ZipRecruiter

Log In

1

Problem Resolution Coordinator Jobs (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsProblem Resolution JobsProblem Resolution Coordinator Jobs

Problem Resolution Coordinator information

See salary details

$11

$23

$44

How much do problem resolution coordinator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for problem resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are Problem Resolution Coordinators?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

How does a Problem Resolution Coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a Problem Resolution Coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.
What cities are hiring for Problem Resolution Coordinator jobs? Cities with the most Problem Resolution Coordinator job openings:
What are the most commonly searched types of Problem Resolution jobs? The most popular types of Problem Resolution jobs are:
What states have the most Problem Resolution Coordinator jobs? States with the most job openings for Problem Resolution Coordinator jobs include:
Infographic showing various Problem Resolution Coordinator job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

QUALITY SPECIALIST - Problem Resolution Coordinator

NSG Group

Shelbyville, IN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Quality Specialist - Problem Resolution Coordinator

Job Category: Mfg Operations Requisition Number: QUALI004230

Posted: May 21, 2026

Full-Time

On-site

Shelbyville Shelbyville, IN 46176, USA

Description

Essential Duties:

  • Gathers information on problems and/or concerns from customers. Facilitates problem resolutions in coordination with Production teams utilizing problem solving tools.
  • Coordinates containment of all quality concerns. Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
  • Maintain corrective action system. This includes distribution of quality package and initial response to customer via customer portals, overseeing, and reporting out on the corrective action status. Issues quality dispatches or customer concern responses.
  • Schedules and leads cross-functional meetings focusing on customer quality related problems. Generates, maintains and assigns responsibility/completion timing for action items required to meet customer requirements and expectations for formal quality concern responses.
  • Completes daily, weekly, monthly quality reports. Generates PPM Reports, assists in PPM Tracks 5P/8D timeliness and effectiveness.
  • Issues Return Material Authorizations
  • Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  • Other duties as assigned by Manager

Scope/Dimensions:

  • Interactions with internal and external technical experts to resolve issues related to nonconformities of product, process, and quality system.
  • Prepare and present corrective action response to Sr. leadership and or customer representatives.
  • Influence the work of others who do not report directly to this job title and hold others accountable for their work output without a direct supervisory relationship.

Competencies:

  • People: Influential. 1. Simply conveys information and ideas to others. 2. Builds Rapport and makes a positive and credible impact. 3. Demonstrates attentive and active listening skills; takes a real interest in the views and ideas of others and ensures proposals address others' needs and priorities.
  • Vision: Customer Focus. 1. Actively seeks to understand internal and external customer circumstances, problems, expectations, and needs. 2. Ensures that customer solutions, practices, and procedures are designed and implemented to assure customer satisfaction. 3. Ensures that the customer perspective is the driving force behind business decisions and activities.
  • Results: Passion for Excellence. 1. Takes personal responsibility and ownership for achieving results & objectives. 2. Demonstrates and fosters a sense of urgency, drive and personal commitment. 3. Shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands

Qualifications Required:

  • Associate's degree in a related discipline or a combination of equivalent education and experience or equivalent experience.
  • Previous work experience in production quality assurance, customer quality assurance.
  • Knowledge of and ability to utilize problem solving tools such as Six Sigma, Fishbone, KT, 8D, etc.
  • Moderate to advanced computer skills including use of Microsoft office suite, etc.
  • Quality systems (IATF 16949) knowledge. Previous experience with document control systems and/or customer portals.
  • Demonstrated excellent communication skills in English.
  • Demonstrated detail oriented; strong organization skills; strong analytical skills; and project management skills.
  • Ability to develop and present solid solutions to team members and Management.

Qualification Desired:

  • Bachelor's degree in related discipline or a combination of related education and experience.
  • IATF 16949 auditor certification.
  • Engineering or Quality experience in an automotive manufacturing environment.
  • Six sigma green belt or black belt certification.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply