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Problem Resolution Coordinator Jobs in Kansas (NOW HIRING)

CYNET SYSTEMS

Problem Resolution Coordinator

Lenexa, KS · On-site

$18 - $23/hr

Job Overview: Pay Range: $18.00hr - $23.00hr Requirement/Must Have: * Associates degree required, BS preferred. * Medical background preferred which includes medical terminology applicable to a ...

Sodexo

Catering Coordinator

Pittsburg, KS

$13 - $18/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Sodexo

Catering Coordinator

Pittsburg, KS

$13 - $18/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Sodexo

Catering Coordinator

Pittsburg, KS · On-site

$13 - $18/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Sodexo

Catering Coordinator

Pittsburg, KS

$13 - $18/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

BVLGARI

Customer Care Specialist

Lawrence, KS · On-site

$60 - $80/hr

... repair coordination with both internal and external business partners. This role provides and ... Excellent research and problem resolution skills #J-18808-Ljbffr

AtWork!

Find Your Place.

Kansas City, KS · On-site

$90K/yr

... problem resolution. Provide backup support for the Material Coordinator and Material Planners. Utilize MRP and RPS to ensure optimum planning parameters such that inventory levels are sufficient.

Smith Meter Inc

Logistics Coordinator

Lenexa, KS · On-site

$19 - $25.50/hr

Contributes to problem resolution that results in changes and/or enhancements to processes or projects. WORK ENVIRONMENT: * Time spent in office environment as well as on the shop floor. * Frequent ...

Uhlig LLC

Recruiting Coordinator

Overland Park, KS · On-site

$19.75 - $26.50/hr

In addition, this individual must be a problem solver, able to exercise discretion while handling ... Screening and monitoring incoming calls and correspondence and ensuring timely resolution of all ...

Indra Group

Customs Coordinator

Overland Park, KS · On-site

$60 - $80/hr

... issue resolution. * Identify opportunities to improve inbound customs processes, documentation ... Problem-solving mindset with a proactive approach to resolving customs issues. * Ability to work in ...

Uhlig LLC

Recruiting Coordinator

Overland Park, KS · On-site

$19.75 - $26.50/hr

In addition, this individual must be a problem solver, able to exercise discretion while handling ... Screening and monitoring incoming calls and correspondence and ensuring timely resolution of all ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

Infographic showing various Problem Resolution Coordinator job openings in Kansas as of June 2026, with employment types broken down into 83% Full Time, 8% Part Time, 1% Temporary, and 8% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Problem Resolution Coordinator

Lenexa, KS • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$18 - $23/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Job Overview:

Pay Range: $18.00hr - $23.00hr

Requirement/Must Have:

  • Associates degree required, BS preferred.
  • Medical background preferred which includes medical terminology applicable to a clinical laboratory.
  • Previous data/analytics experience.

Responsibilities:

  • Review Test in Question orders from physicians.
  • Handles specimens for retrieval, banking, add-ons, pending lists.
  • Data analysis.
  • Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed.
  • Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.).

Skills:

  • PC skills in Excel and Word applications with ability to extract and analyze data.
  • Maintains composure while working under pressure.
  • Reflects good judgment at all times when determining what action to take when resolving problems.
  • Adheres to core values, safety and compliance policies and procedures.
  • Demonstrates strong interpersonal skills that foster a positive environment.
  • Demonstrates flexibility and be able to change.

Education and Experience:

  • Able to sit or stand for long periods.
  • Works in a biohazard environment, practicing good safety habits.
  • Handles multiple tasks and works in a fast paced, production environment.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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