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Problem Resolution Coordinator Jobs in Kansas (NOW HIRING)

Quicksilver Express Courier

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Customer Support/Logistics Coordinator/Dispatcher

Kansas City, KS · On-site

$19/hr

Our Logistics Coordinator position comes with Customer Support duties and initially requires ... Strong communication, problem resolution, and organizational skills * Proficient PC and typing ...

New

ServiTech, Inc.

EHS COORDINATOR/LAB TECH

Dodge City, KS · On-site

EHS Coordinator/Lab Technician Department: Laboratory Reports To: Lab Manager Report Location ... problem resolution, and to establish reliability and convenience for customers of ServiTech. This ...

New

Jacobs

Sr VDC Coordinator

Lawrence, KS · On-site

... problem resolution * drawing and specification production * customer and vendor accessibility. The wireless telecommunication project lead may work on several concurrent projects and will be ...

Jacobs

Sr VDC Coordinator

Lawrence, KS

... problem resolution * drawing and specification production * customer and vendor accessibility. The wireless telecommunication project lead may work on several concurrent projects and will be ...

Advantage Tech

System Specialist - EDI

De Soto, KS · On-site

$75K/yr

This Coordinator will be responsible for the implementation, technical specification mapping, and ... Problem Solving: Uses a logical, organized approach to problem resolution, breaking complex issues ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance ...

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Problem Resolution Coordinator information

What are Problem Resolution Coordinators?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

How does a Problem Resolution Coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a Problem Resolution Coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

Customer Support/Logistics Coordinator - Kansas City

Quicksilver Express Courier, Inc.

Kansas City, KS • On-site

$19/hr

Full-time

Posted 10 days ago

Job description

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Support Associate Responsibilities:
  • Provide accurate and professional customer support
  • Incoming order entry via phone, email, web
  • Outbound calls to customers with delivery status
  • Provide problem resolution for customers and drivers
  • Accurate and complete documentation of all issues
  • Constant contact with other customer support associates and logistics coordinators
  • Multitask between order entry, monitoring delivery status, problem resolution, etc.
  • Other customer support and office duties

Logistics Coordinator Responsibilities:
  • Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
  • Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
  • Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
  • Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
  • Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
  • Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.

  • High school diploma/GED required
  • Strong knowledge of the metro and surrounding areas
  • Background experience in a customer support environment with problem resolution skills
  • Call center experience or transportation experience preferred
  • Exhibit a strong attention to detail
  • Ability to work in a team environment in high pressure situations
  • Strong written and oral communication skills are essential
  • Ability to Multi-task in the areas of customer support and order entry
  • Must be reliable and punctual - maintain excellent attendance
  • Basic computer skills -- will use windows-based software
  • Basic to advanced typing skills - Minimum 34 words per minute
  • Capable of working in a fast-paced environment
  • Must be able to cross train in a logistics coordinator position

PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required

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