Process Improvement Coordinator Jobs in Raleigh, NC

POSITION: Legal Process Engineer

FLSA STATUS: Exempt

DEPARTMENT: Client Solutions Group

SUPERVISOR: Director of Legal Process Engineering

ROLE SUMMARY

The Legal Process Engineer (LPE) of Pricing serves a strategic bridge between attorneys and cross-functional teams, orchestrating projects that drive efficiency and elevate client service. Leveraging expertise in project management, process improvement, and data-driven insight, the LPE designs and implements innovative budgeting and pricing solutions that shape the firm’s client engagements. The LPE collaborates directly with practice leaders and attorneys to uncover operational needs, craft forward-thinking proposals, and champion best practices that redefine how the firm delivers legal value. Empowered to act autonomously and proactively, the LPE owns the lifecycle of CSG pricing initiatives, from ideation through execution, while cultivating a culture of continuous improvement across the firm. Candidates who are energized by solving complex problems, influencing strategy, and making a measurable impact on both attorneys and clients are encouraged to apply.  The Legal Process Engineer – Pricing reports to a Director, Legal Process Engineer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key responsibilities include, but are not limited to:

• Project Management and Process Improvement in Pricing and Budgeting
  • Shape and execute portfolio-specific and matter-specific pricing strategies by mining historical data, designing smart budget models, and teaming with our Legal Data, Costing, and Reporting groups to deliver well-received client proposals.
  • Serve as a central link between attorneys, clients, and internal operations by translating legal services delivery into clear statements of work, stakeholder analyses, and agile work-breakdown structures that keep every engagement on track and on budget.
  • Champion project management and continuous improvement by rolling out innovative fee arrangements, task-based billing plans, and workflow enhancements to monitor performance metrics and fine-tune each solution to deliver client value.
• Marketing, Training, and Practice Group Coordination
  • Partner with attorneys and marketing teams to craft compelling, client-focused proposals and collateral—showcasing the Firm’s innovative solutions, pricing strategies, and value-driven rates in RFPs, pitch decks, and other customized materials.
  • Champion firmwide adoption of pricing and innovation tools by presenting at practice-group meetings, delivering targeted training, and creating reusable resources that equip colleagues to win new matters and exceed client expectations.
• Client Solutions Group Coordination
  • Become an operational cornerstone for clients’ Legal Operations teams by developing financial tools to track budgets, monitor matters and portfolios, and seamlessly coordinate with attorneys so matters moves forward with economic clarity, speed, and confidence.
  • Transform data into opportunity by partnering with firm leaders and the Marketing & Business Development team to uncover strategic insights, craft high-impact templates, and shape client-focused pricing strategies that strengthen relationships and win new work.
• Perform other responsibilities as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Experience and Knowledge

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; advanced degree or professional certification preferred.
• Minimum of 3-5 years of experience in legal pricing, financial analysis, or a related field.
• Preferred experience/certification with project management, process improvement, or knowledge management or willingness to obtain.

Skills

• Proficiency in pricing software and financial modeling tools.
• Strong analytical skills with the ability to interpret complex financial data.
• Excellent negotiation skills.
• Strong leadership, managerial, and organizational skills.
• Strong interpersonal and presentation skills.
• Exceptional written and verbal communication and presentation skills.

Abilities

• Highly organized, self-driven, and skilled at managing time to juggle multiple projects and proposals, some with tight deadlines while coordinating smoothly with other teams.
• Proven ability to work in a collaborative and fast-paced environment.
• Adaptability, flexibility, and the ability to maintain effectiveness during change.
• Meticulous attention to detail.
• Ability to prioritize competing deadlines.
• Ability to work flexible/extended hours when necessary.
• “Do whatever it takes” attitude.
• Self-motivated and goal-oriented individual.

Location/Hybrid/Remote Work

This position may be based in any office location within the Firm’s footprint. This position offers flexibility, including the opportunity to work under a hybrid/remote model.

Compensation, Benefits, and Resources

We understand the invaluable role that intelligent and motivated individuals play in the success of our Firm and serving our clients, so we look for the best and brightest. Our employees enjoy competitive compensation, generous benefits, corporate discounts and a working environment of belonging.