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Problem Resolution Coordinator Jobs in Philadelphia, PA

Pj Fitzpatrick

Production Coordinator

New Castle, DE · On-site

... problem resolution) 5. Work with Purchasing Manager and Warehouse to ensure materials are ordered and received 6. Coordinate with Project Manager to ensure installation details are prepared to send ...

Pj Fitzpatrick

Production Coordinator

New Castle, DE · On-site

... problem resolution) 5. Work with Purchasing Manager and Warehouse to ensure materials are ordered and received 6. Coordinate with Project Manager to ensure installation details are prepared to send ...

PJ Fitzpatrick

Production Coordinator

New Castle, DE · On-site

... problem resolution) 5. Work with Purchasing Manager and Warehouse to ensure materials are ordered and received 6. Coordinate with Project Manager to ensure installation details are prepared to send ...

PJ Fitz

Production Coordinator

New Castle, DE · On-site

... problem resolution) * 5. Work with Purchasing Manager and Warehouse to ensure materials are ordered and received * 6. Coordinate with Project Manager to ensure installation details are prepared to ...

UHS

Associate Customer Service Center Coordinator

Wayne, PA · On-site

$16.25 - $21.25/hr

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... Documents the impact of the problem. Assigns a priority level and resolution target time. * Adheres ...

UHS

Associate Customer Service Center Coordinator

PA · On-site

$16.25 - $21.25/hr

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... Documents the impact of the problem. Assigns a priority level and resolution target time. * Adheres ...

Wesley Enhanced Living

HRIS Coordinator

Hatboro, PA · On-site

The HRIS Coordinator is responsible to make a compelling difference in the lives of our residents ... Serves as HRIS main point of contact for all HRIS system problem resolution. * HR Clerical/Admin ...

Wesley Enhanced Living

HRIS Coordinator

Hatboro, PA · On-site

The HRIS Coordinator is responsible to make a compelling difference in the lives of our residents ... Serves as HRIS main point of contact for all HRIS system problem resolution. * HR Clerical/Admin ...

XWELL

Experience Coordinator

Philadelphia, PA · On-site

$18/hr

As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless ... Problem Resolution: * Address and resolve guests concerns or issues promptly and professionally.

XWELL

Experience Coordinator

Philadelphia, PA · On-site

$18/hr

As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless ... Problem Resolution: * Address and resolve guests concerns or issues promptly and professionally.

XWELL

Experience Coordinator

Philadelphia, PA · On-site

$18/hr

As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless ... Problem Resolution: * Address and resolve guests concerns or issues promptly and professionally.

XpresSpa

Experience Coordinator

Philadelphia, PA · On-site

$18/hr

As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless ... Problem Resolution: * Address and resolve guests concerns or issues promptly and professionally.

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Problem Resolution Coordinator information

See Philadelphia, PA salary details

$11

$23

$44

How much do problem resolution coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for problem resolution coordinator in Philadelphia, PA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.20 per hour, depending on experience, location, and employer.

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

Order Resolution Coordinator

Willingboro, NJ • On-site

Radwell International
Industrial Automation Equipment Manufacturing • 1 - 5K employees
Learn more about Radwell Internationalexternal

$19 - $27/hr

Full-time

Re-posted 15 hours ago

Radwell International rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY

Radwell International is seeking a dedicated and detail-oriented Surplus Resolution Coordinator to support the surplus purchasing organization by resolving purchase order issues, supporting procurement operations, and collaborating with vendors and internal departments to ensure timely processing of purchased products. This role is responsible for monitoring surplus procurement activities, resolving discrepancies, supporting customer and vendor communication, and helping achieve company sales and revenue goals in a fast-paced office environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Support all surplus procurement buying processes and monitor orders for timely processing

•  Resolve purchase order discrepancies including:

·         Price variances

·         Part number inconsistencies

·         Product condition issues

•  Support surplus purchasing efforts and procurement operations

•  Assist with customer and vendor expedites

•  Respond to inquiries regarding purchases through phone, email, and internal systems

•  Work closely with the expediting group to resolve purchasing delivery issues

•  Complete specifically assigned daily tasks related to payments

•  Maintain accurate records of procurement transactions within internal systems

•  Serve as liaison between purchasing, vendors, receiving, accounting, and internal stakeholders

•  Negotiate with vendors regarding discrepancies and order issues

•  Coordinate with receiving department to verify incoming shipments

•  Work with accounting to ensure proper payment processing

•  Track purchase order resolution metrics and report on trends

•  Support continuous improvement of procurement processes

•  Ensure timely advertising of purchased products

•  Adhere to company safety requirements and workplace policies

 

May be modified from time to time. Other duties, tasks, and work may be assigned.

 

 

 

 


 

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

QUALIFICATIONS

  • One to Three years related experience in procurement or purchasing
  • Prior alternative marketing experience preferred
  • Experience with surplus materials or equipment sourcing
  • Experience negotiating pricing and terms with suppliers
  • Experience in purchase order management
  • Experience resolving order discrepancies
  • Experience with vendor communication and follow-up
  • Experience working in a fast-paced office environment
  • Experience with tracking systems and inventory management

KNOWLEDGE & SKILLS REQUIRED 

  • Proficiency in Microsoft Word, Outlook, and Internet applications
  • Strong computer proficiency with ability to learn new software quickly
  • Procurement software knowledge
  • Inventory management knowledge
  • Purchase order processing knowledge
  • Vendor relationship management skills
  • Discrepancy resolution skills
  • Strong problem resolution and analytical skills
  • Organizational skills
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Time management and multitasking abilities
  • Ability to work in a fast-paced environment
  • Team collaboration skills
  • Negotiation skills

 

EDUCATION & EXPERIENCE 

  • High School Diploma or Equivalent required
  • One to Three years of related procurement or purchasing experience required
  • Experience with surplus inventory, sourcing, and procurement operations preferred
  • Experience in vendor negotiations and purchase order resolution preferred
  • Experience using procurement systems, inventory tracking systems, and office software preferred

 

SALARY RANGE INFORMATION:

  • The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training. 

SALARY RANGE: $19-27/hr

PHYSICAL DEMANDS 

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)


Required Skills
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