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Process Implementation Manager Jobs in Virginia (NOW HIRING)

Absolute IT

Process Manager

Richmond, VA · On-site

Process Manager Location: Plano, TX/Richmond, VA(Hybrid 3 days onsite a week) Contract 12 months ... to create and implement innovative solutions to identify and mitigate potential risks to the ...

Air

Implementation Engineer

Arlington, VA

Implementation Engineers are responsible for leveraging quantitative skills to configure Govini ... processes and the importance of effective and efficient program management, supply chain risk ...

Govini

Implementation Engineer

Arlington, VA · On-site

Implementation Engineers are responsible for leveraging quantitative skills to configure Govini ... processes and the importance of effective and efficient program management, supply chain risk ...

Govini

Implementation Engineer

Arlington, VA · On-site

Implementation Engineers are responsible for leveraging quantitative skills to configure Govini ... processes and the importance of effective and efficient program management, supply chain risk ...

RoboMQ

Implementation Engineer

Mclean, VA · On-site

... Identity Management and other applications helping organizations achieve seamless onboarding ... Our hiring process includes a writing assessment, aptitude test, logical reasoning evaluation, and ...

Dominion Payroll

Implementation Specialist

Richmond, VA · On-site

$50K - $55K/yr

Main and single point of contact with new clients during implementation process * Build customized ... Strong analytical, problem solving, and time management skills * Excellent communication skills ...

VTG

Implementation Associate

Mclean, VA · On-site

... process flows * Manage assigned tasks and tickets from initiation through resolution, ensuring ... implementations * Assist in troubleshooting configuration issues and provide resolution suppor Do ...

VTG

Implementation Associate

Mclean, VA · Hybrid

... process flows * Manage assigned tasks and tickets from initiation through resolution, ensuring ... implementations * Assist in troubleshooting configuration issues and provide resolution suppor Do ...

Adecco

Process Manager Sr

Richmond, VA · Hybrid

$51.52/hr

... and implement practical process improvements · Comfortable working in a technical and process-driven environment · Self-motivated with the ability to work independently and manage multiple ...

Dominion Payroll

Implementation Specialist

Richmond, VA · On-site

$50K - $55K/yr

Main and single point of contact with new clients during implementation process * Build customized ... Strong analytical, problem solving, and time management skills * Excellent communication skills ...

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Process Implementation Manager information

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Virginia? For Process Implementation Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Process Implementation Manager jobs in Virginia look for? The top searched job categories for Process Implementation Manager jobs in Virginia are:
What cities in Virginia are hiring for Process Implementation Manager jobs? Cities in Virginia with the most Process Implementation Manager job openings:
Process Implementation Manager jobs near you
ServiceNow ITSM Business Process Consultant (357)

ServiceNow ITSM Business Process Consultant (357)

iTech AG

Arlington, VA

Full-time

Posted 21 days ago

Be an early applicant

Job description

OVERVIEW
iTech AG is seeking an experienced IT Service Management (ITSM) Business Process Consultant (BPC) to lead delivery for an ITSM implementation initiative, a critical phase of a large-scale transformation to establish and mature a centralized IT service management program across the enterprise.
This individual will serve as the primary client-facing lead, accountable for driving implementation, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream deployment of ITSM processes, tooling, and governance.

ROLES AND RESPONSIBILITIES

  • Serve as the primary point of accountability for SOW delivery
  • Establish and manage engagement governance, cadence, and reporting
  • Build strong relationships with client leadership and key ITSM stakeholders across the organization
  • Lead executive communications, including steering committees and status reporting
  • Lead end-to-end ITSM implementation activities across multiple business units and technology teams
  • Facilitate workshops to capture:
    • Current-state service management processes (incident, problem, change, request fulfillment)
    • Variations across teams and departments (operational, data, compliance)
  • Pain points, gaps, and optimization opportunities
  • Define future-state ITSM process frameworks aligned to target platform and tooling capabilities
  • Develop standardization and harmonization recommendations across service domains and business units
  • Coordinate across diverse stakeholders including:
    • IT operations, infrastructure, and service desk teams
    • Business unit owners and end-user representatives
    • Compliance, security, and audit stakeholders
  • Drive alignment on common vs. business-unit-specific ITSM requirements
  • Identify risks, dependencies, and organizational change impacts
  • Own quality and completion of all implementation outputs, including:
    • Process maps (current/future state)
    • ITSM requirements documentation
    • Gap analysis and recommendations
    • Executive summaries and decision materials
  • Ensure deliverables are clear, actionable, and implementation-ready
  • Provide direction and oversight to BA/BPC resources
  • Delegate and manage workstreams while ensuring consistency and quality
  • Review and refine deliverables produced by supporting team members
  • Align ITSM implementation outputs with the broader IT transformation roadmap
  • Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITAM, and service management tooling
  • Support transition into design, configuration, and deployment phases
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 5+ years of experience in consulting, business analysis, or IT service management
  • Proven experience leading workstreams or engagements in complex, matrixed environments
  • Strong background in ITSM process implementation and transformation
  • Experience collaborating with diverse stakeholders across business and IT functions
  • Demonstrated ability to facilitate workshops and drive stakeholder alignment
  • Excellent communication skills, including executive-level presentation ability
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree
PREFERRED QUALIFICATIONS
  • Experience supporting greenfield implementations
  • ServiceNow CIS-ITSM
  • ServiceNow CSA
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.