Process Implementation Manager Jobs in High Point, NC

Job Title: Program Implementation Manager
Department: Programs and Services
Reports To: Chief Program Officer
Revised Date: May 2026
FLSA Status: Exempt
SUMMARY
The program implementation manager for residential and foster care programs provides Christ-centered leadership, strategy, and oversight for initiatives that strengthen and unify services across Baptist Children's Homes of NC. This role is responsible for developing and managing systems, processes, and projects that enhance the effectiveness, consistency, and mission impact of all residential and foster care programs at BCH.
QUALIFICATIONS:
Education & Experience
• Bachelor's degree required; Master's degree strongly preferred (Social Work, Public Administration, Nonprofit Leadership, or related field).
• Minimum 7-10 years of leadership experience in child welfare, residential care, foster care, or related human services.
• Demonstrated experience leading multi-site operations, shared program services, or system-wide initiatives.
Skills & Competencies
• Proven strategic leadership and organizational development skills.
• Advanced project and program management expertise.
• Strong understanding of child welfare practices, including trauma-informed care.
• Exceptional communication, relationship-building, and leadership influence skills.
• Ability to lead through collaboration across diverse teams and geographies.
• Data-driven decision-making and performance management experience.
Preferred
• Project Management certification (PMP or similar).
• Knowledge of North Carolina child welfare regulations and licensing standards.
• Experience with continuous improvement methodologies (Lean, Six Sigma).
Core Leadership Competencies
• Christ-centered servant leadership
• Strategic vision and execution
• Collaboration and unity-building
• Integrity and accountability
• Innovation and continuous improvement
• Compassion and cultural humility
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Leadership & Vision
• Develop and execute a strategic vision for collaborative projects that will support residential and foster care programs.
• Identify opportunities to strengthen infrastructure, enhance service delivery, and expand organizational impact.
• Partner with executive leadership to align initiatives with BCH's long-term strategy and ministry goals.
Program Implementation Services Oversight
• Lead the design, implementation, and continuous improvement of residential and foster care program services systems, including:
• Foster care and residential program operations:
• Workflows and programming processes
• Training and staff development needs
• Documentation and program implementation standards
• Managed care trends and expectations within the evolving child welfare system.
• Promote standardization where appropriate while honoring the unique needs of each program.
Program Partnership & Support
• Serve as a key advisor and support for residential and foster care program leaders.
• Facilitate cross-program collaboration, ensuring consistency and communication across campuses and regions.
• Provide leadership and guidance for complex, multi-program initiatives and problem-solving.
Project & Change Leadership
• Oversee a portfolio of strategic projects impacting multiple programs.
• Ensure initiatives are well-planned, resourced, and executed with excellence.
• Lead change management efforts, helping staff navigate transitions with clarity and confidence.
Training & Workforce Development
• Oversee the development and implementation of training systems that equip program staff to provide effective, trauma-informed, and Christ-centered care.
• Promote leadership development and professional growth across programs.
• Ensure staff are prepared to meet regulatory, operational, and ministry expectations.
Collaboration & Stakeholder Engagement
• Collaborate with internal departments (HR, Finance, Compliance, Development, IT, etc.) to strengthen organizational alignment.
• Build strong relationships with ministry partners, community stakeholders, and regulatory agencies as needed.
• Facilitate cross-functional teams and organizational initiatives.
Spiritual & Mission Alignment
• Demonstrate a personal and growing relationship with Jesus Christ.
• Actively support and model the mission, values, and Statement of Faith of Baptist Children's Homes of NC.
• Integrate faith into leadership, decision-making, and organizational practices.
• Represent BCH with integrity, compassion, and a commitment to serving children, adults and families in a Christ-like manner.
• Foster a culture that reflects dignity, hope, and healing for all those served.
EQUIPMENT:
Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Outlook, Excel, Word, and Teams software programs.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public.
CONTACT WITH OTHERS:
Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected.
MENTAL / VISUAL / AUDITORY DEMAND:
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Must be able to talk and hear both in person and on the telephone.
CONFIDENTIAL DATA:
Complies with agency policies and procedures concerning confidentiality, including payroll, budgeting and HIPAA regulations involving all aspects of personnel information, which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, use hands and fingers, walk, reach with hands and arms, and occasionally lift 15 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions. Travel required between BCH campuses and foster care offices across North Carolina. Flexibility to meet ministry needs, including occasional evenings or weekends.