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Problem Incident Coordinator Jobs (NOW HIRING)

Leidos

Critical Incident Coordinator

Position Summary The Critical Incident Coordinator provides centralized coordination and command ... Support transition of recurring or systemic incidents into Problem Management. * Facilitate post ...

Verida Inc

Incident Coordinator - WI

Villa Rica, GA · On-site

Madison, WI POSITION CONTINGENT UPON AWARD OF CONTRACT Summary The Corporate Incident Coordinator ... Able to work collaboratively, diplomatically, and with integrity in problem identification and ...

NorthEastern

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... Being on-site allows for stronger connections, more effective problem-solving, and enhanced team ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... Being on-site allows for stronger connections, more effective problem-solving, and enhanced team ...

ASM Research

Problem Manager, Sr

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function ... The manager coordinates closely with incident, change, and service owners to prioritize problems by ...

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As of Sep 9, 2026, the average hourly pay for problem incident coordinator in the United States is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $34.13 per hour, depending on experience, location, and employer.

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Infographic showing various Problem Incident Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

Incident & Problem Coordinator

Austin, TX • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Incident & Problem Coordinator to join their Service Operations team. The role focuses on rapid resolution of service outages and effective communication during incidents, while also driving post-incident analysis and remediation efforts.
Responsibilities:
• You'll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.
• In the role of Incident & Problem Coordinator, you'll be the primary contact and source of truth for an incident.
• You'll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes.
• After service is restored, you'll drive post-incident activities such as root cause analysis and remediation.
Qualifications:
Required:
• Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.
• Adept at communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful.
• Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
• Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming metrics into valuable operational and business insights.
• Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
Preferred:
• ITIL certification or equivalent work experience
• Experience in the Finance product space, such as Digital Payment services, or Bank Operations
• Ticket tracking via ServiceNow, Jira, Remedy or similar tooling
• Data analysis and visualization using Excel, Numbers, Tableau or similar tooling
• Splunk log query syntax and optimization
• Knowledge of the software development lifecycle and its phases
• Production support in both on-prem data center and cloud computing environments
• Digital : ServiceNow_IT Service Management
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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