technician

Eagle Mountain, UT

$17.75 - $23.25/hr

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

Sunrun

Sales Commission Analyst

Lehi, UT

$60K - $80K/yr

Overview T he Sales Commission Analyst plays a pivotal role supporting our Street and Block sales teams by bridging the gap between quantitative financial analysis and high-touch customer support.

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Showing results 21-40

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Springville, UT

Fiber Customer Support Analyst information

See Springville, UT salary details

$11

$25

$37

How much do fiber customer support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for fiber customer support analyst in Springville, UT is $25.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.88 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Springville, UT as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,011 per year, or $26 per hour.

Accounting / Accountant - Client & Customer Support

Caselle

Provo, UT • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.A few things that will help you succeed in this role:Accounting or bookkeeping experience.Knowledge around financial statements, debits and credits, and full-cycle accounting principles.AP or AR knowledge.1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.Excellent verbal and written communication skills - you're clear, empathetic, and professional.A knack for troubleshooting and problem-solving, paired with curiosity and patience.Comfort with technology and a genuine desire to help people succeed with it.In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.
Job Posted by ApplicantPro