ZipRecruiter

Log In

1

Problem Resolution Coordinator Jobs (NOW HIRING)

EDAG

Problem Resolution Coordinator

Rochester, MI · On-site

Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR. DESCRIPTION * Coordinate and track software and system network-related issue tickets throughout the development process. ​

CYNET SYSTEMS

Problem Resolution Coordinator

Lenexa, KS · On-site

$18 - $23/hr

Job Overview: Pay Range: $18.00hr - $23.00hr Requirement/Must Have: * Associates degree required, BS preferred. * Medical background preferred which includes medical terminology applicable to a ...

Material Handling Systems

Problem Manager

... resolution of recurring and high-impact incidents affecting automated material handling and ... The role reduces operational disruption by identifying root causes and coordinating corrective and ...

Material Handling Systems, Inc.

$100 - $125/hr

... resolution of recurring and high-impact incidents affecting automated material handling and ... The role reduces operational disruption by identifying root causes and coordinating corrective and ...

New

Material Handling Systems, Inc.

Problem Manager

... resolution of recurring and high-impact incidents affecting automated material handling and ... The role reduces operational disruption by identifying root causes and coordinating corrective and ...

Transdev

Paratransit Coordinator

Garden City, NY · On-site

$64K - $66K/yr

Conducts problem resolution with passengers, private contractor and the public. * Works with ... Coordinates ride checks and assists in drug/alcohol program as needed. * Assists in preparing ...

Transdev

Paratransit Coordinator

Garden City, NY · On-site

$64K - $66K/yr

Conducts problem resolution with passengers, private contractor and the public. * Works with ... Coordinates ride checks and assists in drug/alcohol program as needed. * Assists in preparing ...

next page

Showing results 1-20

All JobsProblem Resolution JobsProblem Resolution Coordinator Jobs

Problem Resolution Coordinator information

See salary details

$11

$23

$44

How much do problem resolution coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for problem resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities are hiring for Problem Resolution Coordinator jobs?

Cities with the most Problem Resolution Coordinator job openings:

What states have the most Problem Resolution Coordinator jobs?

States with the most job openings for Problem Resolution Coordinator jobs include:

What are popular job titles related to Problem Resolution Coordinator jobs?

For Problem Resolution Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Problem Resolution Coordinator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Problem Resolution Coordinator

Rochester, MI • On-site

EDAG Mexico
See more jobs at EDAG Mexicoexternal

Full-time

Posted 22 days ago

Job description

WHO WE ARE
Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You'll go your own way in your career at a high level - nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.
DESCRIPTION
  • Coordinate and track software and system network-related issue tickets throughout the development process.
  • Review incoming tickets for completeness, consistency, and required technical information.
  • Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
  • Support standardization of issue reporting and tracking processes.
  • Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
  • Support communication and alignment with customers regarding reported issues and status updates.
  • Monitor issue aging, priorities, and closure progress.

REQUIREMENTS
  • Bachelor's degree in Engineering or related field.
  • Approximately 3-5 years of relevant experience.
  • Generate reports and metrics including issue inflow, burndown, and status tracking.
  • Support project meetings with issue tracking summaries and status updates.
  • Knowledge of JIRA or Confluence
  • Ability and willingness to travel to California as needed to meet and collaborate with customer.
  • English (C1-C2)
  • Temporary contract

MAKING IMPOSSIBLE
THINGS POSSIBLE
WITH YOU
JazzHr Privacy Policy
https://www.jazzhr.com/privacy-policy/

Apply