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Problem Resolution Coordinator Jobs in Kansas (NOW HIRING)

WIESE GROUP

Service Manager - CAT Dealership

Wichita, KS · On-site

... problem resolution. * Performance Management: Monitor technician performance, track KPIs, and ... Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability ...

Physicians Dialysis

Registered Nurse

Paola, KS · On-site

... towards problem resolution. * Initiates emergency resuscitative measures according to adult ... Serves as a primary coordinator of all disciplines for well-coordinated patient care. * Direct and ...

Arista Recovery

Registered Nurse

Paola, KS · On-site

$32 - $42/hr

... towards problem resolution. * Initiates emergency resuscitative measures according to adult ... Serves as a primary coordinator of all disciplines for well-coordinated patient care. * Direct and ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

Infographic showing various Problem Resolution Coordinator job openings in Kansas as of June 2026, with employment types broken down into 83% Full Time, 8% Part Time, 1% Temporary, and 8% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Service Manager - CAT Dealership

Wichita, KS • On-site

WIESE GROUP
See more jobs at WIESE GROUPexternal

Full-time

Re-posted 12 days ago

Job description

Position Summary

At Wiese USA, excellent service is the heartbeat of everything we do—and the Service Manager is the leader who keeps it running strong. In this role, you’ll be at the center of a fast-paced operation, leading a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

This is more than a management role—it’s an opportunity to build a high-performing team, strengthen customer partnerships, and shape the future of our service operations. If you thrive on leadership, enjoy working close to the action, and take pride in turning great service into lasting customer relationships, this role offers the chance to make a real impact every day.

Key Responsibilities

  • Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
  • Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
  • Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
  • Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
  • Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
  • Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
  • Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
  • Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.
  • 5+ years of experience in service operations, in a leadership position.
  • Strong technical knowledge of forklifts or similar equipment preferred.
  • Proven leadership, coaching, and team management skills.
  • Excellent customer service and relationship management abilities.
  • Strong organizational and problem-solving skills.
  • Proficiency with service management software and Microsoft Office.
  • Familiarity with OSHA safety regulations

About Wiese USA

Wiese USA is a leading provider of material handling equipment, warehouse solutions, and service support.  We have over 40 locations spread across 26 states. 

Learn more about our culture at www.WieseUSA.com/Culture

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