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Problem Resolution Coordinator Jobs in Iowa (NOW HIRING)

Collabera

Material Coordinator

Davenport, IA · On-site

Coordinates department(s) schedule performance for procuring, expediting, and the movement of ... This position performs root cause analysis and problem resolution related to the inventory cycle ...

Northwest Bank

Resolution Specialist

Spencer, IA · On-site

... Coordinates contact with markets on past due loans and monitors collection plans. 3) Updates and ... Regular customer service problem solving using established variables. Work Environment The work ...

Molo Petroleum LLC

Office Coordinator - HVAC

Dubuque, IA · On-site

$17 - $22.75/hr

Maintain strong customer relationships through professional communication and problem resolution ... Scheduling and coordination * Data entry and recordkeeping accuracy * Problem-solving and task ...

Jacobs

Sr VDC Coordinator

West Des Moines, IA

... problem resolution * drawing and specification production * customer and vendor accessibility. The wireless telecommunication project lead may work on several concurrent projects and will be ...

Three Point Solutions

Material Coordinator

Davenport, IA · On-site

$24 - $28/hr

... resolution across multiple departments within a manufacturing environment. This role focuses ... problem-solving abilities • High attention to detail • Ability to collect and analyze data from ...

Thrive

Field Engineer

Des Moines, IA · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance ...

Thrive

Field Engineer

Des Moines, IA · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance ...

Ethos

Production Supervisor

Cedar Falls, IA · On-site

... coordinator, material handler, and trainer for the area of responsibility. Position ... Ability to perform problem analysis and problem resolution at a functional level. * Demonstrated ...

Cemen Tech Inc

Customer Support Coordinator

Indianola, IA · On-site

$17.75 - $22.25/hr

PURPOSE OF POSITION Drive customer success and satisfaction through comprehensive training, proactive support, and effective problem resolution for our Software Offerings. Serve as the primary ...

Cemen Tech

Customer Support Coordinator

Indianola, IA · On-site

$17.75 - $22.25/hr

PURPOSE OF POSITION Drive customer success and satisfaction through comprehensive training, proactive support, and effective problem resolution for our Software Offerings. Serve as the primary ...

Ethos

Production Supervisor

Cedar Falls, IA · On-site

... coordinator, material handler, and trainer for the area of responsibility. Position ... Ability to perform problem analysis and problem resolution at a functional level. * Demonstrated ...

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Problem Resolution Coordinator information

What are Problem Resolution Coordinators?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

How does a Problem Resolution Coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a Problem Resolution Coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.
What cities in Iowa are hiring for Problem Resolution Coordinator jobs? Cities in Iowa with the most Problem Resolution Coordinator job openings:
Logistics Coordinator I

Logistics Coordinator I

Timberline Manufacturing

Marion, IA • On-site

$19.50 - $26/hr

Full-time

Posted 21 days ago

Job description

BECOME AN OWNER, MAKE A DIFFERENCE, AND BUILD FRIENDSHIPS

Who We Are

Founded in 1993, Timberline Manufacturing provides electrical contract manufacturing with a specialization in wire harness assembly, control panels, and electronic assembly. Timberline is 100% employee-owned since 2012. Along with employee ownership, we provide opportunities for advancement, professional growth and financial rewards. From the moment you enter the building, we greet you as a person, not a number.

What We Value

We're not the first to say it, but we certainly mean it - our employees are what makes Timberline so great. That's why we're an employee-owned company.

Job Title: Logistics Coordinator

Job Requirements:

  • Receive, inspect, unload, and store materials.
  • Identify, communicate, and process product returns.
  • Scan and store material documentation, ensuring Certificates of Conformance (CofC) are on file.
  • Pull and issue materials for job kits and deliver them to production.
  • Assist team members with part resolution
  • Perform cycle counts to support inventory accuracy.
  • Operate forklift and jib crane.
  • Package outgoing products per required customer documentation, weigh shipments, and load them on trucks.
  • Remove trash and recycling, store materials properly, and manage inventory in Kardex or shelves.
  • Process part requests and returns to stock, manage kits (red, yellow, green), and process material RMAs.
  • Optimize Kardex bins and print/apply material labels.
  • Others jobs and tasks as needed


Knowledge, Skills & Abilities:

  • Good Communication Skills
  • Organized
  • Customer Service Attitude
  • Attention to Detail
  • Problem Resolution
  • Good Teammate
  • On Time and Present (Attendance)
  • Ability to Lift Up to 50Lbs
  • Ability to Stand, Sit and Move Around Facility
  • Basic Math and Computer skills

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