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Fiber Customer Support Analyst Jobs in Springville, UT

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$15 - $16/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing ... Previous experience in a customer support role * Track record of over-achieving quota * Strong ...

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$14 - $19/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing ... Previous experience in a customer support role * Track record of over-achieving quota * Strong ...

ION Solar

Customer Experience Crew Member

Orem, UT · On-site

$14 - $19/hr

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing ... Previous experience in a customer support role * Track record of over-achieving quota * Strong ...

EOS

Optical Deployment Technician

Eagle Mountain, UT

$17.75 - $23.25/hr

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

EOS

Optical Deployment Technician

Eagle Mountain, UT · On-site

$17.75 - $23.25/hr

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

EOS

Optical Deployment Technician

Eagle Mountain, UT · On-site

$17.75 - $23.25/hr

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

LifeVantage

Customer Service Agent

Lehi, UT · On-site

$17/hr

Strong time management, critical thinking, organizational, problem solving and analytical skills ... Have dedicated cable, DSL, or fiber internet services of at least 50mb/s * A secure home office ...

Novarad Corporation

Be Seen First

Technical Support Engineer III

Provo, UT · On-site

... Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad ... customer issues through effective root-cause analysis. · Mentor fellow engineers and elevate the ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad ... customer issues through effective root-cause analysis. • Mentor fellow engineers and elevate the ...

Awardco

Director of Global Support

Lindon, UT · On-site

... rate, customer sentiment), running root-cause analysis on failed cases, and iterating in test ... Own global support SLAs, coverage, and channel strategy across chat, email, and phone, including ...

Awardco

Director of Global Support

Lindon, UT · On-site

... rate, customer sentiment), running root-cause analysis on failed cases, and iterating in test ... Own global support SLAs, coverage, and channel strategy across chat, email, and phone, including ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

Excellent problem-solving and analytical abilities to understand and address customer challenges ... Familiarity with CRM and customer support software. * Knowledge of online reputation management and ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Springville, UT

Fiber Customer Support Analyst information

See Springville, UT salary details

$11

$25

$37

How much do fiber customer support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for fiber customer support analyst in Springville, UT is $25.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.88 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Springville, UT as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,011 per year, or $26 per hour.

Customer Experience Crew Member

ION Solar

Orem, UT • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Respond to customer inquiries efficiently and accurately, explaining solutions and ensuring a positive customer experience.

  • Reach out to customers to review negative feedback and find solutions to resolve issues.

  • Follow up with customers to gather positive reviews, obtain referrals, and build lasting relationships.

Ion Solar rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

35th of 55 rated home improvement suppliers and fitters

Job description

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

The customer experience team provides the experience for all customers whose solar systems have been turned on and are operating. We are looking for an intuitive, customer service-oriented individual who can manage a wide variety of responsibilities;

Inbound operator- The Inbound Operator provides a smooth transition for the customer, guiding them to the appropriate agent or department to address their questions or concerns.

Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers

Scheduling Agent- The Scheduling Agent schedules third-party contractors for repairs and service work.

Duties/Responsibilities:

  • Creating and adapting the process of feedback intake.
  • Reaching out to customers to review negative feedback and find a solution that resolves all issues.
  • Responding efficiently and accurately to customers, explaining solutions and ensuring a positive, proactive and professional customer experience.
  • Engage in active listening with customers, confirming or clarifying information to ensure customer interactions are resolved efficiently and effectively.
  • Follow up with positive customer reviews to get possible leads and referrals.
  • Interact with customers and collaborate with other ION Solar members to build lasting relationships by taking the extra mile
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • Ability to develop solutions to difficult problems
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • A high school diploma or equivalent is required
  • Customer service experience required
  • Solar experience preferred but not required

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend, or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

  • Competitive wages
  • Health/Vision/Dental Insurance
  • 401(k)
  • Paid time off and paid holidays
  • Paid birthday off

ION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

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