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Problem Resolution Coordinator Jobs (NOW HIRING)

BNI Global LLC

Operations Coordinator

Charlotte, NC · On-site

Stakeholder Support & Problem Resolution * Serve as a resource for internal teams regarding ... Provides timely and effective coordination across internal stakeholders and operational functions.

Saviance

Pharmacy Network Administrator

Coordinates problem resolution in areas of risk, facilitate prioritization of production, and communicates concerns from field staff and State client contacts. Assists with the development of ...

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How much do problem resolution coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for problem resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities are hiring for Problem Resolution Coordinator jobs?

Cities with the most Problem Resolution Coordinator job openings:

What states have the most Problem Resolution Coordinator jobs?

States with the most job openings for Problem Resolution Coordinator jobs include:

What are popular job titles related to Problem Resolution Coordinator jobs?

For Problem Resolution Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Problem Resolution Coordinator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Incident & Problem Coordinator

Raleigh, NC • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Incident & Problem Coordinator to join their Service Operations team. The role focuses on rapid resolution of service outages and effective communication during incidents, while also driving post-incident analysis and remediation efforts.
Responsibilities:
• You'll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.
• In the role of Incident & Problem Coordinator, you'll be the primary contact and source of truth for an incident.
• You'll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes.
• After service is restored, you'll drive post-incident activities such as root cause analysis and remediation.
Qualifications:
Required:
• Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.
• Adept at communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful.
• Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
• Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming metrics into valuable operational and business insights.
• Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
Preferred:
• ITIL certification or equivalent work experience
• Experience in the Finance product space, such as Digital Payment services, or Bank Operations
• Ticket tracking via ServiceNow, Jira, Remedy or similar tooling
• Data analysis and visualization using Excel, Numbers, Tableau or similar tooling
• Splunk log query syntax and optimization
• Knowledge of the software development lifecycle and its phases
• Production support in both on-prem data center and cloud computing environments
• Digital : ServiceNow_IT Service Management
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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