Entry Level Process Improvement Jobs in Raleigh, NC

Position Summary

We are looking for a dependable, detail-oriented Qualified Professional with IDD experience to join our team as a Continuous Quality Improvement Specialist. In this entry level role, you will support individuals with intellectual and developmental disabilities while also helping the agency maintain compliance, survey readiness, quality improvement processes, and accreditation standards. This is a great opportunity for someone who enjoys working with people, reviewing documentation, analyzing data, supporting staff, and helping programs operate at a high standard.

What You'll Do

• Assist with credentialing of paraprofessional and IDD staff as assigned.
• Assist with Continuous Quality Improvement and quality assurance activities across agency programs.
• Review, correct, and monitor documentation to ensure compliance with required timelines and standards.
• Assist with site reviews, internal audits, peer reviews, and survey-readiness activities.
• Collect, analyze, document, and interpret outcomes data for agency services and CQI projects.
• Assist with review, analysis, and reporting of critical incidents as requested.
• Prepare reports, meeting minutes, forms, tracking tools, policies, procedures, and other written materials.
• Coordinate with the Training Department to support training needs at select locations.
• Represent the agency at provider fairs, community events, meetings, and other assigned activities.
• Complete required trainings and perform other duties as assigned.

Minimum Qualifications

Applicants must meet North Carolina Qualified Professional requirements within the MH/DD/SAS system of care. Qualified applicants must meet one of the following:

• A bachelor's degree in a field other than human services and at least four years of full-time MH/DD/SA experience with the population served.
• A bachelor's degree in a human service field and at least two years of full-time MH/DD/SA experience with the population served; or
• A master's degree in a human service field and at least one year of full-time MH/DD/SA experience with the population served; or
• A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, with required experience as applicable; or

What We're Looking For

• Knowledge of state and local standards, laws, rules, regulations, and accreditation expectations (Social Work/Human Services).
• Experience with quality improvement, data collection, statistical analysis, and reporting.
• Strong organization, time management, and follow-through skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently, use sound judgment, and manage multiple priorities.
• Ability to work professionally with individuals served, staff, providers, community partners, and state or local stakeholders.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and other relevant software programs.

Requirements

• Valid driver's license, appropriate insurance, and ability to travel for work-related duties.
• Ability to work a flexible schedule, including after-hours work as needed.
• Ability to work in office, agency, and community-based environments.
• Ability to lift up to 40 pounds independently.
• Must be free from communicable diseases.
• Commitment to maintaining a safe environment for individuals served, staff, and visitors.
• May be required to serve as facility Safety Officer.

Work Setting

This position is primarily office-based with travel to agency and community locations as needed. The successful candidate must be comfortable balancing documentation review, compliance monitoring, and quality improvement responsibilities.

Job Type: Full-time

Pay: Competitive Wages

Benefits

• Medical Insurance (Full Time)
• Dental Insurance
• Vision
• Telehealth- Online Doctor (Teledoc)
• 401K with company match

Why You'll Love This Job

You'll have the opportunity to make a direct impact on the lives of individuals with intellectual and developmental disabilities while helping programs stay organized, compliant, and focused on continuous improvement. This role is ideal for someone who is people-centered, organized, data-minded, and ready to support both program operations and quality outcomes.

How to Apply

If you meet the qualifications and are interested in joining our team, please submit your application and resume for consideration.

Learn more about Universal MH/DD/SAS at umhs.net.