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Problem Resolution Coordinator Jobs in Kansas (NOW HIRING)

University of Kansas

Senior Network Engineer

Lawrence, KS · On-site

$98K - $134K/yr

30% - Incident Response and Problem Resolution Serve as Tier 3 support for complex network ... Lead incident response efforts, including coordination, communication, and resolution. Conduct root ...

Arista Recovery

Registered Nurse

Paola, KS · On-site

$32 - $42/hr

... towards problem resolution. * Initiates emergency resuscitative measures according to adult ... Serves as a primary coordinator of all disciplines for well-coordinated patient care. * Direct and ...

Intepros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a  Help Desk Lead  for a contingent contract award supporting multi‑regional IT operations ...

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Problem Resolution Coordinator information

What are Problem Resolution Coordinators?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

How does a Problem Resolution Coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a Problem Resolution Coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.
Senior Network Engineer

Senior Network Engineer

University of Kansas

Lawrence, KS • On-site

$98K - $134K/yr

Other

Posted 16 days ago

University Of Kansas rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

109th of 532 rated colleges and universities

Job description

30% - Incident Response and Problem Resolution
Serve as Tier 3 support for complex network incidents and service disruptions. Diagnose and resolve advanced technical issues affecting network performance and availability. Lead incident response efforts, including coordination, communication, and resolution. Conduct root cause analysis and implement corrective actions to prevent recurrence.
20% - Network Administration
Administer and maintain enterprise network systems, including routing, switching, wireless, and core services. Perform configuration management, software updates, and lifecycle maintenance. Support capacity planning and performance monitoring activities. Manage IP address allocation and related services.
15% - Network Implementation
Implement network infrastructure projects, including installation, configuration, and integration of hardware and software components. Coordinate implementation activities with team members, customers, and vendors. Ensure solutions align with established standards, security requirements, and operational needs.
15% - Network Design and Planning
Analyze business and technical requirements and develop network solutions to meet organizational needs. Collaborate with internal teams, vendors, and stakeholders on infrastructure planning and design. Contribute to the development and refinement of network standards, procedures, and best practices. Provide technical input to support long-term network planning and scalability.
10% - Technical Guidance and Coordination
Provide technical guidance and consultation to team members on complex issues and implementations. Review and validate technical configurations and changes for accuracy and compliance with standards. Assist with work prioritization and coordination to support service delivery objectives. Participate in project and operational work requiring advanced technical expertise.
5% - Documentation and Standards Compliance
Develop and maintain technical documentation, including network diagrams, configurations, and procedures. Ensure documentation is complete, accurate, and aligned with established standards. Support compliance with institutional policies and regulatory requirements.
5% - Other Duties as Assigned,The University of Kansas Information Technology Enterprise Networking unit seeks a Senior Network Engineer to support, maintain, and enhance the university's enterprise network infrastructure. This position is responsible for advanced technical work involving the design, implementation, administration, and support of complex network systems and services.
This role operates with a high degree of independence and serves as a senior-level technical resource for the networking team. The Senior Network Engineer provides guidance on complex technical issues, contributes to standards and best practices, and supports the implementation of network architecture in collaboration with designated architecture functions. This position is responsible for adhering to all applicable university and Information Technology security policies and procedures.
KU is not able to provide H-1B sponsorship for this position.

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