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Problem Resolution Coordinator Jobs in Philadelphia, PA

RennerBrown Staffing

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IT Service Desk Analyst

Lansdale, PA · On-site

$26 - $29/hr

The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best ... Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on ...

Apex Informatics

.Net Developer

Philadelphia, PA · On-site

$48.75 - $64.25/hr

Coordinating with related teams such as enterprise services, informatics, infrastructure, data ... Assisting with production problem resolution. * Being an SME and single point of contact for the PM ...

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Problem Resolution Coordinator information

See Philadelphia, PA salary details

$11

$23

$44

How much do problem resolution coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for problem resolution coordinator in Philadelphia, PA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.20 per hour, depending on experience, location, and employer.

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

ACE Operations Coordinator

King Of Prussia, PA • On-site

UGI Corporation
Utilities • 10K+ employees
Learn more about UGI Corporationexternal

$19/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Requisition Number: 30278
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Applications for this position will be accepted until 10/02/2026.
Posting
Are you looking for a part-time customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as an ACE Operations Coordinator
Job Summary:
The ACE Operations Coordinator acts as the first point of contact for all AmeriGas customers. The Operations Coordinator is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. Will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations.
This is a part-time PTO position, working up to 30 hours a week. We need Evening weekly coverage for 2-4 hours a day, in the office, in King of Prussia. You are guaranteed to work every Sunday (from home, for 8 hours) morning start time.
Knowledge, Skills and Abilities:
  • Advanced knowledge in Microsoft office and windows based applications
  • Ability to master SAP order to cash system
  • Must have strong organizational skills as well as be extremely detailed oriented
  • Must be able to work well in a team-oriented environment
  • Must be service-oriented and sales minded
  • Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
  • Must be resourceful and excel at problem resolution

Education and Experience Required:
  • High school diploma required
  • Two or more years in customer service industry strongly preferred
  • Sales experience preferred
  • Prior SAP experience is a plus
  • Bilingual is a plus
  • Accounting experience preferred

Location:
  • King of Prussia

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $19.00 to $19.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.
This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
UGI logo

About UGI

Sourced by ZipRecruiter

UGI Corporation, headquartered in King of Prussia, PA, US, is a diversified utility service company engaged in the distribution and marketing of energy products and services on an international scale. Founded in 1882, the corporation operates through its various subsidiaries in the domestic and international markets. Its repertoire of products and services includes natural gas, liquid fuels, and electricity. The company has fundamentally positioned itself as a leader in the energy industry with a commitment to safety, reliability, and exceptional service. UGI's mission revolves around leading the way in delivering reliable, safe, and efficient energy solutions for customers.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

Year founded

1882

Social media

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